Had to wait a short while to be seen to when I arrived, but to be fair I was late for my appointment and I was greeted and offered a seat and a coffee while I waited. Had booked a test drive in a car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Written by the company
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once I discovered Carsa, nobody else was getting a look in. They will move a car from any of their branches to your nearest for a modest reservation fee. They are honest, transparent, and approachable. They do not do pressure selling. Jacob and Eric at Mountsorrel, deserve a special mention for their relaxed yet professional approach. Considering this is the most I have spent on a car by a considerable margin this has proved to be a pain free, almost enjoyable experience.
Excellent service from Omaan. Helped me a lot. Got the deal done quick
I bought my car from Carsa Towcester about a month ago and honestly, it was the best decision ever!
From start to finish, the whole experience was so easy and stress-free. A massive thank you to Jordan, who was absolutely brilliant throughout the whole process. He was so helpful, friendly and explained everything really clearly to me, making sure I understood everything and never once making me feel pressured.
The only small thing I would mention is that I did have to replace one of the tyres shortly after purchasing the car, as the tread depth was low. This wasn’t something that had been mentioned to me during the process, so it was an unexpected expense. That being said, it was only a small issue and it hasn’t taken away from what was otherwise a really positive experience.
I’m absolutely loving my new car and couldn’t be happier with it! I’d definitely recommend Carsa Towcester to anyone looking for their next car, and especially Jordan for making the whole experience so positive!
The whole experience was enjoyable/straightforward. The £39 booking fee for a test drive is a great tool making choosing a car much easier. In addition to keeping you with one car supplier, instead of going on the tour of car suppliers, garages.
Kind regards Brent Robson
Staff were extremely pleasant, particularly Pav, who was very patient.
Keeping to planned meeting times would help the experience.
Joven was very helpful, the process was straight forward and all explained to me, excellent service
Carsa Durham provided an easy, stress-free buying experience. After my car purchase, any questions I've had, have been answered quickly via Watsapp or phone call.
Steve helped us out and was absolutely amazing the paperwork took us longer then expected not due to him but he went back and forth to get it sorted out for us and this was all with a cast on his foot up and not once did he seem like we had put him out of his way. Once all the paperwork was sorted we then realised the car we came with the battery died and I asked for his help he immediately went to get a jump start and got it started for us. An absolutely amazing chap and amazing customer service. We love the car as well. Thanks Carsa definitely be back.
Had a bit of a wait however all good in the end
Eric was very helpful with explaining everything regarding buying a new car and part exchanging my mums old car. Very happy with his customer service thanks again to Eric at Carsa Mountsorrel.
I had a brilliant experience with Carsa, and I especially want to thank Kevin for all his help throughout the process.
Kevin was professional, friendly and genuinely helpful from start to finish. He never made me feel pressured and took the time to answer all my questions, explain everything clearly and make sure I was comfortable with the deal before going ahead.
The whole process was smooth and straightforward, and Kevin went above and beyond to make sure everything was sorted. It’s clear that he actually cares about giving customers a good experience rather than just making a sale.
I’m really happy with the car and the service I received. If you’re looking at buying a car from Carsa, I’d definitely recommend asking for Kevin — an absolute credit to the team!
Thank you again, Kevin! 👏
Purchase a car from the cannock branch of carsa the sales guys name was Ryan he was very professional and polite not a pushy person he when above and beyond very pleased with him 10/10
Very pleased with our new car, I was very impressed from the moment I first called Carsa. The car was exactly as described and very well prepared for sale. Upon turning up at the showroom We were well looked after and then went on our test drive alone so no pushy sales person in back of car as has happened with other dealers. We were also told to take as long as we like and also advised to take car on the motorway too which was good.
We were talked through all of our options on our return after deciding to purchase the car and we also took out the 4 year warrantee and bodywork and wheel repair service too.
The complete service we received from Carsa today has been great and we are two very happy customers.
Thank you Carsa Team
Reply from Carsa
Byron came over to us within 1 mins or us standing they and ask if we was seen by other members of staff. If we needed any help etc…! Excellent.
Reply from Carsa
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.