Ms. Boettcher

Lovely people with an extraordinary customer service. I bought a rather expensive item and had questions before I ordered. They were all answered promptly and very helpfully. They also helped quickly when the carrier delayed delivery. I would always put my full trust in this company again. Thank you so much!

Easy ordering, super fast delivery, and lovely bamboo sheets. Thank you so much!

I have many Bose products. Their sound is superb, but they are all plagued by technical problems. Connection, software updates... Look up LEDs blinking white and red, if you want an example. And if your product is older than a year, you are out of luck. The customer support simply leads you through the troubleshooting steps you already tried dozens of times, and then offers to sell you a refurbished replacement for a tiny bit cheaper than usual. For one year great sound and countless hours spent solving problems, their products are simply much too expensive.

Was being kept informed about the parcel all the time, and it was incredibly easy to collect it. Had never used In post before, but this will be my new go-to!

I had some bad experiences with some carriers of heavy items, so I was waiting with bated breath - but I am really happy with AIT. I was kept informed about the delivery all the time, they called and were on time, and instead of dumping the heavy package on my doorstep, they brought it to the room I needed it in. Thank you so much!

I am nearly always searching for alternatives to big brands. I want to pay for an item only, not for a name, and I think it's important to support small businesses.
When I needed a dry robe, I found Time & Tide, and I could not be happier with the whole experience.
I had a few questions - and they got back to me within minutes. On a weekend evening!
Their advice was spot on. I love my new robe! It fits perfectly, is practical and feels and looks great, has many pockets, several big enough for big modern mobiles, and, and, and...
I can only recommend them warmly. Thank you so much!

Fitshop has an extensive range of fitness items, they have great offers, and ordering is easy.
Only from then on, the experience goes downhill fast.
I ordered an exercise bike on a Friday morning. The website promised same day despatch with orders until 3 pm. The despatch email arrived on Monday evening. Well, not too bad, I thought. Only on Tuesday, I received an email from their courier telling me they had not yet collected the item.
The tracking status did not change since then, and it’s now Friday, one week later. So their promise of a delivery within 3-5 working days has also not been kept.
I contacted customer service. They apologised and promised to inquire about the status of my order. It’s a nice gesture but does not really help. I then told them to cancel the order, to which I have had no response so far.
Selling is not only about selling, it’s about delivering as well, and delivering reliably, within the time frame given. They completely failed in this. I know it’s not originally their fault, but their courier’s – but then, they chose this contractor. And the many negative reviews here mean they do know about this problem. Or at least they should – and switch to another provider.
This was my first and last order with Fitshop.

P.S. Customer support has now cancelled my order. My review still stands, but at least the support was reliable, so Fitshop deserves 3 stars, not 2.

Great prices and super fast delivery every time.

Their sheepskins are top quality, for a really reasonable price. And their customer service is truly excellent. Lucy goes several extra miles to help. Delivery was extremely fast, too. Am all around very happy, will certainly order again and can recommend not only using sheepskin for it's wonderful qualities and advantages, but getting it from Lucy as well. Thank you so much!

Great item for a much lower price than anywhere else, and super fast delivery. Very happy!

For several reasons, I need to listen to sleep music in the night - because of noise, and because it helps me sleep better. I always found earbuds uncomfortable, even the smallest, and so was looking for an alternative. I discovered the Snooze Band, bought it - and never looked back. The audio quality is unexpectedly good (I don't need this for a hi fi experience, after all), they are much more comfortable (and healthier) than earbuds, they really last all night, and they don't wake me up with 'the battery is empty' or something like that. Plus, they double as eye mask. I am a side sleeper and hot sleeper - I still barely feel them, and they don't make me feel hot (not even the first edition, let alone the Snooze Band 2). Ordering was easy, delivery super fast. Thank you so much!

When the company was looking for backers for their new product, I was among the first wave, paying immediately for my 'reward'. Only to learn now, months later, and months after the date the rewards were to have been shipped originally, that I could have achieved a similar discount and a faster delivery, had I simply waited until the product was on the market. Am still waiting for despatch, BTW, although I have now been promised it will happen 'within a couple of days'. Well, we'll see.
Anyway, not prioritising advance backers with a delivery, even, in essence, punishing them, compared to normal buyers is, in my eyes, a very questionable business method. I doubt whether they will be able to find as many backers again, should they need another product financed in advance. I, for one, won't back any of their campaigns ever again.

I have had some interesting insights from wearing my Whoop band for a year now, but all in all, I have started to hate it. It's like a constantly nagging parent, always finding fault with your sleep and your strain. There is no room for individual differences, like needing less sleep. If you are ill and have a fever, you can put this in your journal until you are blue in the face - the app nonetheless tells you to reduce your strain and try for calmer sleep. I wish...
The bands are not very high quality and essentially only last a few months if you wear them for exercise. They have nice colours, though, and are always delivered fast.
The app works pretty reliable, although problems occur regularly every couple of months.
All in all, it is much too expensive for something that doesn't really help me get better, only records what is, with run of the mill, general parameters that give no regard to me as an individual person.

I have to praise the support, though. After I cancelled my membership, after some confusion, they let me go immediately and refunded the money for the remaining months.

I am indeed love-struck with their smoothies and shakes - and awe-struck with their incredible customer service.
I would never get around to have two healthy smoothies per day if I had to create them from scratch, but they do all the hard work, and so everything is done in around a minute. It really couldn't be easier to add something healthy to one's diet. And it tastes superb, too.
They are also super nice and super reliable, and in case their courier isn't, which happened in my case, they bend over backwards to make everything right.
I love this company and their products!

My review in one word: wow!

Ordering was easy, delivery was extremely fast (next day, and on a Saturday to boot, although the website says it's several days!).

As for the product, the all year silk duvet, 4 tog and 9 tog - it's like sleeping under a cloud, warm, but not hot. I had a weighted blanket for years, but suspected more and more that it was hindering my sleep more than helping it. So I was shopping around for a silk duvet - as a woman of a certain age I need natural fibers. The duvets on Cuddledown were reasonably priced, plus there was a tempting promotion with a discount, so I took the plunge. And my sleep immediately improved!

Thank you so much!

Some things could be improved, yes, but that's true nearly everywhere. The gym has a pleasant atmosphere, they have good machines and some great trainers and classes. I really enjoy my visits there. Thank you so much!

Easy ordering, great products, and super fast delivery! Finally, a company for 'big women'! Their products are a must if you need a larger size. And, just as important, their packaging is sustainable!

Great products, easy ordering, and super fast delivery. Thank you so much!

One of their restaurants in Aberdeen makes fantastic pizzas. But you often have to wait an hour, or even longer, even outside the busy hours, and you need a microwave, because the stuff arrives barely lukewarm. Complaints are ignored. Every time I let myself be tempted by their tasty food, I regret it when I have to wait endlessly and then need to get it all hot again.

Online buying works a treat, the size guide is accurate. They have a great bonus system for loyal customers. Delivery is extremely fast, one or two days, and if you have questions, they react immediately and are extremely helpful. I had to send back one pair, which went without a hitch, and the money was refunded promptly. Well, and as for the shoes... Since I discovered the Five Fingers, I am reluctant to wear any other shoes, not even the best fitting, prettiest I own. It's a completely new feeling of freedom and mindfulness at the same time, getting you to walk naturally effortlessly. I always thought you could 'float' only when wearing shoes with thick, padded soles. How wrong I was! A big thank you to the great team!