Though I like shopping at FARFETCH but there’s one single thing I don’t like about their delivery method which requires signatures. I’m barely home, that’s my issue with FARFETCH, outside of that, it’... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Farfetch generally has very good service and is reliable. This time, the bag I ordered looked rather cheap in reality (V73 Stephanie woven bucket bag) and was more TK Maxx than designer, and I felt... See more
Company replied
I love shopping on FARFETCH. The choices of products are great, from high designers to some new names I haven’t heard before and glad to discover. I quickly find items I wouldn’t see otherwise. Delive... See more
Company replied
Return service is the most amazing service ever provided by any online store i have used for *40* years Entirely reliable Online shopping even to a far country like AUSTRALIA on the whole is... See more
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Company details
- Online Marketplace
- Children's Clothing Store
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
Contact info
United Kingdom
- customerservice@farfetch.com
- www.farfetch.com
4.1
Great
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I didn't got the size that I have…
I didn't got the size that I have Odered, I regret myself for shopping at your store. I wouldn't recommend anyone to Oder from your store, I've tried to contact you but I didn't got helped out,
July 23, 2026
Unprompted review
Reply from Farfetch
Hello Kamohelo,
Thank you so much for taking the time to share your feedback.
We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
We have your account details and will be following up with you via email to help with any unresolved issues.
FARFETCH
all went very well
July 2, 2026
Unprompted review
Reply from Farfetch
Hi Jorg,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Every step of the process
Every step of the process, and the quality of the bag was perfect and could not be faulted. Highly recommended.
Our initial concerns were completely removed and replaced by complete satisfaction.
Packaging, courier service, speedy delivery and finally the bag itself, exceptional
July 20, 2026
Unprompted review
Reply from Farfetch
Hi Kevin,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Easy shopping experience
I had never purchased from Farfetch before. It was very easy to find my item and the pricing was very reasonable. The delivery was quick and efficient as well. I will definitely consider it with future purchases.
July 2, 2026
Unprompted review
Reply from Farfetch
Hi Patrina,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Good quality in a very short time of…
Good quality in a very short time of delivery
July 15, 2026
Unprompted review
Reply from Farfetch
Hi Achilleas,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Great Customer Service
Great Customer Service, when I say great I don't mean great like a great hamburger, I mean great like purchasing a Ferrari.
July 6, 2026
Unprompted review
Reply from Farfetch
Hi RICK,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Great pants
Fast, tracked delivery, the product exceeded expectations. Great price for quality.
July 15, 2026
Unprompted review
Reply from Farfetch
Hi Ayse,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Excellent service and product quality
July 23, 2026
Unprompted review
Reply from Farfetch
Hi John,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Great experience
Great experience! Fantastic selection, great customer support and fast delivery 👍
July 16, 2026
Unprompted review
Reply from Farfetch
Hi Kristina,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
very good
very good, fast delivery and service. Compare before, the packaging is much better and overall improvement is very good.
July 8, 2026
Unprompted review
Reply from Farfetch
Hi Vi,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Runway pieces for a great price
So grateful I found a Runway piece for a great price! The delivery was very quick and product well packaged.
July 10, 2026
Unprompted review
Reply from Farfetch
Hi June,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Isabel Marant Wedge Sneakers
I ordered isabel marant wedge sneakers and they were too small, so i turned it back and farfetch sent me my money back really fast! I immidiately bought larger size and i love those shoes. Really comfortable and beautiful. I’ll definitely buy more things on farfetch
July 13, 2026
Unprompted review
Reply from Farfetch
Hi Oliwka ,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Love my boots
Love my boots - exactly as described snd arrived promptly
July 23, 2026
Unprompted review
Reply from Farfetch
Hi Paula,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
That’s a good shopping experience for…
That’s a good shopping experience for me.
July 10, 2026
Unprompted review
Reply from Farfetch
Hi LIXUAN,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Quick and efficient
Quick and efficient - two words that characterize the most my experience with Farfetch👍
July 3, 2026
Unprompted review
Reply from Farfetch
Hi Inese,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Excellent service so easy to send a…
Excellent service so easy to send a return refund and keep would use again
July 10, 2026
Unprompted review
Reply from Farfetch
Hi Mark,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Reply from Farfetch
Hi Antoneta,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Relatively fast service
Relatively fast service. Not much communication.
July 1, 2026
Unprompted review
Reply from Farfetch
Hi Ivana,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Amazing experience
Amazing experience! Everything was exactly as described. The delivery was fast, the item arrived in perfect condition, and the packaging was excellent. The quality exceeded my expectations, and I’m very happy with my purchase. I would definitely shop here again. Highly recommended!
July 8, 2026
Unprompted review
Reply from Farfetch
Hi Emilia ,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
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