FREE underwear? Nope!
I thought I subscribed for 1 pair of free underwear (through weward, an app that gives you rewards for walking).
I got the underwear but I ended up being subscribed for a monthly subscription of €12,99!
It’s technically not a scam because they sent you a vague mail about cancelling for free within 7 days. I only noticed when the money was already.
it’s too easy to be tricked.
I successfully canceled but there will be 1 more payment after. My mistake will cost me €25…
Reply from ON THAT ASS
Hi Annalisa,
I'm sorry to hear your experience was not satisfactory. When signing up, we inform you that you’re entering into a monthly membership. By confirming your payment details, you agree to the monthly charges. We also send all the details to you via email. This way, you can always review how ON THAT ASS works.
You’ll receive your free delivery within 7 days, and your 14-day trial period starts then. Since the shipping takes 7 days, you still have 7 days to try out your new items. Not entirely satisfied after testing? No problem, you can cancel your membership right away. After the trial period, there is a one-month notice period for cancellations.
I have requested your information so I can get in contact with you personally and solve this issue.
I would love to hear from you.
Kind regards,
Noa | Team ON THAT ASS