Richmond Motor Group Reviews 

When i came to view the car the sales men where very open honest and helpful. Not pushing for a sale and gave me time to test drive on different roads and waited for me to finalise my finances and compare prices for a trade in or if I was better selling my old car somewhere else. I ended up trading as it was a competitive price and i had travels down from london to view the car

Marius is very good .the service he gave us was absolutely fantastic

No pressure car buying. Elliot, Baz and reception were very helpful.
Picked up my Approved used Tucson, a couple of little issues easily resolved before taking delivery. Thank you.

Keng was efficient and friendly.
It was a little frustrating that there was a delay whilst my new car was valeted, but that was notnl Keng's fault.

Bought new car from Harry Khan, very friendly and efficient, couldn't do enough

Geoff was excellent whilst looking at a MG SUV Yesterday and helping with the purchase of it/arranging collection! Really happy with the transparency of the service and advice provided!

Geoff was fantastic helped us with a smooth transaction. Would recommend this dealership.

Geoff was a pleasure to deal with , very personal & knowledgeable about the car , made the whole process seamless & enjoyable

*Pretext below that we had already contacted the warrenty company by phone and knew what the warrwnty end date was.*

Phone Skoda portsmouth about 2 faults.
1, wiper randomly going off on their own.
2. Car asking to accept an update, that we do, but doesnt sussucessfully update. So keeps coming back for weeks.

Customer services say they cant get the car in until after warrenty ends. (Convenient). Despite it being nearly 2 weeks away.

So went in to have a go in person. Apparently the customer service ladies say its 'Policy' that a fault has to be confirmed by the dealer before the warrenty end date, and doesnt matter when said fault is reported. (Convenient again). So i kicked up a fuss and they managed to 'squeeze it in' on the last day.

Dropped car off with added problem that 2nd key didnt work depite having changed battery at home.

1st thing through was a 'health check' that we didnt ask for. The car had an MOT the previous week with no advisories. Waste if overyones time.

Then a call so say couldnt find the fault. Sent a vidoe to confirm but that was it. They didnt fix the update.
Said car was out of warrenty (FFS!) But if we paid fir an extended warrenty theyd have another look (convenient).

Told them where to go. Picked up car and a bill for 2 key batteries! Jeeze only wanted 1 fixed. Good lord.

So left with same faults. Complete waste of time and utterly appalling servce. Wont ever go back there. Rude staff. No idea what customer service is. Lost a customer thus time. Avoid!

Jag provided excellent service.....thank you

We bought our car from Zander Knox, and the whole experience was fantastic. He was incredibly helpful from start to finish, guiding us through everything and making the entire process smooth and stress-free. We never felt pressured at any point, and he took the time to answer all our questions. We couldn’t be happier with the service and would highly recommend him to anyone looking for a hassle-free car-buying experience.

Had a really great experience at MG Guildford. I went in to service my MG ZS and I had been toying with the idea of an electric car for a while so whilst I was waiting I walked up to Marius and asked him what they could do for me. Cue an hour later and he got me a cracking deal on a new MGS5 and I got the new car within 10 days! He was very knowledgeable, friendly and didn’t make me feel under pressure to make a decision. Highly recommend this particular MG branch as both times I have bought from there they’ve given me great customer service.

very professional i received a good deal and was happy with the service.

Visited the sales today and although i didn't purchase a vehicle the sales person Jag Singh was very, knowledgeable, helpful, honest and not at all pushy.

5 stars from Zander Knox at Hyundai Portsmouth

Excellent service from start to finish.

Shocking company to dealer and won't take ownership for problems. Richmond MG supplied me with my MG HS via a lease broker. Vehicle arrived with scratches on the plastic body trim, they sent a company to polish out the scratches which can't be done.

The vehicle is missing specification which are exclusive to the MG HS Trophy. They are claiming the did the pre delivery inspection and they where there. Some how have disappeared between the so called inspection and delivery. They won't deal with the issues and keep claiming it is warranty issue and I have book it in to a local dealer to deal with. This dealership supplied the vehicle and spec issues are warranty, they are dealership on doing the checks correctly and not taking ownership for the problems. I have offered to drop the car to them to sort the problems out whilst I was in the area this week, they refused to accept this and have said its not their problem.

I would avoid dealing with this company, once they have your money they don't care about you or resolving problems.

Jag Singh was really helpful, no pressure, everything explained well

Friendly and positive experience as has always been over the years - thank you

Friendly and polite and attentive

Richmond Hyundai arranged for our purchase of a new car efficiently and swiftly and their approach was really helpful and considerate.