John Cobb

rubbish so hard to work out what i am buying and how to use it i would not bother next time and buy from a other place

So here’s an update on this completely useless equipment.

My sauna has already stopped working (won’t even get into that), and now the chill bath has leaked and completely ruined the floor in my gym—right after it had just been installed. The flooring had to be ripped up to deal with the damp, and I’ve already sent customer service a video of the damage.

Now I’m stuck trying to fix it myself, but the leak is coming from the bottom—so how exactly am I supposed to find it? I’ve even built a frame to support it and tried filling it with soapy water, but it doesn’t show any leaks unless it’s fully filled. And if I fully fill it, the weight is just going to blow the bottom out even more.

So what exactly am I supposed to do here? Because right now I’m left with damaged flooring and a piece of kit that’s completely unfit for purpose.

i put yet another order in as i love Temu but hate all the emails i get so put a order in and then got a email saying buy more and we will give you £5 of so spend another £20 and guess what they took them money before i even had chnace to work out there was no copon

why does couriers lie when the dont deliver i have been in all day and no one has tried to deliver

yes again bought of ebay 7 days ago marked as delivered but its a lie they do it all the time, ita not been delivered and now very hard to dispute as ebay yodel you are useless

I am writing to formally raise a complaint regarding my purchase of a sauna and chiller from MyoMaster.

I placed my order on 5th December with the expectation of receiving it in time for Christmas. However, the delivery did not arrive until 6th February—over 2 month late. This was particularly disappointing given that Christmas delivery was still being advertised by your company well into mid-December.

After finally receiving and installing the products, initial use during the warmer months appeared acceptable. However, once winter arrived, it became clear that the sauna was not fit for purpose. Despite being housed in an insulated gym, it fails to reach or maintain an adequate temperature. The floor heating has stopped working entirely, and the side panels heat only intermittently, rendering the unit largely unusable.

Shortly thereafter, the chiller developed a leak, which resulted in significant damage to flooding, which now requires replacement. As it stands, the chiller is no longer usable unless i can find the leak what is hard and the sauna only functions in warm weather conditions.

I initially raised these concerns with your company but received no meaningful response. Although your Trustpilot profile suggests strong customer service, this has not reflected my experience. After multiple follow-ups, I eventually received a response requesting proof of the sauna issues what is quite hard to do in a short video. I did provided video evidence on three times. I did not raise the issue of the flooding or property damage.

Following this, I was informed that the matter was being looked into. That was several months ago, and I have received no further communication since.

In total, I have spent over £2,300 on these products. The quality and reliability have been extremely disappointing, and the lack of customer support has only added to the frustration.

i see they are still trying to market this item as in a big sale but over the 2 years i have watched this item its been the same price its never been retail price

I’m a bit confused about the value of this. I keep seeing adverts saying you should stop taking supplements you don’t need and instead base everything on your blood work. So I paid around £180 for the test, which isn’t cheap.

Now I’ve got the results back, but I still don’t really know what has changed or what supplements I should or shouldn’t take. Unless I pay even more money to speak to someone, the results don’t actually tell me what to do.

At the moment it feels pretty similar to going to the doctor for a blood test — you get numbers back but no real guidance unless you pay again. Maybe I’ve missed something, but I expected clearer direction after paying for the test.

update so been waiting for this item for 18 days and they have not been able to deliver they send it back and they seller gets it back it first attempt they are now having to repost with royal mail, Evri in our area are so useless the courier is the worst

how bad can this company and works be so been waiting 18 days had about 20 emails its being delivered oh no could not deliver, its going back to sender blah, blah, blah. Today it was finally delivered NOT cant find it anywhere so go into tracking put in postcode and postcode not recognised

16 days and still no item

even though other packages have been delivered bought a week later

Yet again lots of hassle with another delivery it never ends
Been waiting 2 weeks
Says could not deliver what is a lie
Left a sign on gate. Waited in, no card a pic of it in has van ??? I realy hate Evri for the stress it causes

how can evri have 4 starts every delivery is late every time i wait it they dont deliver and say they tried to deliver what is a lie, most of packages when delivered are left in the street maybe 10 different address just pilled up in the street or at my gate we have a group in the village to find parcels delivered uo to 2 miles away, they are so crap and today i waited in all day and guess what no delivery i have 2 days before i go to india and that the item will be a waste of time £300 wasted

i spent nearly £5000 on a ebike from 2024 Husqvarna about 2 years ago and at the time of buying it somethnig was wrong well to start it kept breaking down my first 8 rides in the end not it sorted until the motor broke shimano sent a new one this is when i found out my bike was infect a 2023 with a different motor in from what i paid for no help from the shop and no customer service

great item very happy with it

Hello,

I am extremely angry about the handling of this delivery and the complete failure of your service from start to finish.

I was not present for the first delivery attempt as I was in India. Upon returning home, I immediately re-scheduled the delivery. I stayed in all day and deliberately left the main gates open due to the ongoing problems we have repeatedly experienced with couriers. There was absolutely no excuse for failing to reach the property.

No one came. Despite this, I later received a “we missed you” email stating the parcel had been returned to the depot. This is simply not true. No delivery attempt was made. No card was left on either attempt, which only reinforces the reality that the driver did not even try to deliver.

To make matters worse, the so-called delivery photo is completely unacceptable. It is a picture of the countryside, which has nothing whatsoever to do with my house. This is not evidence of a delivery attempt — it is misleading at best.

I then attempted to resolve this through your website, only to find no usable options, no way to manage the delivery, and no contact details. I tried calling three times, and each call was cut off, connecting to nothing. After all of this, I discover the parcel has now been returned to sender, without a single genuine attempt to deliver or any opportunity for me to intervene.

For clarity:

We have two clearly marked entrances (vehicle and pedestrian).

There are clear signs.

There is a large delivery box specifically for parcels.

Other couriers, including DPD, deliver here regularly without any problems at all.

I have done everything possible to make this delivery straightforward. Your company has failed at every stage — no delivery, no card, no accurate photo, no contact, and no accountability.

This level of service is completely unacceptable, and I expect a proper explanation and resolution.

so just had a second ''we missed you'' i just wanted to point out Alex (the driver) is a Liar we are in and have been all day, plus the pic you have put on is nothing to do with out address

this time it worked better then ever before its been a nightmare in the past, but yes much better

so my 82 year old in-law just came to visit us and when she got to us she was shaking and very confused. she had met a M&S delivery van up the lane and he was super aggressive and called her all sorts of foul mouth swear words. he made her reverse into a small gap and when he still could not get passed he screamed at her and in the end with help she had to reverse over 100 meters down a very tight lane when the driver had about 20 meters.

this is for the sauna i bought i also got the ice bath and chiller and they have been good but the sauna is no good it takes 45 minutes to warm up to use for 15 minutes and it never feels hot enough. i don't think the bottom bit in the floor even gets hot and some times the sides don't, i would go elsewhere for a better sauna

great service never have any problems as all so far

just email Husqvarna for help with a belt for my £7000 lawnmower after i went to my not so local Husqvarna dealer that gave me the wrong one and then short changed me when i returned it. i asked Huski if they can tell me the part code for the belt and then said they cant and you have to go to your not so local dealer and if they cant help they have to call them

what a joke