David Halsey

Shocking company to dealer and won't take ownership for problems. Richmond MG supplied me with my MG HS via a lease broker. Vehicle arrived with scratches on the plastic body trim, they sent a company to polish out the scratches which can't be done.

The vehicle is missing specification which are exclusive to the MG HS Trophy. They are claiming the did the pre delivery inspection and they where there. Some how have disappeared between the so called inspection and delivery. They won't deal with the issues and keep claiming it is warranty issue and I have book it in to a local dealer to deal with. This dealership supplied the vehicle and spec issues are warranty, they are dealership on doing the checks correctly and not taking ownership for the problems. I have offered to drop the car to them to sort the problems out whilst I was in the area this week, they refused to accept this and have said its not their problem.

I would avoid dealing with this company, once they have your money they don't care about you or resolving problems.

Update: based in the response they have given. This all I am getting and they don't contact you have to chase them.

In regards to my complaint, there own complaints procedure states they contact me with 48hours in writing who is dealing with my complaint and reference, nothing has been received.

The issues with dealer, the dealer has shrugged there shoulders of the issue. They delivered a car that doesn't have the spec it should have and it is my responsibility and time to take it to my local dealer to sort it out. As mentioned no ownership has been taken to sort the problems out. Miss selling and poor communication.

From start to finish and ongoing I have experienced continuous issues with Nationwide vehicle contracts.

Lack of communication during the leasing process and ordering the vehicle, rude staff and wrong vehicle ordered to which they blamed me.


Car was finally delivered after I had chase to find out what was going on, only to be delivered with damage and not the spec including out of date software.

Having made a complaint about the service, they failed in their own complaints procedure. No communication, no response back acknowledging the complaint or advising who is handling the complaint. 18 days and no response to the complaint.

The issues with the car keeping being told it is the dealership handling it, only to be told I have to sort out the issues with spec and software with a local dealership. Again more of my own time taken up trying to deal with the repeated issues.

This company don't take ownership for problems and try to resolve them, there is zero customer service and it seems to be everyone else's fault rather than theirs. I took the lease out through Nationwide and I don't have any relationship with the dealer.

I have to repeated chase this company to get answers, once they take your money and get their commission (for doing nothing) you are brushed aside.

I would recommend to anyone not deal this company.

The process was good once the car was sold. The negative I have about the process. When you upload the car ready for the auction it gives you a guide price to set as a reserve, you then get an email from saying that you need to go a lot lower on the price than originally suggested.

Still not got my delivery, post office claim no one as home. Reached out to boots but not had a response.

Lockers sizes don't match the sizes advertised on their website. Be aware if you take a big box.

16th July update: made a complaint in the 19th June and get a letter stating they would be in contact in 15working days. 20 workings day later still no response. When you speak to customer services they keep saying a letter has been sent I have wait 8 weeks. The haven't responded to secure messages I have sent. This really does show what a poor service this banks offers and no customer care.

Where do you start there is security then there is Cynergy security. Is absolute impossible to deal with them.

I opened another ISA with another bank, they requested the transfer. You then have to stage message them to tellt he you requested the transfer. Took the money from my account for 10 days and do not transfer it. Second transfer request issued and they use the old reference and won't transfer the money. ISA transfer should take 15 days under HMRC rules. 40 days later is not completed.

Raise a complaint about I have been treated to be told I have to wait a response. Escalated the issue of the ISA on being transferred and told to wait 5 days for a response. Send them messages and be told you get a response in 3 days and they don't bother responding. When they do send messages it is standard response and confusing.

The staff on the phone are unhelpful and just say we need to raise and issue, you have wait 5 days for a response.


So far they have breached HMRC guidelines, they holding my phone and not releasing it. Modern day thieves.

Worst people to do deal with, done ISA transfer my previous bank have sent the money. Trading 212 day they haven't got. They just keep giving me standard responses and looking at the evidence I have provided. Made a complaint and they are treating as enquiry. On working day 9 now and still nothing, and keeping give the excuses it can take 15 days under HMRC guidelines. You have my money and apply it to my ISA.

I have given 2 stars as I still havent recieved my payment. The claims on their website they make payments same day are false, this is pure false advertising.

Sent my phone special delivery, received 9.50am on Friday. Not done anything with it, saturday 12.22 get notified they have recieved it. Still no payment and I am now on day 3.

This company is one of the worst companies for customer service. You return goods with their return process using their returns carrier. After 14 days you have to chase them for a refund, 10 days after sending an email they respond. No apologies in their responses.

This is the 2nd time I have had experience such poor customer services from them.

Ordered regularly from Dash as they have some get flavours. My recent delivery FedEx decided not to read the delivery instructions and leave in safe place. The delivery went missing and FedEx can't find it. Contact Dash and within a couple of hours I got a response to say they had resent my order. 2 days later the new delivery arrives. Can't fault the speed of response and the customer service.

Placed an order 2 weeks ago with free delivery within 2-5 days. The fence panels still have not arrived. I have not had any communication from the company, I had call last week to find out what is happening with my order. I was advised they were manufacturing the panels and my order would be ready Tuesday. Absolutely poor service and communication from Sure-green, I bought from this company to support a local business.

I have bought pick a mix from sweetzy for quite while, and they are my go to company. I was quite disappointed with my order this time with the quality, there was items missing that I had ordered and the sweet quality was quite poor. I do hope this is a one off and the company isn't going down hill, that will be for them to prove otherwise.

Poor communication, had to chase for delivery as it had not arrived.

I would have given the company a better star rating if they actually honour their guarantee promises. When the boxers elastic starts fray and break at the seam where it has been stitched, they claim this not a manufacturer fault. I have got 6 pairs and this is happening to 1 pair, their customer service is not very good. Extremely disappointing service from the company and bad experience with lack of correspondence. They offer guarantee not worth the paper it is written on.

Fantastic products and great service provide by smart seal. This was the second purchase I have had from them and it arrived promptly within 2 days. Used the the cleaner today and it has done an amazing job.

Bought an item 3rd jan, 2 months later still waiting the goods. The seller keeps making excuses about them refunding me and the further excuses regarding sending a replacement. The seller only responds to messages in the middle of the night. Contact onbuy customers service 25th February via their chat and spoke to Farham, who sent a message to seller to respond in 3 days. 3 days later no response. Contact customers services again and get patronising responses Arlene. Keep being told I will have to wait for a response.

Onbuy clearly says they "We created a fairer, more transparent marketplace that puts its buyers and sellers first." No they don't, they don't support buyers at all.

This the worst company I have dealt with, happy to take money but supply goods or support to the buyer.

Over a week to find a lock free to use, the service is good and efficient when you can actually find a locker to use.

Update: was supposed to be delivered in the 20th and had not arrived so I changed the date to try and get it delivered which failed. The retailer requested for the for goods to be returned in 27th October but said they would not give a refund until they receive the goods, even though Amazon was telling them to refund me. It has only been refunded when Amazon stepped and issued the refund.

Worst experience from any retailer, order never arrived and clear by tracking was lost. The company refused to issue a refund until they have goods back. They asked the carrier to return the goods, they receive them they would give the money back.

This company needs learn the distant selling regulations and customer service skills.

Worst company to deal with.

After 3 attempts to go away on holiday to Elba Sara since COVID, we could believe until we actually got there. The holiday was an opportunity to rest and celebrate my wifes birthday, and the hotel did not disappoint.

The Elba Sara hotel was everything we expected and the staff went one step further to make you feel welcome.

There are a couple of areas that they need improving, swimming pool needs some maintenance. But been a 12 month a year resort I understand this difficult. The air conditioning in the room needs attention as it is not good enough.

Overall the service provided by the hotel and Jet2 was fantastic.

**Update**
The company has tried to tell me that state on their website they can substitute products if they wish. Have searched the website and terms and conditions, this is not the case. It would have been nice to be contacted to advise me that the product was out of stock and did I want to switch something else, this they failed to do and substituted it for poor quality products. At the end of day I purchased a brand range range of sweets and this not what I got. The owner of the business has also sent quite rude emails regarding posting their truth review. Trust pilot I am more than happy to send evidence to back up my review as truth.

Poor customer service and communication. Having placed the order no communication on shipping the order. When it arrives they have substituted items that are brand on there website as haribo with poor quality goods. They have not responded to my email even though they state 48 hours to respond. Goods are shipped within the timescales advertised.

If I don't hear from them I will be reporting them to trading standards.

Avoid this company

The company has tried to tell me that state on their website they can substitute products if they wish. Have searched the website and terms and conditions, this is not the case. It would have been nice to be contacted to advise me that the product was out of stock and did I want to switch something else, this they failed to do and substituted it for poor quality products. At the end of day I purchased a brand range range of sweets and this not what I got.