Dore & Rose Reviews 

10,354
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,868 reviews, reviewers overwhelmingly had a truly great experience with this amazing company. Customers frequently praise the exceptional quality of the fabrics, noting that items like sleep masks and cozy pajamas feel wonderfully soft, comfortable, and durable. Many people also highlight the incredibly helpful and responsive customer support team, which quickly resolves issues and ensures a pleasant shopping journey for everyone. Some reviewers were not happy with extended delivery delays, missing tracking updates, and unusually prolonged shipping times across borders. A few other people also felt that certain products arrived with an unpleasant chemical smell or minor manufacturing flaws that required attention.

What people talk about most

Product

People report positive experiences with product, noting that items like pajamas, pillowcases, and sleep masks... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items feel light, pleasant,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Customer service

Customers report positive experiences with customer service, highlighting fast and helpful communication.... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My pajama set has been through several washes and still feels soft. The fit is relaxed, the fabric doesn’t cling and nothing feels irritating around the seams. Definitely one of those purchases I use... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the packaging!! The box, tissue paper, sticker and business card. The quality of fabric is amazing! Super soft and holds its shape (even after sleeping) The colors choices are great... See more

Company replied

Rated 5 out of 5 stars

My hair is thick and gets tangled easily, especially underneath near the back of my neck. Wearing the bonnet has helped reduce that rough, knotted feeling in the morning. I still style it as usual, bu... See more

Company replied

Rated 5 out of 5 stars

What I like most is that none of the items feel precious or difficult to maintain. I wanted things I could actually use every night, wash normally and put back into rotation. So far they’ve held up re... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(10,354)

4,049 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent silk mask

Excellent silk mask, it has really improved my sleep and it doesn’t leave any face creases or ruins my hair. Would definitely recommend! Prompt delivery as well!

August 2, 2026
Rated 5 out of 5 stars

I wasn’t looking for anything fancy

I wasn’t looking for anything fancy, just something that would make sleeping a little more comfortable. The pillowcase did exactly that. It feels smooth against my skin and makes my bed feel a bit more luxurious without being fussy.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve never really been someone with a…

I’ve never really been someone with a proper bedtime routine, but these little additions have made it feel easier to slow down at night. I put on the sleepwear, tie my hair away and use the mask once I’m in bed. It sounds simple, but having those small habits has made evenings feel less rushed. Everything is comfortable enough that I’ve actually kept using it instead of getting bored after a few days.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

such a useful travel essential

The mask has become part of my travel bag. Hotel rooms always seem to have one random blinking light somewhere, and this saves me from trying to cover everything with towels. It folds up small and feels very soft.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I’m impressed by how well the bonnet…

I’m impressed by how well the bonnet holds my hair without flattening everything. My waves still need touching up the next day, but they keep their shape much better. It also hasn’t slipped off during the night so far.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

made holiday mornings easier

I bought the bonnet before going away because I didn’t want to spend ages fixing my hair each morning on the trip. It packed easily and made getting ready much quicker.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

The return process is insane

The return process is insane. I ordered before and liked the pyjamas so ordered again but part of the order was not to my liking so I looked how to return. I had to email back and forth three times before even receiving the link where I could start my return. Then they try to scare you multiple times that if you dont return products in the exact same packaging as you received it otherwise they wont refund you. Then you get to the last step which is choosing between two shipping methods: one being 14 USD and the other 100 (!) USD. There is no address to be found online so you cannot ship it back yourself.
It is mentioned online that this company is based in Amsterdam and all of the above is not in line with the law in NL.

When in doubt I wouldnt order here because you wont get your money back

September 5, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Esther, we’re really sorry to hear that the return process left you feeling frustrated and disappointed, especially as you’d previously enjoyed our pajamas and decided to order from us again. We completely understand why having to go back and forth by email and then seeing the different return shipping options would be frustrating. Please contact us at hey@doreandrose.com so we can look into your specific experience and help clarify everything for you. Warmly, Annie

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