Mayfairsilk Reviews 

10
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

Mayfairsilk is a British sleep, beauty and interiors brand creating beautifully designed essentials in pure Mulberry silk. Designed in London, our collection includes silk pillowcases, bed linen, sleep masks, hair accessories and gifts, all made to bring greater comfort, beauty and style to everyday routines. Our signature silk combines exceptional softness with a distinctive soft-touch matte finish, with 25 Momme Grade 6A Mulberry silk pillowcases and 22 Momme silk bedding crafted to exacting standards. From timeless colours to exclusive prints and elegant detailing, Mayfairsilk brings together the worlds of better sleep, beauty and interiors. We are based in the UK and deliver to customers around the world.


Contact info

4.2

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(10)

6 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mulberry silk another 😍 level

Love this place I've spent over 2 thousand pounds on bedding. Bought 2 colours champagne and charcoal.
Actually got £200 credit of them basically 10% back has a thankyou. Ground sheets flat sheets pillow cases duvet cover wonderful soft 💕 like sleeping on heavenly clouds lol. Highly recommended if you think Egyptian cotton sheets 500 thread is nice these mulberry silk Sheets go up another level. Look absolutely gorgeous you'll fall in love with them.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Best silk bedding out there

Fantastic company, the products are the best on the market having tried most of the silk bedding companies out there! I really notice the difference in quality especially when it comes to my curly hair. And the styles, colours, so beautiful! Highly recommend 💙

September 27, 2026
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

Thank you for such a lovely review! Having tried so many silk brands, it means a great deal that you notice the difference with Mayfairsilk, especially for your curly hair. We’re delighted you love the colours and designs too. Wishing you many more beautiful nights on silk. 💙

Rated 5 out of 5 stars

Better than the competition

This is the 3rd pillow case I've bought for myself and ealier in the year I bought one for my granddaughter. Over the years I've tried various makes which do not compare with the robustness of Mayfair silk
The only thing that could be improved is the depth of cuff,it needs to be deeper to hold the pillow in place. Washes well with minimal ironing required. The quality of the silk is excellent, feels substantial unlike cheaper thinner versions. Arrived quickly.

August 29, 2026
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

Thank you for continuing to choose Mayfairsilk, and for treating your granddaughter too. It’s lovely to hear how much you appreciate the substantial feel of our silk and how well it washes.

Your feedback about a deeper envelope closure is helpful. Keeping the pillow securely in place matters, and we’ll take this into account when reviewing our designs. Thank you for such a thoughtful review.

Rated 5 out of 5 stars

Absolutly Loving it

I love the Mayfair Silk products as they are of high quality and of great value for the price.
My search for quality product ends with Mayfair Silk. Very happy.

August 27, 2026
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

"My search for quality ends here” is a lovely compliment to receive. Thank you!
We’re delighted you’ve found the quality and value you were looking for in Mayfairsilk, and hope you enjoy your silk every day.

Rated 5 out of 5 stars

Absolutely loving my Mayfair Silk…

Absolutely loving my Mayfair Silk experience! The silk feels incredibly soft and luxurious, and it makes such a difference for sleeping. So comfortable, smooth, and gentle I wake up feeling great. Definitely one of my favourite things lately!

August 10, 2026
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

Thank you for this lovely review! Knowing your silk has become one of your favourite things is a joy to hear. That moment of settling into a soft, smooth pillow is what we love too. We’re so pleased it’s bringing comfort to your nights and a lovely start to your mornings.

Rated 3 out of 5 stars

Good product, if it arrives

They told me the day after my pillowcase was supposed to be delivered, that they didn't have that colour in their warehouse (it should have said out of stock on their website in that case). The only reason they get 3 stars is because I picked another colour and received it the next day, which was good quality. Unfortunately the box and gift card arrived crushed and the message in the gift card was spelt wrong, I emailed a complaint as they are responsible for contacting DPD regarding their failure to deliver properly, but they have ignored me.

March 4, 2026
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

Thank you for your valued feedback. We’re pleased to hear the pillowcase was undamaged and well received, but we’re sorry the experience around it didn't meet our usual service standards.

Our customer service team passed the photographs to our warehouse for feedback to DPD as the rough handling of the carton was not acceptable for DPDs delivery standards. However i can see that we failed to follow up with you. That is on us and we apologise for leaving your complaint unanswered.

As a small gesture of apology, we’ve sent you an eGift card. We hope you’ll give us another opportunity to provide the experience you should have had first time round.

Rated 5 out of 5 stars

Most Luxurious Bedding I have ever Slept in!!

I had ordered the silk duvets cover, pillow cases and bottom fitted sheet a while ago. Beautifully packed and wrapped. A few days ago I ordered 2 more pillow cases and another deep fitted bottom sheet. There was an issue with the bottom sheet but they kept me updated the whole time with a phone call and a personal email (thank you CHLOE). There customer service has been lovely. All one needs is great communication and Chloe has been that!!

October 30, 2025
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

Thank you for coming back to add to your silk collection! It’s wonderful to hear how much you’re enjoying your silk bed linen.

We’re sorry about the stock issue with your fitted sheet, but delighted Chloe kept you updated and looked after you so well. Thank you for your lovely words about her. We’ll be sure to pass them on; she’ll be chuffed.

Rated 1 out of 5 stars

False advertising!

I placed an order at 13:45 on Thursday 4th September with the understanding that if I placed my order before 2pm, my order would be delivered on the next working day. Therefore, I expected my order to be delivered on Friday.

I telephoned customer services on Friday, as I hadn't had an email saying that my order had been dispatched. They were most unhelpful, and couldn't tell me if my order had been dispatched or not. I was put on hold, then told that someone would call me back.
I received no follow up phone call.
I phoned today, Saturday 6th September but customer services are closed.

I still haven't received my order; it is now two days since I placed the order which was guaranteed to be delivered the next working day on Friday!

I specifically ordered from this company because they specify guaranteed next day delivery. I ordered more items in order to get free next day tracked delivery.
This company are falsely advertising next day delivery when they are unable to fulfill what is specified on their website! Customer service has been appalling! Avoid at all costs!

September 6, 2025
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

Hello Helen, we’re sorry your order did not arrive in time for the weekend, particularly as you needed it before Monday morning.

Our website’s next-working-day delivery service applies to eligible UK mainland postcodes. Deliveries to the Scottish Highlands take a little longer, which affected your order.

Although our telephone service was closed over the weekend, we were in email contact with you on 6, 7 and 8 September, trying to establish whether the parcel could reach you before Monday morning. Unfortunately, we could not meet that deadline, and we refunded your order on 8 September.

We appreciate how disappointing this was. We wanted you to enjoy your Mayfairsilk order when you needed it, and were sorry we could not make that happen.

We hope you’ll give us another opportunity to welcome you to Mayfairsilk. Allowing a few extra days for delivery from our warehouse in southern England to the Scottish Highlands would help ensure your order arrives in time for you to enjoy it - we’re sure you will love it.

Rated 5 out of 5 stars

I was right to look at all the others…

I was right to look at all the others and chose this one. I ordered 4 from different companies and this, by far, was the stand alone product I kept. It's totally luxurious, with a deep, strong but sensual feel. My hair and face have never felt better and this is the now the pillow case I travel with to put over any other pillow. The piping finished the look as far as I'm concerned and the service has been exemplary. Delivered promptly and beautifully presented. I wouldn't hesitate to recommend as Mayfair Silk delivers on their promise and product. Don't bother wasting your time looking, buying and returning the competition, THIS is the one you want.

July 17, 2025
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

Thank you for such a wonderful review. To be the pillowcase you kept after trying four brands, and the one you now take on your travels, is a compliment we treasure.

We’re delighted you love the substantial feel of the silk and the piping detail, and that you’ve noticed such a difference for your hair and skin. It’s lovely to know the service and presentation matched your enjoyment of the pillowcase. Thank you for recommending us so warmly. Enjoy.

Rated 5 out of 5 stars

Lovely stuff, super fast delivery

Who says silk pillowcases have to be boringly plain? I was searching for something colourful, and finally found it at Mayfairsilk. Delivery was super fast, and the cases are lovely, high quality and elegant. Exactly what I wanted! Thank you so much!

November 29, 2024
Unprompted review
Mayfairsilk logo

Reply from Mayfairsilk

We couldn’t agree more: silk deserves a little colour! Thank you for this lovely review. Our prints and colours are such a joyful part of designing the collection, so it’s wonderful to hear you found exactly what you were looking for. We’re delighted your pillowcases arrived so quickly, too.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look