No care to protect seller.
Bought an item 3rd jan, 2 months later still waiting the goods. The seller keeps making excuses about them refunding me and the further excuses regarding sending a replacement. The seller only responds to messages in the middle of the night. Contact onbuy customers service 25th February via their chat and spoke to Farham, who sent a message to seller to respond in 3 days. 3 days later no response. Contact customers services again and get patronising responses Arlene. Keep being told I will have to wait for a response.
Onbuy clearly says they "We created a fairer, more transparent marketplace that puts its buyers and sellers first." No they don't, they don't support buyers at all.
This the worst company I have dealt with, happy to take money but supply goods or support to the buyer.
Reply from OnBuy.com
Hey David,
Thank you for your review of OnBuy.
We’re really sorry to hear you've had a less-than-positive experience.
OnBuy is an online marketplace that connects you with thousands of sellers, rather than selling our own products, and you buy directly from our sellers.
We’ve looked into this and we can see that our Customer Care team has been in touch with you, under reference #608306.
Unfortunately, due to the circumstances, we're unable to assist further in resolving this issue for you.
Should you have any further queries, please don't hesitate to reach out to our Customer Care team.
Best regards, OnBuy.