OnBuy.com Reviews 110,563

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of goods available, often highlighting the competitive prices and cashback deals. Consumers appreciate the convenience of finding items that may be more expensive or unavailable elsewhere. The fast delivery service and regular updates on order status are also commonly mentioned as positive aspects of the service. People express satisfaction with the quality of products, often comparing them favorably to those from other retailers. The company's customer service receives positive feedback, with reviewers noting prompt and helpful responses to queries and issues. Consumers also appreciate the easy-to-navigate website and straightforward ordering process.

Based on these reviews

Rated 4 out of 5 stars
Verified

I liked the price and the delivery. The item came in perfect condition the only fly in the ointment was the 16 identical emails Onbuy sent me after I reviewed the seller. One is enough, 16 just m... See more

Company replied

Rated 4 out of 5 stars
Invited

Bought for a Xmas present,arrived in good condition. Only problem I had was there were no instructions in box.Cannot give grandson the item I bought if there are no instructions.Can anybody inform wh... See more

Company replied

Rated 4 out of 5 stars
Verified

Delivery took a little longer than expected to be sent, however received quickly once got notification that it was on its way. Arrived in good condition and easy to figure out

Company replied

Rated 5 out of 5 stars
Verified

I found Onbuy some time ago by researching who offered the best buy when bulk buying. Up to date, I have purchased coffee, toilet rolls and kitchen rolls several times as well as other one offs from... See more

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Rated 5 out of 5 stars
Verified

Christmas pressie therefore not used yet however the item is as described, looks really classy & good packaging. Correspondence is excellent & arrived when stated it would thanks. Would definitely rec... See more

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Rated 5 out of 5 stars
Invited

Small chain saw on extended pole, 2 batteries and spare chain included. Very good price; delivered on time. Brand new machine very well packed with surprisingly thorough instructions. Constructi... See more

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Rated 5 out of 5 stars
Verified

The 12 pack of Trex arrived within 48 hours of being ordered, wrapped in silver bubble wrap with an ice pack enclosed to keep if cool during transport. The ice pack was still partially frozen on deliv... See more

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Rated 5 out of 5 stars
Verified

My experience with this seller went above and beyond ,I had an issue with the tower but this was promptly resolved the day I opened it and replacement was sent . The response from this seller is so... See more

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Rated 3 out of 5 stars
Verified

Ordered some perfume it was fake not even an attempt at a copy. However in fairness OnBuy did investigate and I have received a full refund- all of which was handled really quickly. I just think as... See more

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Rated 5 out of 5 stars
Verified

Brilliant company,ive bought everything from watches,computer desk & chair & bedding & its always fast & you get cash back. Had an issue with my watch being too big & they said send it bk & we will sw... See more

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Rated 3 out of 5 stars
Verified

Customer support was good. Bought an item at bargain price but turned out to be a scam seller. OnBuy, after prompt investigation refunded payment. OnBuy need to remove dodgy sellers.

Company replied

Rated 3 out of 5 stars
Invited

Ordering was easy but tracking delivery was poor. The link to the delivery site didn’t work although order arrived earlier than expected but unexpectedly! Item is not as shown/described. The pens are... See more

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Rated 5 out of 5 stars
Verified

The Onbuy firm are really professional. I have used them several times and will continue to do so. There hasn't been any issues at all. But every opportunity is given to query anything you need to... See more

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Rated 5 out of 5 stars
Invited

Whilst trying to replace a battery in my wife’s beloved fossil watch imagine my horror when it slipped from my grasp, dropping to the floor, smashing the stone strap and cracking the glass. After... See more

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Rated 5 out of 5 stars
Verified

Probably one of the best websites out there right now I have never been let down or disappointed with any purchase I have made unlike some others. I would recommend OnBuy.com to everyone that needs an... See more

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Rated 5 out of 5 stars
Verified

I always compare the prices of other websites with OnBuy.com as they very often offer better prices on many of their items. They also offer items that i cannot get anywhere else and they deliver very... See more

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Rated 5 out of 5 stars
Verified

Selection of goods which is vast!over last couple of years have refurbished renewed furniture even bought paint curtains etc feel no need to shop anywhere else great service too knowing on buy there... See more

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Rated 5 out of 5 stars
Verified

Ive ordered a lot with this company .There orders are always delivered with in the dates given Great at keeping you updated with package ,also if delayed . Customer service is good ,so polite an... See more

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Rated 5 out of 5 stars
Verified

i have used this website for a number of purchases now and never been let down. my recent purchase was cheaper than other websites and arrived a day erlier than scheduled.. great service as always..

Company replied

Rated 5 out of 5 stars
Verified

I am really pleased with my purchase. It arrived on time and well packaged. I only found OnBuy by accident and im so glad I did, I have recommended OnBuy to my friends and family. Great product at... See more

Company replied

Rated 5 out of 5 stars
Verified

Cheapest I could find. Most places were asking £4 to £5 for a little rubber washer for our coffee machine. Got one from On Buy for £2.85 with a £1 cashback, still a lot of money for something that pro... See more

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Rated 5 out of 5 stars
Verified

Absolutely love this company I buy everything I need bedding wise and home wise at brilliant prices great quality I no longer but from actual stores for Bedding and throws ect...fast delivery my husba... See more

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Rated 5 out of 5 stars
Verified

Excellent product. The 2 chairs I order were good value for money. I ordered one for my daughter as well, as we both work from home. The chairs are so comfortable my daughter also uses her chair to... See more

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Rated 5 out of 5 stars
Verified

Easy website to navigate, great instant cashback deals, wide range of products at competitive prices,kept up to date about delivery times and dates etc., absolutely will use again.

Company replied

Rated 5 out of 5 stars
Verified

I was looking for smart watch not pricey online and I came across Onbuy website very reasonable price with klarna split payment plus I got cashback! after I bought the watch I still able to buy anoth... See more

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Rated 5 out of 5 stars
Verified

My experience was very good in all sections of the transaction i.e. item was as stated, arrived in good condition and package was secure. It was delivered in the allocated time and I was informed by... See more

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Rated 5 out of 5 stars
Verified

I wanted to purchase some AirPods and found some, at a really good price! I placed my order, got a confirmation e- mail, got regular updates and then my order arrived, on time and with care! I am so p... See more

Company replied

Rated 3 out of 5 stars
Verified

The customer service at OnBuy were great when I unfortunately had to complain about one of their shady Chinese suppliers. I was sold an item that didn't match the description or the photo and when I... See more

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Rated 5 out of 5 stars
Verified

In our experience all the products we've ordered on one buy have been genuine original manufacturer products. The latest was a Carmen heated blanket which was considerably cheaper on OneBuy but the sa... See more

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Rated 5 out of 5 stars
Verified

I ABSOLUTELY LOVE ONE BUY. its alwaya my first go to. Never had an issue always delivered on time just a great service. Thanks to everyone involved 👍 happy customer 😀

Company replied

Rated 5 out of 5 stars
Verified

I found an amazing deal on six bottles of my favourite perfume, cheaper than anywhere else and best of all I was able to spread the cost using Clearpay which meant I could buy them straight away!

Company replied

Rated 5 out of 5 stars
Verified

Although item took longer to arrive than I anticipated once it did I was pleasantly surprised regarding the quality of outfit. Although cheap it didn’t look as cheap as some being sold elsewhere ie T... See more

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Rated 5 out of 5 stars
Verified

They were on time ( seller took a long time to answer a question . I heard such bad reviews and was worried but have to say items were well priced, even delivered before they did they were, well pack... See more

Company replied

Rated 5 out of 5 stars
Invited

Received my package in prefect packaging with the exterminated time expected I have still not used my items but I am sure it will look amazing Thank you again

Company replied

Rated 5 out of 5 stars

Worst company I have ever purchased from . Says its a UK company maybe be in UK but definitely Chinese. Items are not has described every thing I purchased was a nightmare to try and cumulated wi... See more

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Rated 5 out of 5 stars
Verified

Apple hair color, This hair color is absolutely gorgeous amazing perfect size 2 big pack when using this hair color hair color looking so beautiful super no ache no skin Born no redness everything is... See more

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Rated 5 out of 5 stars
Verified

Purchased an upright airer which is absolutely amazing so much better than the usual pull up ones. I’ve already got one and purchased this for my fiancée. Highly recommend.

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Rated 5 out of 5 stars
Verified

The product was easy to find on the site with the best deal coming up first. Straight forward payment and I was informed at all stages of the delivery. Very happy with onbuy and wouldn't hesitate to u... See more

Company replied

Rated 5 out of 5 stars
Invited

Delivery was great; however the product would appear to be different from the one that I had been using. Doesn't have the same coverage and is grainey on the skin and the colour is much paler to what... See more

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Rated 5 out of 5 stars
Verified

Iv used onbuy alot and have never been disappointed with the service they give. If I'm looking for something I have trouble finding, I always look on Onbuy website.

Company replied

Rated 5 out of 5 stars

Ive come back to trustpilot to change my one star review to 5. I was way to hasty in leaving a bad review. My package did arrive and im realky pleased with the product. This is my third order from on... See more

Company replied

Rated 5 out of 5 stars
Verified

Was a little dubious to begin with but thought i'd give it a go. Everything i've ordered has arrived on time and been well packaged. I've had some great bargains and the cashback is definitley a plus.... See more

Company replied

Rated 5 out of 5 stars
Verified

Our product arrived a bit earlier than stated. I'm very happy with my choking device, I can have peace of mind now as I have a 3 year old son who LOVES his food. I've always been terrified of him cho... See more

Company replied

Rated 5 out of 5 stars
Verified

Really pleased with On buy It has products that are sometimes unavailable and, most importantly, I can pay for my purchases in installments, which allows me to enjoy peace of mind these days.

Company replied

Rated 5 out of 5 stars
Verified

I’m happy with my product and know my daughter will just love it for Xmas , very easy to navigate and type in what your looking for, straight forward payment process and I will definitely be using thi... See more

Company replied

Rated 5 out of 5 stars
Invited

Really fast delivery,easily put together and I love that it matches other units. Quality is great, very secure packaging.

Company replied

Rated 5 out of 5 stars
Verified

I bought a beautiful throw. Super king size soft and cosy. It covers my double bed to the floor. It looks amazing at a very reasonable price. I would recommend OnBuy.com

Company replied

Rated 5 out of 5 stars
Verified

Learning to trust the supplier through onbuy. The goods must be fit for purpose, ive had 2 bad experiences and Onbuy has retrieved the situation to my satisfaction.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, had exactly what I wanted, item was well packed and delivered quickly. No hesitation in buying again. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

I have used this company many times,and iv never been disappointed, the service there provided is excellent, fast and reliable, 5 stars all the way many thanks kay Denson

Company replied

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Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About OnBuy.com

Written by the company

OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
Visit OnBuy Shop By Brand Shop Popular Help & FAQ Sell With OnBuy

Contact info

  • 167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom

  • onbuy.com

4.4

Excellent

TrustScore 4.5 out of 5

111K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Invited
OnBuy.com logo

Reply from OnBuy.com

Mr Ellison,

We are so sorry that you received counterfeit goods. We will investigate this immediately. Thank you for letting us know.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

Ordered costume five weeks before…

Ordered costume five weeks before Halloween didn’t come and sent us a face tracking link it’s one big scam and terrible company and needs be gone

October 31, 2025
Unprompted review
OnBuy.com logo

Reply from OnBuy.com

Fletcher Smart,

We regret that your costume didn't arrive, and the tracking link was unhelpful. We appreciate your feedback and will investigate this to improve our service.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

I won't be using this company ordered a…

I won't be using this company ordered a item wrong item came paid £25.99 finally got a refund and when I checked bank they paid £8.66 in the company was called greenwise

October 31, 2025
Unprompted review
OnBuy.com logo

Reply from OnBuy.com

Yvonne Foster,

We regret that the incorrect item was sent and the refund amount was inaccurate. We appreciate you bringing this to our attention. We'll investigate the issue with Greenwise to prevent future errors.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

So far everything ive bought from on…

So far everything ive bought from on buy has been good quality and genuine love this site thanks

October 28, 2025
OnBuy.com logo

Reply from OnBuy.com

Jane Harvey,

We appreciate your positive feedback! We're so happy to hear you've been pleased with the good quality and authenticity of your purchases. Thanks for sharing!

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified
OnBuy.com logo

Reply from OnBuy.com

Mary Bell,

We appreciate your positive feedback on our prices, products, and service. We are so happy you were pleased with your experience!

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Great price

Well packaged, great price

October 31, 2025
OnBuy.com logo

Reply from OnBuy.com

Linda Osborne

Thank you for your review. We are pleased you found a great price and that the item arrived well packaged. We appreciate you taking the time to share this.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Fast service

October 24, 2025
OnBuy.com logo

Reply from OnBuy.com

jeffrey lamont

Thank you for your five star rating. We are pleased you found the service speedy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

I placed an order agreat and it was attempted…

I placed an order and it was attempted delivery in a day or two. Very easy and good service. Well done .

October 28, 2025
OnBuy.com logo

Reply from OnBuy.com

William

Thank you for your kind review. We're pleased the delivery was attempted promptly and that you found the ordering process straightforward.

Have a great day!
OnBuy Trustpilot Team

Rated 4 out of 5 stars
Invited

I like the product

The item is good but not big as expected. I love the colour and the person I buy it for love it

October 30, 2025
OnBuy.com logo

Reply from OnBuy.com

Rasak Fatai

Thank you for your review. We’re glad you liked the colour and that the person you bought it for loved it, and we’re sorry it wasn’t as big as expected.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Very fast delivery

Very fast delivery, love it

October 31, 2025
OnBuy.com logo

Reply from OnBuy.com

Deborah

Thank you for your review. We're delighted to hear you loved the fast delivery.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

The best services

October 30, 2025
OnBuy.com logo

Reply from OnBuy.com

Mirela Diaconescu

Thank you for your wonderful feedback. We are thrilled to hear you enjoyed the service and found it excellent. We appreciate you choosing OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Very pleased.

I found what I wanted easily and the ordering process was easy too.
My package arrived before it was due and was very well packed.

October 20, 2025
OnBuy.com logo

Reply from OnBuy.com

Rosie T.

Thank you for your review. We’re glad our site made it easy to find and order what you wanted, and that your parcel arrived early and was well packed.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

Always good prices

Onbuy everything is always cheaper. I always use Onbuy. Would definitely recommend

October 30, 2025
OnBuy.com logo

Reply from OnBuy.com

debra farrell

Thank you for your kind review. We’re delighted our competitive prices and selection keep you coming back. We really appreciate your recommendation.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars
Invited

The product I ordered which I needed…

The product I ordered which I needed for Halloween, which from the photo of it I thought was free standing also it does not work

October 27, 2025
OnBuy.com logo

Reply from OnBuy.com

Mrs Ann Minifie,

We appreciate your feedback and are sorry the product wasn't freestanding or working as expected for Halloween. If there’s a problem with your order, the first thing to do is to inform the Seller that you ordered from, of the problem. This is the quickest and easiest way to get the help you need as they're responsible for your product, shipping and delivery.

Just log in to your OnBuy account, click 'View orders', find the product and select 'Contact Retailer' and let them know how they can assist with the issue you've encountered on your order.

We expect Sellers to respond to all enquiries within 48 hours. If, after corresponding with the seller, you still need our assistance, please respond to my email and we will handle a Dispute Escalation for you.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Very good price

Very good price, much cheaper than many other popular sites. Fast and Free delivery.

October 19, 2025
OnBuy.com logo

Reply from OnBuy.com

Miss Alison Connell

Thank you for your kind review. We’re pleased you found great savings and that the seller’s fast, free delivery met your expectations.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Very good service

Very good service
I am happy

October 30, 2025
OnBuy.com logo

Reply from OnBuy.com

KA

Thank you for your kind feedback. We’re delighted our service met your expectations and that you are happy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Verified

Well packaged

Well packaged - good delivery time
Not the exact item ordered , but appears to be a good substitute - time will tell

October 27, 2025
OnBuy.com logo

Reply from OnBuy.com

Tony Chance

Thank you for your feedback. We’re glad your item arrived well packaged and promptly and hope the substitute continues to meet your expectations.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Nice good service

August 15, 2025
OnBuy.com logo

Reply from OnBuy.com

Kiran

Thank you for your kind feedback. We’re pleased our service met your expectations and that you had a positive experience with OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
Invited

Great value and great service

Great value, fab range of products and fast delivery

October 18, 2025
OnBuy.com logo

Reply from OnBuy.com

Julie Hamilton

Thank you for your kind feedback. We’re pleased our competitive prices, wide selection and speedy delivery made your experience a positive one.

Have a great day!
OnBuy Trustpilot Team

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