Ms. Boettcher

Ordered an Economist Diary in August. It was listed as in stock on their website at the start of October, but nothing was delivered for a while. When I sent an email, I was promised a despatch, but nothing happened for another week, so I cancelled the order. Completely ignoring this cancellation, they sent out the diary, which I finally received today. Because I do not really trust the company to refund fast, I will keep it, but I am not at all happy with the service.

Their watches are far from perfect, but for my purposes the best available and - almost - worth the high price. But their 1st line customer service is appalling.
I ordered a fēnix 9 Pro watch from Garmin’s official UK website, which advertised delivery within 1–3 business days.
Right from the checkout, their payment system glitched and placed duplicate pre-authorisation holds on my card, temporarily tying up double the funds. When the order failed to ship within their advertised timeframe, I attempted to cancel it online, only for their portal to block the cancellation under the false claim that the order was "already processed."
When I raised both the duplicate payment holds and the delay with customer support, the agent ("Paris") completely dismissed the billing error and admitted in writing that Garmin doesn't even have physical stock of the watch, with shipping pushed - maybe - into the following week. An order cannot be "processed past cancellation" for an item not even physically in the warehouse.
Instead of resolving the duplicate charge or addressing the backorder, the agent gave a patronising "sorry you feel this way" response, sent a link to legal Terms & Conditions, ignored my formal written cancellation under UK consumer law, and simply closed the ticket to trigger a satisfaction survey.
Tying up double funds, selling nonexistent stock, and refusing basic statutory rights is appalling practice for a £1,000+ purchase.
But thank you to Sam, who finally understood and acknowledged.

I bought a perpetual licence for Trados Studio years ago, religiously updating it every two years. After the big investment at the start, they made the upgrade every two years affordable. But this year I saw a price raise that made my jaw drop. The upgrade costs around as much as I paid for the very first version! Well, I think I know what happened - they want to "persuade" people to switch to their subscription model. (Only at the moment even the very expensive upgrade to the perpetual licence is still cheaper than two years subscription fees.) So I will wait until the next version comes out in two years. I bet by then the upgrade will cost a lot more than the subscription fees for two years... Then I might reconsider. But for now my response is a resounding "NO" to something that looks a lot like blackmailing loyal customers. My 2024 version will be good for two more years at least.

After Brexit, most shopping on the continent has become a nightmare - but not with Alpinetrek. They make it easy, and their high-quality products always arrive pretty fast. No customs fees, no VAT. Thank you so much!

I was one of those people who believed the hype and bought Dyson's new CameraJet toothbrush and flosser. It died within minutes, and I am by far not the only one this happened to. Then, I tried to get my money back. The support let me jump through hoops again and again, not caring about my lawful consumer rights, just stringing me along for hours. Only an email to one of their executives finally got me the refund. That's really not how it should be, but kudos to this lady who helped fast and efficiently.

I regularly order food from a shop in London. The parcels are clearly marked as such, and should be delivered within one day. Yet still, they are at least a day late, sometimes even several days, every single time. And I have never seen them arriving within the time window they give you when they finally do deliver. Customer service is non-existent - I haven't had a single response. The drivers are mostly really nice, but the company as such is a nightmare.

P.S. The email address given in the response does not work. Which does not exactly improve my confidence in Bluecrest...

I regularly do their blood test via my Vitality health insurance and was initially very happy to find a way to check my health privately - GP appointments are a real problem - without having to pay an arm and a leg. But this year, I am quite appalled. I did the test, which came back with a red flag, because of one orange result, cholesterol. Why an orange value warrants a RED flag is still a mystery to me, BTW... Anyway, so I called my GP, as recommended, and they tested the lipids again. The result: all in the optimal range. Which means my trust in Bluecrest is pretty shaken at the moment.

The drivers are all really nice and friendly and helpful. But deliveries are late much too often, and not only by one day, but sometimes by several.
But what really takes the biscuit is what I am currently experiencing. They collected a parcel on July 29 - and since then, nothing. No delivery, and the tracking status hasn't changed. Their support sends the same meaningless emails in repeat, but provides no help at all. So, no goods, and no acknowledgement that the parcel is lost, meaning I can't ask for a refund either. Let's see how long I have to wait until finally something happens...

Update: nearly a week later, and still no progress. No delivery, and the parcel is still in the system as 'we've got it', instead of 'lost', meaning I still can't claim a refund (the sender, Vinted, insists on either an official acknowledgement that the parcel is lost, or waiting 25 (!!!) business days). The only difference is that the support sends no more meaningless emails, now they don't react at all anymore. Reason enough to downgrade to 1 star.

The platform started out very promising. Now, whatever you search for, you drown in hundreds of results that have little to do with your search terms, and many that reek of fakes or fraud. And beware if something goes wrong... You have to wait very long and jump through hoops if you want a refund because a delivery did not arrive, although you pay a hefty sum for their so-called buyers' protection. There are still lots of honest sellers, lots of good deals to be had, but all in all, it just isn't worth it anymore as a platform.

I booked 4 rather expensive tickets in February for an event on July 12. The confirmation promised the tickets would be sent 7 days before the event. When nothing arrived, I contacted the customer service, as advised. They responded fast - but only told me the tickets would be sent within the next 24 to 48 hours. In the end, they were only sent on Thursday afternoon, not even two days before the event. Which sounds more than a bit disorganised to me.

Via a broker, I took out health insurance for my two adult kids with Down's syndrome with The Exeter. I am their mother, carer and guardian. I paid the premiums, and I gave my email address for both kids, which wasn't a problem with their old app. Yet when they upgraded their app, this was no longer possible. But instead of contacting us about it, giving me the chance to give an alternative email for one of the kids, they simply made it impossible to create a profile for the second child, making it essentially equally impossible for them to receive any services. I tried to call them, but gave up after half an hour in the queue and sent an email instead. In their response they told me that, basically, I wasn't authorised to act for my kids. (No such problems with me signing the contracts and taking the money from my account, obviously...) The broker had told me they would contact me and ask for the guardianship documents in case they needed them when I offered to send a copy. But of course they could not contact me, since I wasn't authorised - catch 22...
Well, I sent copies of the guardianship documents, as attachments to a cancellation email. This is not the way I want myself and my kids treated when paying a lot of money every month. To be honest, I am a bit shocked. Life with disabled kids can be difficult enough without such, in my eyes, completely unnecessary hassle.

P.S. I have meanwhile received confirmation of the cancellation of both policies, weeks ago. Nonetheless, the company tried to use the direct debit again for further premiums. Fortunately, I had already cancelled it. This action is reason enough to reduce the rating to 1 star, instead of 2.

Unlike many other companies, DPD is always on time. You are kept up to date, with a 1 hour delivery window, and they handle the packages with great care. I am always glad when an online shop uses DPD for the delivery. Thank you so much!

I am one of these old-fashioned people doing their bookkeeping for their freelancing with pen and paper, in a journal. So it was with great apprehension that I learned I will have to go digital next tax year. Which is why I decided to start this tax year, just to get used to it before I have to. APARI is one of the programs HMRCs names as being compatible, and I liked the website, so I started with a free trial. Phew! It was a big relief, and I am now a very satisfied subscriber. Everything is really easy, and I am sure that in the end it will even save me a lot of time (and ink ;-)) Most of all, I already had two questions, and they were answered the same day, both time. And I mean, they were really answered. Often, a support only sends you prepared text snippets that have little to do with what you actually asked - but not in this case. APARI is a great tool for MTD (Making Tax Digital), and they also achieved their goal of MT-E (Making Tax Easy). Thank you so much!

Lovely stuff, and very friendly and helpful people. Thank you so much!

If you have two autistic kids, a visit to a photographer is a nightmare. But with this service, I can try at home, jn a relaxed atmosphere, until I get the right photo. It was really easy to order, I had to pay less than I would have had to pay in a studio, and it really took the hassle out of getting passport photos. Thank you so much!

You can argue about the effectiveness of CBD, but at least with this company, you know that you will receive good quality products. And they do work, at least for me. Delivery was super fast, thank you so much! Will definitely order again

Lovely stuff, and super fast delivery. Thank you so much!

Finally, a backpack with enough pockets to keep me organized and able to find everything fast, without sacrificing elegance. High quality item, and super fast delivery. Thank you so much!

Who says silk pillowcases have to be boringly plain? I was searching for something colourful, and finally found it at Mayfairsilk. Delivery was super fast, and the cases are lovely, high quality and elegant. Exactly what I wanted! Thank you so much!

Lovely stuff, easy ordering, and always super fast delivery. Can't get enough of the fantastic smells, and their body butters and whipped soaps are now my favourite. Better than the products from the usual big brands.