The young lady who served me was extremely helpful polite and eager to help by explaining how the atomizer i bought worked ... Never been in that shop before tended to go to the other perfume shop in... See more
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I visited the fragrance shop to find a birthday gift, and the experience was flawless. The staff members are true fragrance experts—they were incredibly patient, polite, and knowledgeable. Instead of... See more
I asked the lovely lady in the shop for her recommendation for fruity fragrance as I really like DKNY be delicious. I told her my budget and she recommended three different fragrances. The one I chose... See more
Caroline was so friendly and professional, taking time to serve me and explain the offers etc. I will be returning and will join as a member. This shop is much superior than it's neighbour The Per... See more
Company details
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.5
Excellent
187K reviews
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The lady assistant was very helpful and…
The lady assistant was very helpful and help reset my bonus card as had expired last year. We were very pleased with our visit and spent around £170 and will be back very soon
July 23, 2026
We went to the shop in Eldon Square…
We went to the shop in Eldon Square shopping centre and the staff are lovely so friendly and polite ❤️
July 23, 2026
Shopping for a gift in Clydebank…
Shopping for a gift in Clydebank store,the assistant was very helpful and went out of her way to find something within my price range.
July 23, 2026
Lady in there she was so lovely and…
Lady in there she was so lovely and helpful she gave us an amazing experience.
July 22, 2026
Complement magnet
The staff were super friendly and assisted in great selection of the fragrance
July 21, 2026
Eastleigh store
Came into the store to find a product, the store didnt have what i was looking for but Becky suggested me a alternative product and it was absolutely brilliant. She’s made me feel so welcome and will definitely be returning when Becky is working!
July 23, 2026
Could spend the day there
Great customer information …..sorry couldn’t stay long was in a hurry to catch a train so didn’t get a chance to try a lot
July 23, 2026
Very polite and knowledgeable .
June 10, 2026
Great prices.
Friendly salesperson and fragrances which have disappeared from other high street stores and above all reasonable prices - especially if you are a member.
July 22, 2026
Very friendly knowledgeable staff.
July 22, 2026
I had a lovely time in lakeside with…
I had a lovely time in lakeside with Lisa & Grace they were both soo helpful and lovely. We had fun trying new things and I ended up buying more than I thought I would because there’s recommendations were fab. Will be returning soon to use my membership.
July 17, 2026
Lovely friendly staff
Lovely friendly staff, went in for a refillable bottle of jean paul guiltier, came out with gift set not refillable, 😂 now got to buy more x
July 20, 2026
amazing helpful staff
amazing helpful staff, gave me a bunch of recommendations based on the kind of scents i like, incredible people
July 23, 2026
Talked to the staff at Oldham branch…
Talked to the staff at Oldham branch which were very nice and helped meAnn with my perfumes which I myself went into the shop to buy
Miss Dior and Beautiful by Ester Lauder
Well Pleased
Ann B X
July 20, 2026
The shop assistance couldn’t have been…
The shop assistance couldn’t have been more helpful very good.
July 23, 2026
Very polite members of staff very…
Very polite members of staff very helpful you don't stock my wife's favourite only took a few days to arrive.....
July 23, 2026
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