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Carsa Reviews 

14,397
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and helpful throughout the entire vehicle purchasing journey, ensuring a pleasant atmosphere from the moment they arrive. People consistently note that the overall buying process is remarkably smooth, straightforward, and entirely free from high-pressure sales tactics, making it easy to test drive and choose a car. Some reviewers were not happy with unexpected vehicle defects, extended waiting times at dealerships, and intense sales pressure regarding optional extra products and warranties. Consumers also mentioned encountering communication difficulties when trying to contact branches by phone, alongside frustrating delays when dealing with administrative or financing paperwork.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, welcoming, and knowledgeable.... See more

Service

Reviewers highlight positive aspects of service, praising the professional and helpful assistance provided by... See more

Product

Users describe ambiguous interactions with product, reflecting mixed experiences regarding vehicle... See more

Customer service

Consumers find customer service to be ambiguous, with highly mixed experiences reported across different... See more

User experience

People report positive experiences with user experience, highlighting smooth, professional, and stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had to wait a short while to be seen to when I arrived, but to be fair I was late for my appointment and I was greeted and offered a seat and a coffee while I waited. Had booked a test drive in a car... See more

Company replied

Rated 5 out of 5 stars

Bought my next car from Carsa Durham this morning. Gentleman who dealt with me was professional from start to finish. Took me step by step through the process and made my experience a lot less stres... See more

Company replied

Rated 5 out of 5 stars

Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..... See more

Company replied

Rated 5 out of 5 stars

Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without... See more

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

Summer price drops

Price drops from £200 to £1500 on selected cars


4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,397)

5,001 reviews in the last 12 months

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Rated 5 out of 5 stars

Bringing a car to your nearest dealership is a game changer

Once I discovered Carsa, nobody else was getting a look in. They will move a car from any of their branches to your nearest for a modest reservation fee. They are honest, transparent, and approachable. They do not do pressure selling. Jacob and Eric at Mountsorrel, deserve a special mention for their relaxed yet professional approach. Considering this is the most I have spent on a car by a considerable margin this has proved to be a pain free, almost enjoyable experience.

September 7, 2026
Rated 5 out of 5 stars

I bought a car from Carsa

I bought my car from Carsa Towcester about a month ago and honestly, it was the best decision ever!

From start to finish, the whole experience was so easy and stress-free. A massive thank you to Jordan, who was absolutely brilliant throughout the whole process. He was so helpful, friendly and explained everything really clearly to me, making sure I understood everything and never once making me feel pressured.

The only small thing I would mention is that I did have to replace one of the tyres shortly after purchasing the car, as the tread depth was low. This wasn’t something that had been mentioned to me during the process, so it was an unexpected expense. That being said, it was only a small issue and it hasn’t taken away from what was otherwise a really positive experience.

I’m absolutely loving my new car and couldn’t be happier with it! I’d definitely recommend Carsa Towcester to anyone looking for their next car, and especially Jordan for making the whole experience so positive!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was…Straightforward

The whole experience was enjoyable/straightforward. The £39 booking fee for a test drive is a great tool making choosing a car much easier. In addition to keeping you with one car supplier, instead of going on the tour of car suppliers, garages.

Kind regards Brent Robson

August 30, 2026
Rated 5 out of 5 stars

Stress free buying experience

Carsa Durham provided an easy, stress-free buying experience. After my car purchase, any questions I've had, have been answered quickly via Watsapp or phone call.

September 4, 2026
Rated 5 out of 5 stars

Steve helped us out and was absolutely…

Steve helped us out and was absolutely amazing the paperwork took us longer then expected not due to him but he went back and forth to get it sorted out for us and this was all with a cast on his foot up and not once did he seem like we had put him out of his way. Once all the paperwork was sorted we then realised the car we came with the battery died and I asked for his help he immediately went to get a jump start and got it started for us. An absolutely amazing chap and amazing customer service. We love the car as well. Thanks Carsa definitely be back.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Eric was very helpful

Eric was very helpful with explaining everything regarding buying a new car and part exchanging my mums old car. Very happy with his customer service thanks again to Eric at Carsa Mountsorrel.

September 7, 2026
Rated 5 out of 5 stars

Brilliant Experience

I had a brilliant experience with Carsa, and I especially want to thank Kevin for all his help throughout the process.

Kevin was professional, friendly and genuinely helpful from start to finish. He never made me feel pressured and took the time to answer all my questions, explain everything clearly and make sure I was comfortable with the deal before going ahead.

The whole process was smooth and straightforward, and Kevin went above and beyond to make sure everything was sorted. It’s clear that he actually cares about giving customers a good experience rather than just making a sale.

I’m really happy with the car and the service I received. If you’re looking at buying a car from Carsa, I’d definitely recommend asking for Kevin — an absolute credit to the team!

Thank you again, Kevin! 👏

September 7, 2026
Rated 5 out of 5 stars

Car purchase

Purchase a car from the cannock branch of carsa the sales guys name was Ryan he was very professional and polite not a pushy person he when above and beyond very pleased with him 10/10

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with our new car

Very pleased with our new car, I was very impressed from the moment I first called Carsa. The car was exactly as described and very well prepared for sale. Upon turning up at the showroom We were well looked after and then went on our test drive alone so no pushy sales person in back of car as has happened with other dealers. We were also told to take as long as we like and also advised to take car on the motorway too which was good.
We were talked through all of our options on our return after deciding to purchase the car and we also took out the 4 year warrantee and bodywork and wheel repair service too.
The complete service we received from Carsa today has been great and we are two very happy customers.
Thank you Carsa Team

September 6, 2026
Carsa logo

Reply from Carsa

Dear P Giles,

We are absolutely delighted to hear how pleased you are with your new car and the entire experience. It's wonderful to know our team provided excellent service from your first call to your visit, and that you appreciated the non-pressured test drive. We're so glad you're happy customers!

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Byron came over to us within 1 mins or…

Byron came over to us within 1 mins or us standing they and ask if we was seen by other members of staff. If we needed any help etc…! Excellent.

September 6, 2026
Unprompted review
Carsa logo

Reply from Carsa

Dear Colin,

We're so happy to hear that our team provided such prompt and helpful service. We truly appreciate your kind words!

Best Regards,
The Carsa Team

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