United Kingdom
Review of Plusnet
I am a new customer of plusnet. From the get go. Great human quick access customer service ..Prompt delivery of broadband hub. Easy to set up plug into phone socket and go. Wi fi broadband speed is working perfect. £100 reward card delivered very quickly after service up and running . 5 stars 🌟
Review of Zopa
Highly efficient app ease of use up to date information
Review of e-Surgery & EVARO
My first order with e surgery
5 stars for ease of ordering competitive prices good consultation process excellent secure delivery within 2 days
Thank you 😊
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that your first order was a success! We appreciate your positive feedback regarding our ordering process, prices, consultation, and delivery. Thank you!
Kym at e-surgery.
Review of Uswitch
Uswitch gave me a wide selection of broadband deals to suit my needs plus highlighting rewards and costs
Great service
Saved me £8 per month
Review of Pro:Direct Sport
Great selection of sports clothing
Customer service was top class in my case exchanging a t shirt
Reply from Pro:Direct Sport
Hello,
Thank you for your review!
We're glad to know you're satisfied with your experience. Should you need any assistance moving forward, our Help and FAQ section is available to assist you further:
https://www.prodirectsport.com/help-and-faqs/
Best Regards,
Pro:Direct Sport
Review of Aklamio
Very helpful customer service agent
But it took 5 months to pester and hound virgin media to get my £50 refer a friend reward
Extremely draconian slow system that is very stressful
Reply from Aklamio
Dear John,
Thank you for taking the time to share your feedback with us.
We're very happy to hear about your positive experience with our Customer Support Team. We will share your feedback with our agent to let them know to keep up the good work!
Warm regards,
Marco from Aklamio
Review of Yodel by InPost
Reply from Yodel by InPost
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Sportsdirect.com
Great selection of sports and leisure Wear
I always purchase my training gear and work/walking footwear at sports direct
Great value and variety of choice
Review of The Fragrance Shop
Review of British Gas
Very dependable efficient engineer
Reply from British Gas
Thank you John for the five star review
so nice to hear the engineer was efficient
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Review of British Gas
I have been with British gas for 15 years now
Yes there are other companies for cheaper prices
But the quality and dependability of their engineers is top class
Especially fir essential services like Gas and electricity
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Tansaim
Review of Moonpig.com
My birthday card to my daughter got mislaid in the post
A lovely lady called Emily was very helpful and understanding
She reposted the card to my daughter
Gold standard customer service
Thank you Emily and all at moonpig
Kind regards
John P Corbett
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Review of Indigo Car Hire
Jake the customer service agent was very helpful professional and gave me very clear advice
Indigo have a very competitive price structure
I am a customer of Indigo a few years now.
I personally find the Debit card option very efficient
Plus the email link to place your deposit is very easy to use and very user friendly
Thank you to all the Indigo team
Reply from Indigo Car Hire
Hi John,
Thank you very much for the kind words, glad we could be of help again and hope you have a great time in Ireland :)
- Jake
Review of Virgin Media
Appalling customer service
They make it extremely difficult to contact them
I was promised a referral reward for referring a new customer
Who took out a contract with virgin media
3 months later nothing..
Lots of better deals/fast fibre out there
Typical example of a big company forgetting about their customer's when the contract is signed
Profit and greed before a proper customer care charter
Give virgin media a wide berth.
Virgin media have recently sent me their many contact methods..
They all keep you waiting for hours
No solid real world customer care
Reply from Virgin Media
Hi John,
Thank you for taking the time to leave us a review.
We're very sorry to hear you're yet to receive a reward as part of our refer-a-friend incentive. We can appreciate any upset this has caused and we're keen to help.
Please get in touch using one of the following contact methods:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Twitter: https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
The team will be happy to look into this and assist you further.
Regards,
Daniel
Review of Sportsdirect.com
Wide range of outdoor products at a very competitive price
Review of The Perfume Shop
Review of Policy Expert
I only write negative reviews when I have a real world negative experience
I am a Professional
We had a very unusual high volume of rain
This compromised " the structure of our guttering system " NOT from the lack of basic maintenance, on the contrary we had grills fitted to our guttering to prevent leaves / moss debris from clogging up our guttering system to " maintain " the easy flow of water..
The unusual heavy rain " fractured "our guttering joint .Causing a major volume of water to constantly flow against our external wall causing dampness to seep into our kitchen.
We called our insurance company " PCL POLICY EXPERT?" for assistance..they said it was our own fault re not maintaining our guttering. Please see my guttering maintenance sentence above..
Very poor customer care pcl policy expert? Home insurance let us down with vulnerable asthmatics living in our household.
I would definitely not recommend this company
No customer care charter..
Reply from Policy Expert
Hello John,
Thanks for taking the time to leave us a review.
Having had the opportunity to speak with our claims team about this, they have confirmed that the surveyor who attended the property advised that the gutters to the front and rear of the property were blocked with leaves and moss due to a lack of maintenance. Following your dispute of this, our team reviewed the available evidence and had reached the same verdict and so this claim was declined.
We can appreciate that having a claim declined can be disappointing, however, we are only able to honour claims that are covered within the terms of our policies. Should you wish to discuss your experience with us any further, you can do so at homereviews@policyexpert.co.uk.
Thanks, Jessica
Review of TalkTalk
Unfortunately after being a loyal customer for 18 months with TALK TALK..
I am at the recieving end of Brutal customer service
Extremely punitive when a customer is trying to leave / end contract
My contract ended on the 13th of June 2023
Nearly 2 hours on the phone with 4! Different service agents trying to simply end a contract
They still send me a bill of £48 ! on the 23rd of July!
It's like a free for all primitive company no co ordination between departments very poor customer service atrocious company
I would never recommend TALK TALK to anyone
Reply from TalkTalk
Hi John,
We're truly sorry to hear about your unhappy interactions when trying to disconnect your services but I'm sure we can offer our support in resolving this problem. Can you contact our Social Team here: http://www.talktalk.co.uk/trustpilotchat between 8AM and 4:30PM Monday to Friday, so we can get this investigated for you, please? Once you message in, we will respond within an hour.
Thanks,
Alina
TalkTalk Social Team
Review of Hometree - Boiler, Heating & Home Cover
The service engineer was very polite
He explained everything
He said the boiler was all good and safe
Prompt service from hometree
Review of Hillsandmountains
Last resort compiling a negative review
I just want to change my item or a refund
3 weeks later 3 emails later no response from this company
Sizing is totally inadequate
Please do not purchase from this company
I am surprised how they are still allowed to trade?