Depop Reviews 

I have done some buying and selling and it does take a while to get your money. Also, good luck if you have a problem! You can fill out a contact form and their AI will get back to you, maybe. That part is super frustrating. They are just like their head company Ebay—no real assistance available which is why I quit selling on Ebay too.

My experience with Depop started well. Creating an account was easy, and I had no issues buying or selling. Unfortunately, that changed completely when I had my first dispute.

I purchased a black Nike ski mask for an upcoming snow trip. Several days after my purchase, the seller finally contacted me and admitted they had run out of stock. They asked if I wanted a different item instead.

I declined and immediately requested a refund.

Instead of processing the refund, the seller later changed their story and claimed they had found the item after all. By that stage, I had already purchased the same item from Amazon because I needed it before my trip. I requested a refund again before the seller shipped anything.

The seller ignored my repeated refund requests and sent the item anyway.
The item eventually arrived after my snow trip had already finished, making it completely useless for the purpose I purchased it.

I escalated the matter to Depop, expecting them to review the message history. The messages clearly showed that I had requested a refund multiple times before the item was dispatched because the seller had originally admitted they couldn't supply the item I ordered.

Instead, Depop simply closed the dispute once the tracking showed the parcel was moving. They completely overlooked the reason for the dispute. The issue was never whether the item would eventually arrive. The issue was that the seller admitted they didn't have the item, then ignored multiple refund requests before dispatching it anyway.

To make matters worse, I left an honest one-star review describing exactly what had happened. The seller complained, and Depop removed my review. What concerns me most is that Depop admitted my review did not breach their Feedback Policy, yet they removed it anyway. If honest, factual reviews can be removed simply because a seller doesn't like them, it raises serious questions about the integrity of the platform's review system.

The most disappointing part of this experience wasn't the seller. It was Depop's customer support. Responses felt automated, the actual facts were overlooked, and there was little effort to investigate the timeline despite the evidence being available in the message history.

Based on my experience, the platform works fine until something goes wrong. When it does, don't expect customer support to properly assess the situation.

Ordered a shirt that had been shrunk however it was described as in perfect condition. Listed as large showed 10 pictures, one of the pictures had two pieces of measuring tape across the shirt. When I receive the shirt, it was smaller than a small. I asked to return but Depop said if I would’ve ignored everything on the ad except the two pieces of tape that was only on 1 picture I would’ve known that it was shrunk. As a buyer, that’s ridiculous. This is not a safe site to purchase items on.

I brought a pair of cleats for my son -used . He put them on did a couple of drills and they busted open. Tried to get help seller told me my son broke them! Tried to get customer service and still won't help...

I purchased a purse that showed little or no use in the photos. After a week Depop told me they'd remind the seller to ship my item. When it finally arrived the seller had packaged it so roughly and tightly, that the purse looked like a crumpled paper bag. Plus it was stained and damaged more than the photos on the website showed. The seller never responded to my message asking for help. so I opened a return case. but I had to arrange and pay for the return, provide proof and then track the package myself until the seller receives it. I'm now waiting for it go get back there, so I can hopefully get my money back. I would not buy from this site again, since they don't seem to have decent sellers and they don't support buyers.

Love the customer service with Depop. Easy and really quick. Solved my issues right off.

I'm Timea81 I'm seller in depop and I got some selling difficult and depop team was very supportive and helpful
I got solution for my problem great customer service

Review of seller: Maegan Andrykovitch

I’m really disappointed with my experience buying from this seller. I purchased an item from megcy_929, only to be refunded shortly afterward with no real explanation. A few days later, I noticed the exact same item relisted on their page—at a higher price.

It’s frustrating and feels dishonest. If a seller cancels a sale just to repost the item for more money, how is that fair to buyers? I trusted that my purchase was final, and instead I ended up wasting time and losing out on something I genuinely wanted.

I hope Depop takes situations like this seriously, because practices like this make the platform feel unreliable for buyers who are acting in good faith.

Response was in a timely manner. Instructions were clear. Received my reimbursement same day.

Buyers and seller beware. Check out the company’s reviews everywhere before you join. They told me to go ahead and refund a buyer for a package that was lost telling me that I would be covered by their seller protection, and when it came time, they pulled out some nonexistent rule that I would have to send proof of authentication in order to be covered as if that matters for a lost package. If someone received a package and then complained it wasn’t authentic that’s another problem, but this item was lost altogether using their shipping label and their payment methods. After checking out all the reviews online, I’m not the only one.

I purchased a pair of shoes on Depop. Upon receipt, the shoes looked fine. A few days later, I wore the shoes to church. After about 10 minutes of wear, the entire soles crumbled under my feet. I was almost walking on pavement. I immediately contacted the seller and of course I received no response. I contacted Depop and was refused a refund because the shoes looked fine upon receipt.
The shoes failed the first time I wore them, only a few days after they were delivered. Dry rot is not normal wear and tear that occurs after a single use—it’s a condition that develops over time. I provided photographs showing the damage because the shoes were not in wearable condition as represented.
Depop’s response suggests that sellers can list shoes with hidden deterioration and avoid responsibility simply because the defect isn’t discovered until the buyer wears them. That is not what I would expect from a marketplace that promotes buyer protection.

Depop deleted my account, retroactively opened a case, and refunded a buyer who returned a completely DIFFERENT item to me. Support ignored all my proof of return fraud, protected the scammer, and stole my money. Zero seller protection and horrible customer service!

every time i asked for help with depop it's been handled cleanly. i feel confident buying here.

I made a sale than the item was taken down saying it was fake which it’s not. I would never sell again on here

DO NOT...repeat Donot trust this site...I was never refunded my Return Shipping on item not as described...cheaper. is NOT always best

They have a promotion for free shipping on your first order.But they don't tell you that they will cancel your first order, or the buyer will cancel their first order.And you never actually get the first order shipped for free. I contacted support and they said there was nothing they could do to give me the promotion again or a promo code to get free shipping so yes, I was refunded for the order.I place that was canceled, but I never got my first shipping offer

They were helpful and very thorough. Stayed on top of getting things resolved while keeping me in the loop.

Customer service worked quickly to resolve my issue.

I was emailing with costumer service and they were doing nothing to help my issue. they offered to transfer me to a specialist agent and i said yes. they never replied to my email saying yes so i sent another one and they never replied to that either. i never got transferred or sent any email from depop support following that.

It's very easy to use Depop platform good system 👍