Vinted NL logo
Visit website

Vinted NL Reviews 

6,054
•
TrustScore 3 out of 5

3.0

Online Marketplace
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 464 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very easy to use, appreciating the smooth process for buying and selling secondhand items. Many people mention that uploading articles, browsing through a wide variety of choices, and tracking shipments is fast and straightforward. Some reviewers were not happy with the customer support and automated moderation systems when sudden disputes arose. Some customers also noted issues with product authenticity, dealing with unresponsive assistance, and experiencing unexpected delivery complications. A few people mentioned that getting help from a real person during a problem takes a lot of effort.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product listings, noting that while some items arrive as advertised... See more

Customer service

Customers had negative experiences with customer service, consistently reporting that support is virtually... See more

User experience

People report ambiguous experiences with user experience, reflecting both praise and significant frustration.... See more

Delivery service

Customers consistently note negative experiences with delivery service, highlighting that parcels are... See more

Website

Clients share ambiguous opinions on website performance and usability. While many reviewers praise the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice site, except the 'automatic Judgebot', for 3 times on a row an (automatic) judgement about advertised items. After 3 times a correction by a 'human judgement about the íncorrect 'automatic judgem... See more

Rated 3 out of 5 stars

I'm learning as I go about buying and selling on Vinted. One thing that turns me off is picking up at the butchers shop that have horrible hours or a Travel agent who you can only pick up after noon... See more

Rated 3 out of 5 stars

Can find many items but often the garment is not the right size and I cannot return it

Rated 4 out of 5 stars

Selling and buying items went smoothly. The removal of one of my very first offers (a leather coat) with a supposedly "suspicious" brandname, was strange to me. I bought this coat years ago, mentioned... See more

Company details

  1. Online Marketplace
  2. Clothing Store
  3. Men's Clothing Store
  4. Used Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Vinted is een marktplaats met een enthousiaste community die van tweedehands de eerste keuze wil maken. Elke dag kopen en verkopen miljoenen van onze leden in heel Europa tweedehands artikelen. Verkoop zonder kosten en ontdek unieke artikelen van hoge kwaliteit – van mode en elektronica tot woondecoratie, huisdierbenodigdheden en nog veel meer.

Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(6,054)

1,774 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Truely terrible company with terrible…

Truely terrible company with terrible customer service. No protection for sellers or buyers, only care about themselves. Customer service and support is rigid and useless, might as well have a robot answer, which they do in most cases. Horrid

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent platform

Excellent platform! ⭐⭐⭐⭐⭐
I’m very happy with my experience. The platform is easy to use, everything works smoothly, and I’m really satisfied with the service. Highly recommended! I’ll definitely continue using it.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Nice app

This is such a good way to prolong the life of a garment. Love the initiative and execution.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Save the environment, earn money!

a great way to care about environment and also to earn a bit money for yourself, I truly love a second hand idea and supporting it and that’s what makes Vinted just beautiful opportunity to save the planet!

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Bad service after damages

The package i sold could not be delivered. After returning it to me half of the items were damaged. Vinted started an investigation but came to the conclusion that there was no reason that the damage was done by the transport. Despite packing everythiny wrapped in bubble plastic and paper to make sure would not shift in the box. It also takes a lot of effort to find the information to start an investigation and to speak to a real person instead of an chatbot

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

I was wrongfully banned from Vinted…

I was wrongfully banned from Vinted without given a reason. I am currently waiting on a response but I have a feeling they won’t get back with me. I lost 4 sales because of this. Don’t use Vinted. It’s a scam.

August 27, 2026
Unprompted review
Rated 4 out of 5 stars

Selling school supplies and kids'…

Selling school supplies and kids' educational items works well here because parents are always hunting for affordable options. Most items sell quickly when bundled together. However, Vinted’s subcategories are heavily built around clothing, making it a bit tedious to correctly tag and organize non-apparel school items like specialized stationery or calculators.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

The buyers guarantee isn’t worth much

The buyers guarantee isn’t worth much. You pay for it but no support from Vinted. Mainly bots.

The product I received was damaged in transit but the bots didn’t understand it If you don’t follow the exact script your claim gets refused.

August 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look