Footshop Reviews 

I have had a very disappointing experience with this e-shop, particularly with their raffles, which are presented as being conducted fairly.

I am a member of their VIP Club, and according to their own rules, VIP members should have twice the chance of winning compared to non-VIP members. However, since becoming a VIP member, I have not won a single raffle. I can accept that — not everyone can win.

What I find difficult to understand is what happens afterwards. If I am unsuccessful in a raffle, why are the sneakers in my size suddenly available for regular purchase from the second day onwards? What exactly is the purpose of the raffle then?

There is also another issue that I find particularly concerning. When you enter a raffle, you receive an email explicitly asking you to reply. On one occasion, I replied simply saying that I hoped I would finally be successful in a raffle. Shortly afterwards, I received an email stating that I had been removed from the raffle. No reason was provided and no explanation was given.

This leaves me seriously questioning how transparent and fair the whole raffle system actually is.

In my opinion, participating in these raffles is hardly worth it. You provide your bank details and allow an amount to be blocked for sneakers you may not even get, only to end up buying the same pair from another retailer afterwards.

Overall, a very disappointing experience. Based on my experience, I cannot recommend participating in their raffles.

Hello,
To be honest, I am extremely disappointed with your service.
We still have not received the refund for our order, despite all the messages we have sent to your department and our numerous attempts to obtain a response and a solution. This situation is completely unacceptable and demonstrates a serious lack of consideration for your customers.
We have been waiting for our refund for far too long, and we are tired of having to follow up repeatedly without receiving any concrete results. We are asking you to process the refund immediately and confirm in writing the exact date on which it will be issued.
If this situation is not resolved promptly, I will not hesitate to publicly report your website and share my experience on social media, so that other consumers are aware of how complaints and refunds are handled by your company.
We expect a clear response and an immediate resolution.
Sincerely,
Lina

Lovely pair of adidas tobacco trainers, delivered very quickly with good updates all the way, thanks

Although i did recieve the product i ordered. I have had to pay hodden fees and unnecicarely high shipping fees. I feel i have been tricked. The price is misleading becouse its without taxes.
I also tried returning my product, a difficult prosess. That i failed, the second time i bought something from that shitty store. And the first time i Did not Even Get my money back, i just got a coupon. And they advertized it as a extended return for the holidays. With the fine print saying that you dont Get your money back.

The cap arrived quickly in the UK. It was sent in an adequately sized box in order to prevent damage. The cap is genuine and fits great. Good price too. Cheers.

Was not told about border fees.

Fast shipping, product as described. Everything went great, I recommend it.

Great product range and super fast intnl postage. Looking forward to ordering again!

I wanted to exchange a pair of shoes I ordered online which weren’t my shoe fit so I went in Bucharest store but it wasn’t possible because of their policy. So they helped me to return them back and I was waiting and still waiting for the money back more than 10 days and 3/4 phone calls were they are all saying they will talk with the finance department. The customer service was open to help me and I know is not their fault particularly but the lady on the phone didn’t apologise for the waiting situation and she wasn’t listening when I was saying that I had the same problem last week and the returning process wasn’t in progress from last week. I think that for this long waiting situation, the customer service should be more empathetic.

Received shoes that were dirty, worn, creased and stained. Have been trying for days to get in touch with Footshop and have had no reply. Do not buy from here.

Excellent service. Trainers arrived within a few days. Will use again.

Bought a pair of crocs and one already cracked. Either they started selling fake products or I don’t know how a pair bought 2 months ago could easily deteriorated like this

Not being able to leave reviews on their website says a lot about the quality

Very poor customer service experience. They take far too long to respond and show no real interest in helping the customer or providing a prompt solution. Communication is disappointing, and overall, I did not feel that they were willing to assist.

Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy.
If there had been an exchange process I would have bought them from Footshop. But I had to organise a refund and get them elsewhere.

I ordered a brand new converse sneaker, tried it on - fits great. Went for a walk and noticed a white tear on the front, which I missed to see. Sneakers are on promotion, so returning them for half the price to pay the courier is quite expensive. The customer support just put a bot, when asked to give me a voucher in exchange for the experience, it just said to return them. So, bear in mind - you might receive defective, brand-new out of the box sneakers!

Easy to order and quick delivery. Easy to use website and image of product represented by purchase very well.

sent me a £180 pair of shoes with a scuff and then it sold out and their resolution was 15% off the scuffed pair or a refund (which I’m entitled to anyway)

I’m hoping this was a failure in their system not checking each shoe before sending as opposed to checking, seeing the scuff, and still sending it out for full price

also I emailed them 3 times they didn’t reply even though the email is listed as primary contact

the only way to contact then is working hours local time to them via live chat

I received my order today of the New Era NY cap and was very disappointed!
The cap came with no tags and inside cap integral protection that new NY era caps come with. It just had a clear cut out cling film piece on the front logo! The condition was not of new products I would buy from retailers;
It seemed a knock-off and unauthentic product at premium price!

Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else.
Price was good, delivery did take a little while coming from Europe however the communication form DHL was excellent, all in all a great purchase.