NOTINO UK Reviews 

9,755
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,630 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the company offers competitive prices and a wide, comprehensive range of favorite beauty items. Many people also appreciate the fast delivery times, thoughtful free gifts included with orders, and overall smooth transactions from start to finish. Some reviewers were not happy with the unhelpful customer service experienced when trying to resolve problems. Some people also noted receiving broken or damaged items due to poor packaging and a lack of proper protection. Additionally, a few customers mentioned frustrating delivery delays, missing products from orders, and poor communication regarding their shipments.

What people talk about most

Product

Clients share ambiguous opinions on product. While some reviewers are very happy with the quality, prices,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Price

Consumers find price to be positive, frequently highlighting unbeatable rates and competitive costs compared... See more

Customer service

Users describe negative interactions with customer service, highlighting rude and unhelpful staff as well as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good price for perfume. I have already informed Notino of the deplorable state of the box which arrived completey open (photos supplied.) Notino did refund me a voucher to be used if ordering an ite... See more

Rated 5 out of 5 stars

Well, my first order is yet to arrive (chosen collection) and my second order is a gift to another address and hopefully both will be fantastic. I recently used Vivian Gray’s products and just loved... See more

Rated 5 out of 5 stars

This is the only site that sells my favourite sun tan lotion much cheaper than in Spain, and it is Spanish, plus I’ve discovered a wonderful range of sun face protection that is really good. I also li... See more

Rated 5 out of 5 stars

The delivery was prompt and the order as specified. The website made it easy to get a good idea of the various scents available as it listed the ingredients in each one therefore the choice was more i... See more


Company details

  1. Cosmetics Store

Information provided by various external sources

Find the best deals on cheap perfume and aftershave and beauty products at the Notino.co.uk perfume shop. Designer fragrances with great discounts and express delivery. SHOP NOW!


Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(9,755)

1,557 reviews in the last 12 months

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Rated 1 out of 5 stars

Just purchased bottle of patchouli…

Just purchased bottle of patchouli reminiscence elixir absolute con bottle of perfumed water nearly non existent smell and doesn't last 10 minutes avoid at all costs do not get ripped off like I did jr Cumbria

August 23, 2026
Unprompted review
Rated 4 out of 5 stars

Overall, A Good Service.

Although there was a delay in delivery, the customer service was good in resolving the issue. The product was perfect on arrival and nicely packaged. Thank you Notino!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience shopping…

I’ve had a great experience shopping with Notino and have placed several orders with them, particularly for fragrances. I’ve bought a range of products from them over time, including fragrances such as Club de Nuit Intense Man and Hawas Black, as well as other personal-care products.
What I really like is the huge selection, competitive prices and the fact that there are always plenty of products to choose from. My orders have arrived well packaged and in good condition, and the ordering process has been straightforward.
I also appreciate the regular offers and discounts, which make it possible to get some really good fragrances at excellent prices.
Overall, I’m very happy with my purchases and would definitely recommend Notino to anyone looking for fragrances and beauty products. Great selection, good prices and a reliable shopping experience. I’ll definitely be buying from Notino again! ⭐⭐⭐⭐⭐

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some sun cream products from…

I ordered some sun cream products from NOTINO then realised that I may not if left enough time to receive them before my holiday.
I emailed the company to explain my situation very quickly Adri from NOTINO Emailed me back .
I was absolutely amazed from contacting the company within 3 days I received my order the customer care and service from this company was fantastic 5 star ⭐️⭐️⭐️⭐️⭐️ the courier company that delivered my items DPD kept me informed of my date and time of delivery excellent
I would highly recommend recommend this company for product choice price and quality will definitely be ordering again
Thank you NOTINO 👍
Mrs Gillian Atkinson

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

I buy so many perfumes from this site I…

I buy so many perfumes from this site I never had a problem but today I receive a fake perfume from Cristian Clive. I buy two bottles before but this time the smell have nothing to do with the original. I hope I will get my money back.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Undelivered Order

I ordered a fragrance almost a week ago, it was supposed to be delivered on the 2nd of September, up to no, no delivery, no communication, I am disappointed.

August 29, 2026
Unprompted review
Rated 4 out of 5 stars

Love how they have a range of different…

Love how they have a range of different products and their prices are also pretty reasonable. My only issue is delivery. They shipped quickly and it reached the Courier within two days but both the times my parcel was lost. The customer service was so helpful to send me replacement but because of the delivery service I don’t know if I would order in the future.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, item was priced very we'll and it arrived as per description on the website. I'll definitely use Notino again for future purchases for fragrances.

July 15, 2026
Unprompted review

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