NICHE-BEAUTY.COM Reviews 

I am extremely disappointed with the service provided by “niche-beauty”.
My order arrived with the external box visibly damaged and tampered with.
Out of the four items I ordered, only one arrived in good condition. Two items were missing, while another item — an Hourglass mascara — arrived damaged and dirty.

In addition, I was supposed to receive two samples as complimentary gifts, but only one was included in the package.

To make matters worse, the gift box offered with orders over €375 arrived with two products that were spoiled and had a very unpleasant smell. I understand that this was a complimentary bonus, but considering the value of my order, I do not consider it acceptable to receive products in such poor condition.

The shipping service was also not provided as expected. I paid for priority shipping for a high-value order, yet I had to personally insist on the delivery because the shipment was clearly not express or priority. The label on the external package clearly indicated that it had been sent by Economy shipping.

Overall, this experience has been extremely disappointing and unacceptable.

I am therefore expecting a prompt and professional response, together with an immediate resolution of all the issues caused. Priority shipping should be properly respected, packages should be securely protected and properly sealed, complimentary gifts should arrive fresh and in perfect condition, and customer service should respond professionally and efficiently.

So far, I have received only an apology regarding the issue, but no concrete solution or appropriate compensation.

I truly believe that a company like Niche Beauty.de should offer a significantly higher level of service, quality, and attention to its customers, particularly for orders of such high value.

Unfortunately, based on this experience, my impression of Niche Beauty.de is extremely negative. At this point, it is a definite “NO” from me, and I seriously doubt that I will place another order with you in the future.

I look forward to receiving your prompt response and, most importantly, a concrete resolution to this matter.

The package arrived faster than I expected, and the products are top-notch I wouldn't have expected anything less. The prices are pretty good, especially on some products,if you get a discount code, it’s really a great deal. This has become my favorite website.

Really liked the assortment of Niche Beauty. Unfortunately the order process was everything but smooth. It took quite long for my order to be shipped. They only provided me with a tracking link to the German DHL site, however, this didn’t give me any information at which pick up point my order was delivered for me to pick it up. Their customer service is not reachable by phone (they just hang up on you) and I have mailed several times with no response. When I finally reached someone at DHL and they gave me the right tracking link (on the Dutch DHL site), it turned out that my package had apparently, after only 3 days at the pick up point, been sent back to them. Now I am emailing and calling to get my money back, but again no response whatsoever.

Great vegan brands and reduction on prices💚🙏🏻🌍

I ordered on Tuesday - it took several days to get an order confirmation. I messaged Customer Service multiple times and they never responded. It seems like they don't have a smooth operation there, so order at your own risk.

Wonderful selection of products and samples. Fast customer service solving enrything you need.

On August 30 I made an order of 148€ which I’ve regularly paid with PayPal but I haven’t received any mail of confirmation though on the site on my account the order is present. I written through the site and I haven’t received any answer, I still keep receiving adv mails from them but not an answer or the confirmation with the shipment details. The customer service does not exist at all, I want to receive my product or have the money back. I am not happy, a site with quite luxury products must have a mail address for the customer. There is a telephone number which I cannot use with my telephone contract. Mi order n. Is QULBV3048583.

Money returned ONLY after regulatory escalation — complete failure of customer service!
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I am updating this review to confirm that I have finally received a full refund for my lost order. However, I want to be entirely clear: this refund was issued ONLY after I escalated the issue to consumer protection authorities (Konsument Europa and Universalschlichtungsstelle des Bundes) and made the situation public.
​Here are the facts regarding Niche Beauty’s operation:
​Total Communication Blackout: My documented inquiries sent on August 20, 25, 26, and 28 were completely ignored. Their website’s AI assistant was an unhelpful loop that provided zero answers, creating a complete information vacuum.
​Severe Impact: This order was a time-sensitive gift for my daughter. The retailer’s prolonged silence and inaction ruined a special family occasion and forced me to spend extra money on last-minute replacements under immense stress.
​Misrepresenting Legal Responsibilities: The company attempted to deflect blame onto the postal service, ignoring basic EU consumer rights which clearly state that the seller is legally responsible for the package until it reaches the buyer.
​Rejection of the 20% Voucher: After almost two weeks of total neglect, Niche Beauty offered a 20% discount code as an "apology." I have formally rejected it and will never shop with them again. Customer trust and ruined family plans cannot be bought back with a marketing coupon.
​As a matter of integrity, I confirm that the financial dispute is settled. However, I am keeping this 1-star rating because Niche Beauty showed zero care or support until regulatory bodies were involved. Avoid this store at all costs!

I made an order on 24 august. Haven’t received my order nor any information. Nobody answers at your contact number. I have made 2 tickets but still no answer.

I had a collagen powder in a glass bottle that arrived damaged in the shipment. I’ve sent four messages over more than four weeks and there is zero response from their Customer Service about replacing the item. Every single message has gone completely ignored. The worst experience I’ve had with any online retailer. I’ve never experienced a total lack of response like this before. Even to this comment here they haven’t even bothered to respond.I am a frequent customer, but will definitely reconsider using this company in the future if there is no Customer Service whatsoever.
Will be filing next with the regulatory authorities in France.

My favorite place to shop! It has everything I need, all in one place.

I’m honestly going to continue to give negative feedback to this website to spread awareness and possibly for them to go out of business because of how unprofessional they are. Anyone in the U.S or in general I hope this comes across to you so you know how terrible they are do not buy into those positive comments they are misleading. I was shipped 2 of the same exact product! When trying to reach customer service (which also they take days to respond) they said they could not return the item. I emailed multiple times on the matter because I should not have to pay for something that I don’t want. To conclude this matter that took 3 weeks! 3! They concluded that I can’t return the item because it’s damaged goods! Something that they mistakenly did! I repeat again don’t buy from here! I’m going to spread this on every way possible.

Do not buy anything products from this site/company, especially if you are in the U.S! I ordered a product from them and they mistakenly shipped me 2 items, and when I asked for a return label to return they said they aren’t able to return it. They’re responses are slow now I’m paying double for something I ordered once!

I received the wrong item in my order. I reported the problem on 12 August 2026 and received an automated confirmation that my complaint had been registered as ticket #17377 and #5991623. Niche Beauty stated that their Customer Service Team would look into it and get back to me shortly.

It is now 24 August, and despite repeated follow-ups by email, WhatsApp and Instagram, I have still received no substantive response and no solution.

Another ticket, #6022616, was created following one of my later attempts to contact Customer Service, yet the issue remains unresolved.

This should be a very straightforward matter: I need Niche Beauty to arrange the return of the incorrectly delivered grey Bala Weights at no cost to me and send the pink Bala Weights that I actually ordered.

Having to post a public review after 12 days simply to receive a response to an incorrect delivery is extremely disappointing.

Order: IDDYK3021278
Original ticket: #17377
Follow-up ticket: #6022616

I will gladly update this review as soon as Niche Beauty resolves the issue.

am extremely disappointed with my experience with Niche Beauty.

First, there was an issue with my order because two different addresses were mixed up, and despite trying to contact customer service about it, I received no response.

When my order finally arrived, I discovered yet another problem. I had ordered a Westman Atelier makeup product in a specific shade, but I was sent a completely different shade. Coincidentally, the shade I received was one that was on sale, while I had paid full price for the shade I had actually ordered.

Since then, I have contacted Niche Beauty five times trying to resolve the issue, and I have received absolutely no response whatsoever.

Mistakes can happen, but what I find unacceptable is the complete lack of customer service and communication when something goes wrong.

I am extremely dissatisfied with this experience and, unfortunately, I cannot recommend Niche Beauty to anyone.

I had a great experience with Niche Beauty. Their customer support was outstanding — very friendly, helpful and quick to respond. My issue was resolved smoothly and efficiently. Thank you for the excellent service!

Ultra fast shipping. Very slow response from customer service via email. Customer service is not reachable via phone. Amazing selection of products. Will order again as the issues with customer service are not relevant for me.

Delivery took endlessly, my phone number wasnt added to delivery information what made me extra trouble with resolution.
Poor in freebies, there is better places to order, sorry to say!

Very well for products and prices, I had issues with the delivery two times this year unfortunately.

I wrote critically about Niche-Beauty's logistics "service with DHL. They claim to have looked into it and surprise surprise - all my fault! I find this kind of attitude quite strange. Also, my question about possible future orders has gone unanswered.