Great selection of products. However disappointed to see the shipping to Ireland has dramatically increased to 10 euro for orders under 150euro. This will put me off shopping from cult beauty in the f... See more
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Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.
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Ordered 4 times in a month. They just have everything i want and always good deals.
User friendly interface makes CB an easily online retailer to buy from. Wide variety of stock and brands helps also.
Dear Cult Beauty Team,
I received my order today, but unfortunately, the Saie bag arrived defective/damaged inside the delivery box.
Upon inspecting the bag, I noticed several visible defects, including uneven and poorly finished stitching along the seams, with areas where the stitching appears loose and incomplete. There are also visible imperfections in the material and finishing of the bag. I have attached photos clearly showing these issues for your review.
I would appreciate it if you could arrange a replacement for the damaged item.
Thank you for your assistance. I look forward to hearing from you.
Speedy delivery great discounts occasionally, would highly recommend 5*
Great experience overall, from the products choices to the shipping and the prices.
The delivery didn't happen and the refund hasn't come as yet!
As always prompt deliver and great range of products. Shame that free delivery seems to have been discontinued even for high value orders?
Because shipping is 10 eur, before that it was free. also that they no longer send Le Labo perfume to Lithuania, before that shipping was possible. also the discount codes that were previously active are not working. Disappointment in your store.
Though everything has arrived exactly as I've ordered, I'm really furious with company's delivery policy. It's pay to the legal entity in Germany, the parcel arrives from Netherlands and still they charge me 10 euros for delivery (it used to be zero!) claiming that there're charges for delivering to Europe. As far as I see everything from payment to delivery was handled in Europe. That's probably the point where I'll say goody to cult beauty, because this is absolute cheating and just taking advantage of your clients using the laws which do not apply to the situation as an excuse. Shame on you!
I am still waiting for delivery timing is really bad..
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