ON THAT ASS Reviews 70,767

TrustScore 3 out of 5

3.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality and comfort of the underwear, often highlighting the softness of the material and the good fit. Many find the designs appealing and value the extra touches in packaging and presentation. The free trial is seen as a great opportunity to test the product, and some people were pleasantly surprised by the overall experience, leading them to continue their subscription. However, some consumers have expressed concerns regarding the subscription model and the cancellation process, describing it as confusing. Some reviewers find the contact with customer service not satisfactory. There are mixed opinions about the product line, especially regarding the fit of bralettes for those with a fuller bust. A few reviewers mentioned issues with the durability of the product, with some experiencing the product tearing after a few months.

Based on these reviews

Rated 3 out of 5 stars

Hi sorry overall its a lovely bra n pants set only the choices would be better if they had more selection yo match match them also if they did bigger sizes

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Rated 3 out of 5 stars

I had an intermittend subscription for a couple of years. But I now left On That Ass with some regret. The underwear looks nice, fits well and i like being seen in it! It adds something to my perso... See more

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Rated 3 out of 5 stars

The boxers are great! Really nice and comfortable however the website and membership is confusing. When I started the subscription it was advertised as a pair of free boxers to try and a 2nd free... See more

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Rated 3 out of 5 stars

I really liked the quality and fit of the pants, however the bralette was not a good fit. I went with the recommended size but feel the bralette is not suitable for someone with a fuller bust.

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Rated 2 out of 5 stars

Tried the free trial to see if I wanted more. The hipsters were nice and comfy but not worth the price tag. The bralette looked lovely but it might be the most uncomfortable thing I've ever worn. The... See more

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Rated 5 out of 5 stars

Hi I greatly received my on that ass bra let and pants but the pants were rather small but comfy material and can either be used as swim pants but they came separately the pants came the day after. I'... See more

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Rated 2 out of 5 stars

I thought I subscribed for 1 pair of free underwear (through weward, an app that gives you rewards for walking). I got the underwear but I ended up being subscribed for a monthly subscription of... See more

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Rated 4 out of 5 stars

Gorgeous quality underwear. The boxer briefs are seamless and so unbelievably comfy. The bra’s sizing is difficult due to being S/M/L and isn’t ideal for larger busted women, the band is too big but t... See more

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Rated 2 out of 5 stars

The knickers were great, fitted well and were comfortable le and I loved the colour. The bra was not so good. The cups were not in any way a decent fit and were not designed to hold a normal woman... See more

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Rated 5 out of 5 stars

I recently tried an underwear product from this company, and it was a really good first experience for me. I truly appreciate the company for giving me the opportunity to try it out. The material an... See more

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Rated 5 out of 5 stars

A free pair of boxers is always a win, especially when they feel this comfy! Really good quality, nice materials and they emphasise all the good bits 👍

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Rated 5 out of 5 stars

Lovely, comfy, and stylish underwear - and the free trial is great value for money! The moment I tried them on, I could tell how much thought went into the design and fabric choice. They feel soft a... See more

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Rated 4 out of 5 stars

Perfect fit and very comfortable. Delivery didn’t take long. Would prefer if packaging was more discreet but that’s personal as I share my house, only flaw would rate 4.5. Updated suggestion: Disc... See more

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Rated 5 out of 5 stars

A great company that lets you have a free pair before you buy I got the boxers in the post and my son loves the quality and they are really cool looking to be fair I will definitely be buying these... See more

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Rated 5 out of 5 stars

Really nice boxers. Feel good while wearing and super comfortable. Colours are vibrant and the label is sown in nicely so it’s not irritating the skin. Stretches nicely while wearing so it’s not restr... See more

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Rated 5 out of 5 stars

I am pleasantly surprised with how quickly these turned up and the quality is superb. Part of me was like, I'll try them and then I may cancel. But actually it's convinced me to stay

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Rated 5 out of 5 stars

I enjoy how the material feels but with the trike I used to try them I think I need the next size up as there about tight round the waist ect

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Rated 5 out of 5 stars

Fast shipping, great quality and comfortable. The designs are fantastic I love the extra touch of them arriving in their own little pouch/bag with the design on the bag too and also receiving a sticke... See more

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Rated 5 out of 5 stars

Ordered a pair of boxers which were n offer for a free trial. These were for my 12 year old son - I ordered a small man’s size. He absolutely loves them - says they are sure comfy and I he is looking... See more

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Rated 5 out of 5 stars

Product was delivered very quickly, good quality and super comfortable, cool and perfect fit. Would definitely recommend if you haven’t thought about bamboo boxers before. I’m ordering another 5 pairs... See more

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Rated 2 out of 5 stars

Joined this as I thought it looked good but also through another site. I wanted to cancel my membership so I stopped paying. OTA threatened me with debt collection agencies over boxer shorts FFS. T... See more

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Rated 5 out of 5 stars

Although I am not a fan of subscritiption products or things that gamify purchasing. I was plesently supprised by On That Ass. The underware was good quality and fit and the cacelation of the subsript... See more

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Rated 4 out of 5 stars

It was quick and easy. The items arrived quickly too. Not packaged though. Just the bag with the sticker on it But finding any cost related info for the membership was difficult. It should be more... See more

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Rated 5 out of 5 stars

I have received and tried the items and I would say that Im very satisfied and comfortable wearing it. Good materials for the Brallete and underwear. Could try more color of it. Thank you so much!

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Rated 5 out of 5 stars

Honestly, much better than the CK boxers Iv been wearing the last 25 years already looking forward to my next pair and a pair every month after

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Rated 4 out of 5 stars

I like the set all in all, however the slip is not my typ. I wouldve loved to have a bigger selection of the slips varying to string tangas and normal/casual slips. The material is very comfy.

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Rated 5 out of 5 stars

Very good service and done as it says an arrived quicker than I thought as I am in the uk, nice comfy boxers to be fair good fitting and nice designs on them!

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Rated 5 out of 5 stars

I never buy boxer shorts so just wait till Xmas for the wife to get me some. So my pants drawer was starting to look a bit tired. Ordering through On That Ass take the hassle out of going to the shops... See more

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Rated 5 out of 5 stars

On the ass boxer short are well the price and are very comfortable and will be investeing so more boxer shorts in the future

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Rated 5 out of 5 stars

Absolutely brilliant, I will say they are a bit tight fitting so I would size up but other then that they are absolutely brilliant

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Rated 5 out of 5 stars

So comfy and stretchy !!! Would order again without a doubt , definitely going to recommend this to everyone !! :)

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Rated 5 out of 5 stars

The panties and bra from ON THAT ASS are gorgeous. They are made of a material that is pleasant to wear. What I like about the panties is that they have no edges and can be worn with fitted clothes wi... See more

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Rated 3 out of 5 stars

Just a pair of slightly confier boxers, designed could be better /more exciting patterns or shapes/themes, example I got Halloween ones but not certain any1 else could tell there Halloween without kno... See more

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Rated 5 out of 5 stars

From ordering to receiving the boxers was easy and perfect. Boxers are good quality and fit him amazingly x thank u x

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Rated 5 out of 5 stars

very comfy, even with my fat ass, will go a size higher in future as they are figure hugging

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Rated 5 out of 5 stars

They fit perfectly so comfortable 1st night I had them on i got lucky 😉 if you know what I mean 🫶😎

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Rated 5 out of 5 stars

Hoo I love the hipster it’s the best I got till now . I can wear my formal pants with no panty liners visibility .

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Rated 4 out of 5 stars

I love the colour, material and general fit, although the pouch doesn’t offer enough space, so I find myself adjusting for comfort quite often

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Rated 5 out of 5 stars

Excellent lovely material and fit perfectly light weight too and dry fast after being washed

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Rated 5 out of 5 stars

They are very good and I recommend them with confidence. I am very happy with the material.

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Rated 5 out of 5 stars

They were free and very comfortable would recommend for any ass great product

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Rated 2 out of 5 stars

I sign up for the free trail and did not like what i recived so i canceled it. to find out they toke my money even though it was inactive

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Rated 5 out of 5 stars

Absolutely amazing very durable very comfortable love the style of them the patterns are insane 5*** a++++

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Rated 5 out of 5 stars

I recently received a sample pair of Onthatass boxer , and I am absolutely thrilled with them. Underwear fit is always a gamble, but these have fixed perfectly they stay exactly where they should w... See more

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Rated 5 out of 5 stars

Fit great and look great. I was constantly in the loop with the delivery process without being intrusive. The packaging was great and was provided with options to get discounts and a wonderful sticker... See more

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Rated 4 out of 5 stars

It’s nice to have the option to try before subscribing. The fabric feels comfortable and of good quality overall. However, I noticed some stitching issues ,after washing it twice, the glued parts st... See more

Company replied

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Company details

  1. Men's Clothing Store

Written by the company

ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.


Contact info

3.2

Average

TrustScore 3 out of 5

71K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Avoid

Avoid.

Like most places the “free Giveaway” is a scam to get your details and charge you in the small print. Even if you cancel they will still charge you at the end of the month. Their customer services team will not help with any form of refunds or assistance.

The actual product is okay but not worth the money or hassle.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scam - avoid at all costs

Do not fall for this scam. they offer a 'free trial' which you cannot cancel, and as many others have said they will charge your account even if you do cancel your trial. Disgusting company that needs to be shut down for good

October 30, 2025
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Matthew,

Thanks for your review, I’m really sorry to hear you feel this way. That’s not the experience we want for anyone and we take complaints like this very seriously.

We’ve just sent you a message via Trustpilot so we can get a few details and investigate your case properly. Once we have those we’ll check the account, confirm what happened with the trial/cancellation, and explain the options available to you.

Kind regards,
India | Team ON THAT ASS

Rated 1 out of 5 stars

DO NOT ORDER ANYTHING FROM ONTHATASS ❗

I have been canceled my order a long time ago and then suddenly come bill from thatassinte 12€ this and now when i I sent an email they been ingnoring me

October 27, 2025
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Sasu,

I'm sorry to hear your experience with us has not been pleasant.

Please note that when you cancel an active membership, there is always a notice period. This means that there is a final payment and delivery before the account is fully closed.

I have requested your details so we can get in contact personally and look into the issue further.

We would love to hear from you!

Kind regards,
Noa | Team ON THAT ASS

Rated 1 out of 5 stars

I haven’t received them yet

I haven’t received them yet, it’s been a week and nothing

October 30, 2025
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Elian,

What a shame to hear that!

An email by Trustpilot has been sent to you and through this we would like to receive more information from you.

We will then email you back as fast as possible.

Kind regards,
Iris | Team ON THAT ASS

Rated 1 out of 5 stars

Avoid

Avoid, didn't recieve my order so cancelled membership only to be charged again for boxers and socks. Nightmare to get through to and don't send orders but will happily charge you for it.

October 10, 2025
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi,

That is very sad to read. We'd like to look at what happened with you.

An email by Trustpilot has been sent to you and through this we would like to receive more information from you.

We will then email you back as fast as possible.

Kind regards,
Iris | Team ON THAT ASS

Rated 1 out of 5 stars

SUBSCRIPTION TRAP - AVOID AT ALL COSTS

Absolutely shocking company! Avoid at all costs.

Substandard products made to look appealing with bright designs. Last 6 months at best.

Emailed them requesting they camcel my account which they should have actioned. Instead subscription carried on and they continued to charged me.

Ridiculous one month notice period (subscription trap) so if you have enough pairs and you decide to stop they will still charge you again, package and send you an unnecessary pair even with 28 days notice.

Unfair and unreasonable notice period, does not follow consumer rights.

October 30, 2025
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hello Joshua,

It is very disheartening to read this. We would like to discuss this issue with you.

An email by Trustpilot has been sent to you and through this we would like to receive more information from you.

We will then email you back as fast as possible.

Kind regards,
Iris | Team ON THAT ASS

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