The blouse I purchased (raglan sleeves with fitted wrists and waist) was absolutely gorgeous. Unfortunately, the fitted waist was a bit too tight, even in size medium, which is my usual size in Lily... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am trying to buy more quality and less quantity. LilySilk has a well deserved reputation for affordable quality. So happy I finally tried them. I purchased a beautiful white silk blouse with pear... See more
Super high quality site and merchandise. Ordered at least 20 items here returned 2. Returns are seamless- an upscale experience all around. Sales are superb if you catch them right. Feels and looks ex... See more
Honest, Expedient, Intelligent and fluent in English. I’ve called the customer service number a few times with different questions and if they’re not able to answer immediately, they always get back t... See more
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Company details
- Women's Clothing Store
- also in
- Activewear Store
- Bedding Store
- Clothing Store
- Silk Store
- Work Clothes Store
About LilySilk
Written by the company
We are LILYSILK, one of the world's leading silk brands providing natural premium materials for every day & evermore. We aim to inspire people to live better lives and more sustainable lifestyles.
Our care for one another and the planet is what drives us.
LILYSILK Client Care
Written by the company
- Live Chat, Available 24/7
- Connect with our Client Care Team anytime for product advice, sizing support, order assistance, and more.
Fast and Free Shipping Over $69
Free Deliveries - around 2-4 Business Days to the US after it ships out.
There are no shipping costs, and generally, you'll receive your package within 4 to 6 business days of making your online purchase.
Contact info
556 N Diamond Bar Ste 100C, 91765, DIAMOND BAR, United States
- +1 866 655 1888
- care@help.lilysilk.com
- lilysilk.com
BLACK FRIDAY EVENT - UP TO 70% OFF
4.4
Excellent
24K reviews
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Very positive experience
I am quite happy with my shopping at LilySilk. The products are very nice and good quality. The customer service is great, they answer fast and are very helpful. I will shop with them again, everything was perfect!👌🫶
November 5, 2026
These silk pillowcases are fantastic
These silk pillowcases are fantastic. They are high quality fabric and look beautiful. They would make a wonderful gift.
November 2, 2026
Excellent quality
November 5, 2026
I am very happy with the quality of the…
I am very happy with the quality of the blouse and fast delivery. Highly recommended beautiful
November 5, 2026
I have an amazing high professional…
I have an amazing high professional service experience, thank you Lilysilk!
I’ll always will be your loyal customer.
Keep up the great work!
November 5, 2026
It is always a pleasure to shop with…
It is always a pleasure to shop with LilySilk. The quality is excellent, and the customer service is outstanding. 😊
November 5, 2026
Excellent craftsmanship
The shipping was quick. The items I got were great craftsmanship and the quality is excellent. Was really happy with my purchase and will definitely purchase more items.
November 3, 2026
Good quality and good customer service
LilySilks makes great quality products and has a product choice as well. The customer service (her name is CAROLINE) was also very friendly and issues were solved quikly.
November 5, 2026
Unprompted review
I never thought a single click could…
I never thought a single click could transform my entire wardrobe but this silk destination proved me wrong. The moment I landed on the site I was greeted by luxurious textures and bold colors that screamed sophistication. I placed an order for a classic slip dress and the confirmation arrived within minutes. Packaging was flawless and the fabric felt like pure indulgence against my skin. Customer support answered my sizing query with genuine enthusiasm and speed. Every detail from stitching to drape radiates excellence. If you crave timeless elegance without compromise this is your ultimate style sanctuary. Treat yourself to something extraordinary and let your confidence soar.
June 6, 2026
Unprompted review
First time purchased from Lilysilk
First time purchased from Lilysilk definitely will not be the last time. The material is supreme quality, worth every penny.
The customer service is amazing Camille & Lydia Thank you so much for your help. The size is a lot bigger than the Europe size so I need to exchange the smaller size. Otherwise it was a great shopping experience.
Thank you so much.
October 23, 2026
Unprompted review
Polite and welcoming comunication
Polite and welcoming comunication, thank you. Fast shipping
November 4, 2026
Good quality and service
November 1, 2026
Order problem
Somehow when I clicked XS the computer put in XL. I contacted the company because I couldn't find the item anymore. They said it could have been several issues but they did still have the item in an XS and I am in the process of exchanging the XL for the XS.
They sent me a form to send the item back to them.
October 27, 2026
Caroline was very helpful in my return…
Caroline was very helpful in my return process.
November 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Photo and description are not accurate
Photo and description are not accurate, lovely top, horribly see through. Return request submitted, however, Still waiting for Return "approval" shipping label.
November 2, 2026
Reply from LilySilk
Dear customer,
Thank you for sharing your feedback. We're truly sorry that the actual appearance and sheerness of the fabric did not meet your expectations or match what you understood from the product photos and description.
We also apologize for the delay in reviewing your return request and providing the return instructions. We understand how frustrating it is to be left waiting for approval when you're simply trying to return an item that didn't work out for you.
One of our customer service representatives will reach out to you by email to better understand the issue and work toward a suitable resolution.
If there is anything else we can assist with, please don’t hesitate to contact us at care@help.lilysilk.com. We truly value your feedback and appreciate the opportunity to improve.
Best regards,
LILYSILK Client Care
A large selection and great quality!
There is a large selection of clothes. The items are definitely well made. I have had two robes and two nightgowns for over 3 years and they still look new. I like shopping on the site and check out is a breeze.
November 2, 2026
Arrived within a few days
Arrived within a few days. Bought for my daughter, it fits and she loves it.
November 4, 2026
Reply from LilySilk
Dear Customer,
Thank you for bringing this to our attention. We’re sorry to hear that you haven’t received your order yet.
One of our customer service representatives will reach out to you by email to better understand the issue and work toward a suitable resolution.
If you’d like to discuss this with us directly, please don’t hesitate to contact us at care@help.lilysilk.com. We truly value your feedback and appreciate the opportunity to improve.
Best regards,
LILYSILK Client Care
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