Justmylook Reviews 

103,311
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 33,557 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wide range of genuine items available at very affordable and competitive prices compared to high street shops. Shoppers often mention that browsing online is completely seamless and that purchases arrive remarkably fast, carefully protected in secure packaging to ensure everything reaches them in pristine condition. Some reviewers were not happy with delivery delays or frustrating issues with the external courier service used for shipping. A few other people also felt that packages occasionally arrived damaged or experienced unexpected transit problems that caused significant delays when waiting for orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt arrival times, fast... See more

Product

People report positive experiences with product, expressing absolute delight over the amazing quality, great... See more

Price

Clients share positive opinions on price, consistently describing great deals, affordable rates, and... See more

Order

Reviewers mention mixed feedback about ordering, with many consumers praising the seamless online process,... See more

Service

Reviewers highlight positive aspects of service, frequently praising exceptional support, quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast despatch, reliable delivery, carefully packaged. Competitive Pricing. Purchased their K Beauty bundle which I've been using for just over a week. I discovered products I'd never heard of & m... See more

Rated 5 out of 5 stars

Purchased Diva slim straighteners purple ones. Wow such brilliant value they feel nice to hold and really smooth to use. The service and packaging from JustMyLook was fantastic so well packaged so imp... See more

Rated 5 out of 5 stars

I had forgotten I had used you before but I went on line to find my favourite Face Cream by Clinique as it was becoming expensive to buy in the shops. I was delighted to find exactly what I wanted at... See more

Rated 5 out of 5 stars

This is just a great company! Very happy with my purchases.. delivered quickly and well wrapped. Fantastic prices for genuine high-end products; so great value for money. Will definitely be ordering... See more


Company details

  1. Beauty Supply Store
  2. also in
  3. Beauty Product Supplier
  4. Health and Beauty Shop

Written by the company

Your one stop shop for all of your favourite beauty essentials. For free delivery on thousands of products, visit our website! 💋


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

103K reviews

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1-star

Asks customers to review

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4.4

All reviews

(103,311)

32,918 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

You seem to want to push Session which I have never seen before. I ended up buying Session by mistake, sent it back and ordered Freeze. I have now ended up with 1 Freeze and 2 Session. All I can think is because you want to sell Session the order page reverts back to Session, Customer Services keep asking for photographs which I can't send. I have lost the will to live to deal with Justmylook. This is a shame as I have always used you to buy hairspray.

November 1, 2026
Rated 1 out of 5 stars

Poor customer service

Ordered 2 items at the end Oct, on opening the parcel it looked to be what i had ordered. I opened one of my items as majority of the boxes of the brand i ordered are all the same in colour so thought nothing of it, until i saw the bottle, i instantly thought this isn't what i had ordered. Checked my emails incase i had made mistake, but no it was an incorrect product.
I emailed customer services and sent photos of the incorrect item i had been sent, but the response was poor, that being i am unable to return the item and they will not provide a refund. When questioned, their response was because i had opened the outer box seal, regardless if i hadn't used the product they can't do anything to rectify this. I replied, stating the packaging of these items in question are the same in colour so i didn't think anything of it,and the last thing i expected was to be sent the wrong item, i went on to explain the customer service was poor as i now have a product i didn't even order or want, and what they have sent me was also less money than what i had paid.
I'm now out of pocket and stuck with a product i didn't order or can even use.
Never had an issue before with this company but after this will not order again and will use alternative companies where the customer service is known to be better.
Always check the outer packaging in future before opening!
Poor service.

October 30, 2026
Unprompted review
Rated 1 out of 5 stars

You send me wrong item i have…

You send me wrong item i have asked you to send my your address to return it but you don't even reply to to my email. I hope everyone to see reality of this company. I am so disappointed.

November 1, 2026
Rated 5 out of 5 stars

First class .

Items were all at a great price,very prompt delivery and well packaged for safety..good site with loads of choice.

November 1, 2026

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