Excellent service no quibble arrived the next day. E surgery informed my GP they had prescribed the medication he refused to prescribe due to Cumbria Health authority changes to 'What's on the list'.... See more
Company replied
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Very efficient. Encountered a bee sting waited 3.5hrs in walk in at local hospital. Eventually left 3 seen in that time! Opted online and meds were here within 48 hrs. Marvellous! 5 days anti biotics... See more
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9 weeks ago I started my journey the first four weeks I was on 2.5mg then the next four weeks I changed it to 5mg then last week I started my 7.5mg I weighed myself this morning in 9 weeks I’ve lost 2... See more
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Went on line looking for the best price of Mounjaro pens and e-Surgery had the best price. Also the consultation form was so easy to complete. Paid for the pen, and an email from e-Surgery almost im... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
11K reviews
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I always use e- surgery because of…there first class service
I always use e- surgery because of their first class service ordering on a Saturday & delivery on a Monday absolutely brilliant service l would always recommend
July 20, 2026
Unprompted review
Excellent service as usual really make…
Excellent service as usual really make the whole experience effortless highly recommend this company.
July 23, 2026
Unprompted review
Excellent service
Excellent service, items arrived next day.
Easy and fast consultation.
Great service all round.
July 20, 2026
Unprompted review
came next day which was perfect worked…
came next day which was perfect worked straight away was straight forward had to only answer a few simple questions
July 23, 2026
Unprompted review
Very impressed with the whole process
Very impressed with the whole process, signing up right through to prompt delivery the next day. Within a few days, my tooth abscess was gone! Brilliant!
July 1, 2026
Unprompted review
Easy to use website
Easy to use website. Ordered antibiotics on a Saturday afternoon delivered on the Sunday very impressed
July 21, 2026
Easy to use and navigate site
Easy to use and navigate site. Very quick delivery. Had me sorted in no time
July 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick and easy to order.Ordee delivered…
Quick and easy to order.Ordee delivered quite quickly.
July 15, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave such a wonderful review! We are so glad you found our service quick and helpful
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
Couldn’t ask for something better
Couldn’t ask for something better. Life saving. Used it like 4 times now
June 11, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you so much for your wonderful review!
We are so pleased to hear that you have had such a positive experience with us time and time again. We look forward to continuing to support you!
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
It took awhile to get approval for the…
It took awhile to get approval for the medication and then they want me to get blood test from the GP and upload my results. I was hoping for an easier service than going to my GP. At the GP it takes 2 weeks to get an appointment then a long wait a blood test. Months go by before you get anywhere. I was hoping the e-surgery would expedite matters but alas not.
July 3, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that your experience did not meet your expectations.
We completely understand how frustrating it can be when you are already dealing with long GP waiting times and were hoping for a quicker solution. We do strive to make our service as simple and straightforward as possible and I am sorry if it was not made clear before ordering that certain medications do require additional information such as blood test results before we are able to safely issue a prescription.
We do want to assure you that this is not something we ask for lightly. These requirements are in place to ensure your safety and wellbeing and are in line with clinical guidelines that we are obligated to follow as a pharmacy. We are not able to replace the role of your GP entirely and certain medications do require annual reviews and blood work to ensure they remain safe and appropriate for you.
The good news is that once we have received this information, in the majority of cases we will only request it again every 6 to 12 months, so the process should be much smoother going forward.
We hope that you will give us another chance and please do not hesitate to get in touch if there is anything we can do to help make the process easier for you, our email is hello@e-surgery.com
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave such a wonderful review! We are so glad you found our service quick and helpful.
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
Very easy to use delivery was bang on…
Very easy to use delivery was bang on time and when your in need of getting a speedy recovery this is very important 5 stars from me 😊
July 21, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
What a lovely review, thank you so much! We are thrilled to hear you had a great experience with us. Our team always love to hear such positive feedback and we are glad we were able to help you.
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
Mounjaro
I ordered mounjaro to help with my weight, I have used it before and I was pleased to find e surgery didn’t just take my money and send the item, they actually asked further questions and asked for more information, before they would give a decision, this shows how responsible they are when dealing with numerous cases. Once the decision was made, they sent the product within 24 hrs which was impressive too. I would definitely recommend e surgery for all of your health queries, concerns and products.
July 22, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you so much for such a wonderful and thoughtful review!
We are so pleased to hear that you noticed and appreciated our thorough approach. Patient safety is always our top priority and we will never compromise on that. We are also thrilled to hear your medication arrived so quickly once approved!
Reviews like yours really do mean the world to us and we look forward to continuing to support you on your journey!
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
Fantastic service from start to finish.
Fantastic service from start to finish.
July 22, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you so much for your amazing feedback! We work hard to ensure our service is as easy and efficient as possible so this really means a lot to us.
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
Could be better
Fairly quick process from start to finish. Online consultation was fairly straightforward and spoke to customer service and they were polite and informative.
Only problem, they don't provide a proper copy of the prescription.
I have been to numerous other providers, everywhere else an official copy in a pdf or image is provided, which supports getting follow up medication from other pharmacies. However, this pharmacy doesn't provide one. When I requested it they kept sending me some automated email that needs to go to GP instead. No other pharmacy is going to accept an email instead of a copy of prescription- not sure why they can't provide one.
Also, delivery was poor - no knock or notification, package was left outside in the heat even though I was at home waiting.
July 20, 2026
Fast Efficient Service
Thorough analysis before medication prescribed. Fast and efficient service. Can recommend.
July 17, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you so much for your kind words!
We are thrilled to hear you had a great experience with us. We always ensure that patient safety comes first whilst making the process as quick and efficient as possible. Your recommendation means a great deal to us!
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
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