mytheresa.com Reviews 

Client since it’s beginning and always been satisfied. 100% trustworthy.

Great brands, a lot of choices and especially during the sale, good prices.

Shipping is fast. Returns easy and fast. Great selection. Great 24 hour customer service

Love the personal shopping services. Never dissapoints.

Very fast and professional service

I love to do shopping with you

Sending damaged items and now they can’t handle the return from another country! Useless customer service, poor communication! One month later and nothing has been resolved
I will never use again

Fast shipping, many brands to choose from

Everything is excellent here. Super fast delivery, wonderful fashion pieces, returns uncomplicated. 100% recommendation! I wish every online shop was so professional.

The product was excellent and shipping went ok🥰

I used to buy from Mytheresa and I didn't have issues in the past. Not until now!!!! I bought a pair of Attico sandals for 403 E. However, they were extremely tight and I only try to put on the right shoe, my foot could not fit into them, so I stopped trying them on and returned them. Then I received an e-mail from Mytheresa, that the sandals are damaged and my return can't be proceed. I am super sad and frustrated, because I know THEY ARE LYING!!!!! And I never expect that from Mytheresa!!!!!! From the cheap Chinese site - yes! But Mytheresa to fall so law!!! Sadly, they simply lye their loyal clients!!!! I even do not step on the floor with one feet!!! And I absolutely know the sandals were in perfect condition - even wrapped with all the papers they were sent with, put in all the boxes, ets,,, I wiped the sole of the sandals with a soft cloth before packing them - I am very careful with the goods - and I absolutely and for sure know that there was NOT ANY EVEN SMALL SCRATCH on the sole - and they clamed there were SYGNIFICANT DAMAGE of the sole! Shame on them!!!! They said they attached the photos of the "damaged" sandals and they DID NOT!!!!! Total scam!! How could they? I've ordered two pairs of louboutin shoes from them last month - didn't they get enough from me? And I was one step from ordering a Gucci scarf, I've liked, also from them...but with that experience...what kind of fool would do that? I still hope for the refund and fair resolving of the situation, as I explained my point of view in a e-mail to them. Let's see... I will keep you updating. In any case - very disappointing experience!!!

We received the Prada shoes, but they appear to have been worn and are not in the condition shown on the website. The shoes we received are defective and do not match the description or photos advertised. We are very disappointed that we were sent worn, defective shoes and have still not received our refund. We would like our money returned in full as soon as possible.

Amaizing customer service, very reliable. My first option when looking for high quality items

Very bad - my bestfriend bought a pair of prada shoes. Once arrived it looked clear that they had been worn. She was in communication with the customer service team who arranged for the order to be collected and returned. A few days later they sent her an email basically saying that they are unable to refund her as the shoe they received was not the same one they delivered to her. Such bad service, she literally returned it within a day. I do not recommend, better to go to the store and buy instead of using this funky website. My bestfriend will get her money back as she paid by credit card - but I’m leaving a review so you’re aware how scammy this company is.

Superb ,efficient service. Item arrived beautifully wrapped within days. Wonderful customer care.

“Fast service, thank you for your effort.”

Never again will i purchase through my Theresa. My $2000 shoes are chipping after 2 wears and they will not refund, exchange or help resolve the matter. Worst after care service if an expensive item is faulty.

I bought an Our Legacy cargo trousers from Mytheresa 2.5 years ago, which retailed for €380. Under normal wear, the trousers are now covered in holes and tears — a quality level that simply doesn't match the price or the brand.

When I raised this with Mytheresa, I received the same standard reply twice: they point to a "24-month EU guarantee" and say they can't do anything after that period, then refer me to the brand instead. When I pointed out that Dutch/EU consumer law on conformity actually goes further than a guarantee period — a product must have the durability a consumer may reasonably expect given its price and brand positioning — they simply repeated the same policy without engaging with that point at all.

As the seller, Mytheresa is the party responsible here, not just the brand. Customer service kept falling back on an internal policy instead of looking at the actual situation. For a shop positioning itself as a premium/designer platform, I found this a disappointing way to handle a complaint.

I've since escalated this to the European Consumer Centre (ECC).

Excellent service in all aspects.
Lovely packaging!
I buy things the last decade and never ever had a problem