SL

SLMF

United Kingdom

Reviews

Review of Harrods

Rated 1 out of 5 stars

Awful customer service so disappointing - AVOID

I’ve shopped online with Harrods several times. Never had issues but then i’ve never spoken to customer services.
I bought a very expensive pair of shoes. Harrods sent me the wrong pair. I spoke with customer service who promised they would “look after me” and would have someone call me.
No one called me and no one responded to my emails. I’ve since spoken to three people and been assured and reassured that they would get back to me with comp and help and i have heard NOTHING and it has been a week. I was also told by the second person that whatever the first person had told me was completely incorrect. She went on to inform me that Harrods online and Harrods store are completely different entities and that she basically couldn’t help but that she’d get back to me re a goodwill gesture.
This is Harrods for goodness sake - not what you expect. Not even an apology for their system having the wrong codes and sending me the wrong item.

August 16, 2026
Unprompted review

Reply from Harrods

Good Afternoon,

Thank you for taking the time to share your experience.

We are very sorry for the disappointment caused by receiving the incorrect shoes and the subsequent difficulties in resolving this issue.

We sincerely apologise that you have not received a timely or consistent response after a week, and that you received conflicting information regarding our service. This is certainly not the standard we strive for.

Please be assured that our team is looking into this for you and will be back in touch as soon as possible.

Your feedback has been carefully noted to be reviewed internally, and we are truly sorry for the inconvenience you have experienced.

Harrods Customer Service

Review of Ireneforteskincare

Rated 1 out of 5 stars

are they even real?

i don’t know how else to get their attention - i bought a very expensive cream 3 weeks ago - never received it. I’ve called them and emailed them and have heard nothing back.
For such a high end skincare brand, this is not ok.

July 2, 2026
Unprompted review

Review of iScooterGlobal.UK

Rated 1 out of 5 stars

Don’t buy from here.

i bought. scooter for my 6 year old and having read all the reviews about the battery’s i no longer want it. I received it 4 days ago and have not opened it - it’s still in its original packaging. They will not let me return it!!!!!! It’s against the consumer act AND their policy!

April 30, 2026
Unprompted review

Reply from iScooterGlobal.UK

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

Review of Farfetch

Rated 5 out of 5 stars

Best shopping experience

Best shopping experience. Best selection imo - best pricing and altogether a lovely shopping experience. Speedy delivery, too!

February 5, 2026
Unprompted review

Reply from Farfetch

Hi SLMF,

Thank you so much for taking the time to share your amazing feedback.

It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.


FARFETCH

Review of Evri

Rated 1 out of 5 stars

disgusting drivers

the driver parked up outside my house and THREW my parcel on the wall at the end of the path. Didn’t bother coming to the door or ringing my doorbell. And when i knocked on the window and shrugged at him, he walked to my door with the said parcel and then he gave me the finger!!!!!!!!!!

February 7, 2026
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Review of My Fitted Bedroom - Fitted Wardrobe Specialists

Rated 5 out of 5 stars

Excellent - super impressed

Bob was excellent. Really took my ideas into consideration and came up with a perfect plan for my daughter’s room! Would highly recommend!

December 12, 2025
Unprompted review

Reply from My Fitted Bedroom - Fitted Wardrobe Specialists

Thank you for your lovely review. We’re so pleased to hear that Bob took the time to really listen to your ideas and turn them into the perfect plan for your daughter’s room. He’ll be delighted to receive your kind feedback. Thank you for the recommendation – it’s very much appreciated, and we hope your daughter enjoys her new space for many years to come.
The My Fitted Bedroom Team

Review of Lalaky

Rated 1 out of 5 stars

Rubbish

I ordered a neon sign for my sons room. Arrived scratched all over, large and very visible air bubbles in the black areas of the football. the cut out was visible underneath. I asked for a refund and they have asked me to send it back to china - no postage label, nothing.
£55 down the drain. Lesson learned.

November 7, 2025
Unprompted review

Reply from Lalaky

We sincerely apologize for the condition your item arrived in. That’s certainly not the standard we strive for. Our support team has reached out to assist with your case, and we’ll make sure this issue is properly resolved for you. Thank you for bringing it to our attention.

Review of allbeauty.com

Rated 5 out of 5 stars

amazing deals!

got my fave perfume at 50% off! Can’t get better than that!

October 9, 2025

Reply from allbeauty.com

We're happy to hear that you were able to purchase your favorite perfume at such a fantastic discount! Thank you for sharing your positive experience with us.

Review of Yodel by InPost

Review of Tallow Ash

Rated 3 out of 5 stars

wouldn’t buy again

average product.
Bottle arrives just over half full, it’s not so easy to pour - and the scent doesn’t translate all the way through.
Wouldn’t buy again.

November 2, 2025
Unprompted review

Review of InPost UK

Review of DPD UK

Review of Little Dreams

Rated 1 out of 5 stars

STAY AWAY

STAY AWAY!
I ordered a watch for my 5 year old that is total rubbish. Genuinely doesn’t work and shouldn’t ever be sold. The company shouldn’t exist - i’ve emailed them 10 times about returning the watch and had nothing back.
Wish i’d looked here first :(

March 17, 2025
Unprompted review

Review of InPost UK

Rated 5 out of 5 stars

just the best

just the best. Super smart and super easy to use.

March 25, 2025

Reply from InPost UK

Thank you for your kind words! We're delighted you find our service super smart and easy to use.

Review of Simplehuman UK

Rated 5 out of 5 stars

Best customer service ever

Best customer service ever. Fantastic company - would only ever use them, no other company in this realm compares 🙏🙏

October 14, 2024
Unprompted review

Reply from Simplehuman UK

Thank you so much! What a lovely review :)

Review of ManyPets Pet Insurance

Rated 1 out of 5 stars

No improvement, still disappointing

such a shame, i really thought they were improving.
I added a new puppy onto my existing insurance 3 months ago. i went to make a claim last week only to find out he is not on my online account. i called and spoke to anna who said that she can see i pay for his insurance each month and he was initially added yet he isn’t actually on the policy!! she promised to get back to me by end of day. Today is one week later. I just spoke to Rachel who said it’s a glitch in the system and there’s nothing more she can do until her tech team sort out the issue. She then reads me her standard lines which tells me that usually a complaint takes 3-5 days, but it could take 4 weeks and in some cases 8 weeks!!!!!!!! Not the best to say to an already frustrated customer who is just simply trying to make a claim for her pet. disgusting customer service, now i just wait and wait and wait.

October 15, 2024
Unprompted review

Reply from ManyPets Pet Insurance

Hey there,

Thanks for reaching out. I'm sorry that your puppy hasn't been added to your policy, unfortunately this is something our technical team will have to look into as it's a system error, we're sorry for any inconvenience this has caused and we're sorry it couldn't be sorted out sooner.

We'll be in touch as soon as we can!

Sadie
The ManyPets Team

Review of Yodel by InPost

Rated 1 out of 5 stars

Thieves

Thieves.
Posted a gift to my sister. It never arrived. Live chat fobs me off every single time. The phone number doesn’t work. They won’t get away with this but i don’t know what to do.
DISGUSTING. How is this allowed????

September 27, 2024
Unprompted review

Reply from Yodel by InPost

Hi there, I am sorry to hear that your parcel has not delivered yet. Please accept my apologies for the inconvenience you have experienced. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Review of DPD UK

Review of InPost UK

Review of Vodafone UK

Rated 5 out of 5 stars

great service

lovely lady Jen served us. Super helpful, smiley, knows her stuff!

January 11, 2024
Unprompted review

Reply from Vodafone UK

Hey,

Thanks for shouting out Jen and taking the time to leave us a review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team