Vinted COM Reviews 

At first I stayed away from vinted, but so many people were saying it was good, so I tried it. Bought some things and started selling some. Then you get a problem, and there is NOBODY, not a single person to get hold of. I have tried the 'bot' who couldn't help so said a person would join the chat, within 24hours. That was on friday. We are now on a Thursday after. I have carried on the chat, but still no one has been in touch. This isnt fair on my buyer, or me, as a seller. The whole ridiculous thing of waiting 25days, when the parcel has been returned to me, didnt get anywhere near my buyer. Who, has been so patient. All because of royal mail making some sort of mistake. Why isnt there anyone monitoring, why osnt it easy to get hold of anyone? This error should of been easy to sort out. And isnt that what vinted are paid for? The parcel insurance to cover both buyer and seller???? Customer service is none existent. All I wanted was a way to put it through again with an different parcel company. Not that any seem to be trustworthy anymore.

Don't bother. If anything goes wrong with your order customer service will keep responding with the same automated responses and refuse to investigate your case further. Will not be using this service moving forward.

The likely cause: Vinted’s verification (via MangoPay) appears to check NIFs against VIES, the EU VAT database. As a VAT-exempt sole trader under Article 53 of the Portuguese VAT Code, I have no active VAT number, so VIES will never return a match — even though my NIF is completely valid.

I’ve contacted support repeatedly over nearly a year, provided official proof of registration multiple times, and received the same templated response on at least three separate occasions, months apart. My case was recently closed with a message stating the “final decision” stands, with no explanation of what was actually reviewed.

This appears to be a known, unaddressed technical issue affecting Portuguese sole traders under this specific VAT regime — I’m far from the only seller who has reported it. I’ve now had to escalate through Portugal’s official consumer complaints platform (Livro de Reclamações) since normal support channels have gone in circles for months.

Customer Service is a joke, copy paste answers and never a problem is resolved. Shipping from Poland to countries like Sweden, Croatia, Romania and Finland takes up to a month. Items get lost or damaged and reimbursement is nearly impossible. As a seller I want to warn everyone, especially with high value items. Expect that Vinted in the best case scenario will hold your money for 30+ days and make a profit on it or worst case scenario steel it. Tracking to above mentioned countries is often unavailable once the package leaves Poland. Inquiries are useless with customer support.
Vinted lies about the courier services they use, that are supposedly integrated and/or available to buyers. In many countries they use subpar unreliable couriers.
Additionally they block without justification accounts for supposedly not abiding by their rules and regulations, remove offers and then after repeated interventions they unblock it renew the offer and apologize for the inconvenience. I've had this happen on nine occasions. For all the above mentioned situations I have proof with screenshots with the back and forth pointless and useless conversations with customer support.
Vinted user GoodRafi

Terrible experience both a buyer and a seller. I received an item that was not as described (condition and size) and had my ticket open for over a month with no input from vinted. The seller eventually gave up and refunded it themselves, after initially ignoring all my messages.

As a seller I have sold about 50 items over the past 9 months, to then wake up one morning with a permanent ban for “fraudulent activity”. Their AI flagged one of my items as potentially counterfeit even though it was not, I provided full receipts as well as clear images of every tag detail of the item but vinted are just absolutely useless, it’s now been 3 weeks and i’ve not even had a response from a genuine human. Avoid this platform as both a seller and buyer, they rip you off with protection fees but when you actually need their help you just get AI responses with less common sense than a 3 year old.

The absolute worst platform to buy or sell. I purchased a beaded silk dress and received 3 cheap sweatshirts instead. The issue happened when Vinted mislabeled the package when forwarding it to me, it's happened to me before. Vinted asked me to pull apart two labels that were on the package but there was no way to do so, they told me to put a wet towel on it, to use a hairdryer, I tried everything but it kept ripping the one underneath. I did everything, I sent them all the photos, after weeks of waiting they told me the shipping company denied the claim, I wouldn't be refunded, and closed out the case. This is really a sham company with the worst customer service I've ever seen. So many scams on this app and no protection whatsoever.

The worst online marketplace ever. Sellers are defenseless, buyers will accept any excuse, and you will be left with neither money nor product. A hotbed for scammers. A paradise for malicious reporters. They banned me for 5 days for selling for bulk commercial purposes because someone reported me. I had about 50 used low-value items, 30 of which were deleted. I don't think a human employee even looked at my page, only AI, and they banned me right away. I appealed, but I only got the usual automated response. It's been 5 days, and I still can't use my account. The customer service is below par, slow, can't understand text, and won't do anything. A piece of advice: if you use Vinted, never, ever pay for a demo or pre-order. Don't make this crappy company's pockets even bigger, they don't deserve it. It's a lie that you'll be more visible if you subscribe, because if you don't upload something every day, the algorithm won't show it anyway.

My personal account (happy_kiwi) was automatically banned for suspected commercial activity after I listed a small batch of personal handmade crochet items to clear out home storage. These were personal belongings—mostly gifts from a friend and personal purchases—not business inventory or commercial products.

I have clear photo evidence showing these items stored in my home, along with a full selling history that clearly reflects a standard personal closet clear-out (clothing, shoes, and everyday items).

Unfortunately, the in-app appeal feature is completely unavailable, and all official support email channels return delivery errors. I am posting here to request a support representative to reach out to me so I can submit my detailed appeal and photo evidence for a manual review. I am also fully willing to stop listing any handmade items going forward to ensure complete policy compliance.

BUYER BEWARE
Buyer Protection is meaningless when it is supposed to offer protection from scammer sellers and from those who refuse to keep their end of the deal.

Bought towels off Vinted that arrived in a completely different colour to advertised - Seller all sweetness and light assuring me I could get a refund if I return them. I used the Vinted integrated return label to return the towels and Vinted emailed me several days ago to say Seller received returned item as it was marked ‘delivered’ on their tracking.

Seller however, claiming they did not receive package and raised an issue to stop me getting a refund. Now they are asking me for proof of tracking which I don’t have. Complete scam - advertise an item send a similar one you can not sell. Wait for buyer to initiate return then stop refund by claiming you never received returned item and get compensation off Vinted. NO BUYER PROTECTION £20 down the drain.

Bought a mirror. Seller failed to send first time round so cancelled order and got a one star review and refund. Bought mirror again as seller subsequently contacted me after I cancelled order and said they had been in hospital - seller very slow to send it again only doing so on deadline. Mirror arrived broken. I tried to initiate refund but seller contested claim and demanded I return mirror at my expense if I want a refund (postage amounts to exactly a third of cost of mirror) - I now have 6 days to return mirror or my money gets released to seller according to Vinted.

How is that even fair? - the mirror was poorly packed for transit.

Tempted to let deadlines pass just to have the opportunity to give a really negative review of seller - they have been rude, borderline abusive after my claim despite not responding to any messages when they delayed dispatch or coming up with loads of sob stories about why they didn’t dispatch item on time in either transaction of me purchasing the same mirror twice.

Never again.

The worst customer experience I've ever had. Ehab from customer service (I've reported them) is completely useless. I was sent the incorrect item, sent all the proof they asked for, then they said they couldnt help and closed the case. Left with a dress that doesn't fit my left leg and out of pocket. Disgusting.

You can only sell items at an extremely low price,buyers always bargain and complain and they return items without a reason.Very slow delivery process,zero customer service

Absolutely no way of contacting anyone . I’m a new user - sold something on the app then when I tried to message it kept telling me there was a problem at their end / try later . I’ve spent hours trying to get help and now given up - deleted app but sorry for my buyer whoever you are .

I am absolutely livid at experience with Vinted. They gave me a permanent banned stating I was trying to sell a counterfeit coffee machine. I immediately provided evidence that the coffee machine was in fact, not a counterfeit item and was worth more than the £350 price tag we were asking. 7 days later and they have not reviewed the information I have provided and have essentially stopped communicating with me. During this time a buyer has cancelled an order because there was a mark on a coat that I sold and I was unable to ask the buyer to return the coat. So he has gotten a Rab coat for free that will look brand new with a quick wash. Terrible customer service. 7 days to look at a few photos and not done. Also do not understand how their AI believes a genuine coffee machine looked counterfeit. Oh and we sold the machine on Gumtree and got the £350 for it. Cause Yano, it’s a genuine coffee machine.

My account was blocked for no reason and I/ can’t reach anyone to unblock it! I have purchases saying they were delivered that were not and I can’t dispute because my acct is blocked!

One star because I cannot put zero. At the recommendation of a friend I got onto Vinted to sell some clothes. I purchased a few items also. Within a week they banned my account. It was just an old maxi skirt that I had. It was not namebrand. I probably bought it at Goodwill to begin with. There was nothing special about this skirt, but they banned my account so I appealed it. I sent them all the pictures they requested. I explained I did not have a proof of purchase because it’s a skirt I had forever after. I provided them with all the information and they contacted me and told me no they still think it’s a counterfeit item and I am permanently banned forever. The problem is they have AI running things instead of human brains and there was no reason for this. What a joke. I do not recommend. Please go somewhere else. We need to collectively cancel these people.

Having a terrible experience trying to get my money back off vinted after a seller scammed me. I ordered a digital camera and got sent a vial of blue liquid. It’s been over 2 weeks since I started a dispute and I have had no communication from vinted at all. The wait period is completely unreasonable. It’s not possible to speak to a human, and when I do try to query again I get the same automated message which is basically telling me I’m slowing down a stand still process by asking why I haven’t had my refund. I have had to contact my bank at this point to raise a dispute.

To be honest I gave this a minus if I could I was supposed to receive a parcel to North Wales when my parcel was sent to Scotland. I am asking for a refund. It refused to give me it as I’ve gotta wait for this parcel to go back to the seller. I don’t think this is Right as it’s their fault not mine. really poor customer service not helpful at all.

Avoid this platform if you expect buyer protection. I received a shirt that was clearly faded, stained, and incorrectly listed as “New with Tags.” The seller even admitted they had intentionally altered it, yet Vinted still hasn’t made a decision.

My money has been frozen for days while support keeps sending the same copy-and-paste responses: “We’re still working on it.” No explanation, no timeline, no resolution.

The evidence is obvious and could be verified in minutes by comparing the listing with the photos I submitted. Instead, buyers are left waiting indefinitely while sellers keep the money.

A buyer protection fee is meaningless if support refuses to make timely decisions. Very disappointing experience.

Banned my account using automated AI, didn’t respond even when sent the receipt for the item I was selling to prove it was genuine. Failed to respond to GDPR article 22 request ( pursuing this with the ICO) minded to go start a similar company with great CS as Vinted could spell customer service.

Very frustrating app at times,silly rules,no human to speak to,long,long wait for response.Shame really because it could be brilliant.Some things are understandable but restricted items with no justification whilst some sellers blatantly use to sell all brand new and reload exactly same item with no restrictions at all.Unfair to say the least.