FR

Frank

United Kingdom

Reviews

Review of INIU


Rated 5 out of 5 stars

Excellent power bank

Excellent power bank - does eaxctly what ot is suposed to do and for a long time> Very happy with it and with speed of service response to equiry! Top seller.
For the avoidance of doubt, this is my own review having had my powerbank now for several months.

August 4, 2026
Unprompted review

Review of The AA Breakdown Cover


Rated 5 out of 5 stars

AA called to attend breakdown

AA called to attend breakdown - arrived within an hour plus phone call to say he was on his way. Very courteous and professional service - couldn’t ask for better service than Gary provided

April 27, 2026

Review of Regatta

Review of Jude


Rated 3 out of 5 stars

I'm told it works

I'm told it works, but I'm not sure for me. Disappointed that there is very little said about whether it helps men - everything is designed for women - I was even invited to join a women only group. Seriously guys, if you want to attract male customers, look at the website, look at the marketing, and make a few changes.

April 28, 2025

Reply from Jude

Hi Frank,

We sincerely apologise if any of our communications have made you feel excluded.

As a start-up company, our initial focus was on addressing bladder issues primarily related to women. This led us to initially target our communications toward that demographic.

As we continue to grow and evolve, feedback like yours is invaluable in helping us improve our approach and shape our future marketing strategies.

Please rest assured, inclusivity is very important to us. We are actively working to expand our messaging to ensure that all potential users, including men, feel acknowledged and welcomed by our brand.

If you would like to chat with us, we are always here to help.

Have a great day,
Team Jude

Review of Parcel2Go

Review of CafePod


Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, great service, reasonable price, and exceptional delivery. Could not be better. One other thing - brilliant and recyclable packaging through out.

November 17, 2025
Unprompted review

Reply from CafePod

Hi Frank,

Thanks for sharing your experience with us!

This has made my day. Such wonderful feedback means we are definitely doing something right. We are so happy to hear everything is going well for you, and you are happy with the experience you have had with us, and we hope to continue to fulfil all your needs.

Thank you for your continued support!

Best wishes,
Hafsa

Review of TomTom


Rated 5 out of 5 stars

Customer service keep trying hard

Customer service try hard, so, well done them, However, when you are representing a duff product, it's hard to keep customers happy. My device a GO6200 has failed again for corrupt software and the only solution now is a Eu105.00 service (which I did last time). It has failed after 50-60 hours use (again). Seems to be no way that my device can be reset without that service. I can only say I would not buy TomTom ever again - even though I like it - when it works, Imagine if your i-phone or PC were that unreliable. Overall a zero star rating (five stars to get response!)

August 30, 2025
Unprompted review

Review of musicMagpie


Rated 4 out of 5 stars

Mostly excellent

Mostly excellent - great service, prompt, easy use of website and fast delivery. Almost "does what it says on the tin". Bought a "pristine" i-phone 14 and it was what is was said to be. I was just surpirsed that the battery capacity was only 84% whereas my other i-phone 14 of the same age is 97%

May 19, 2025

Reply from musicMagpie

Hi Frank,

Thank you for taking the time to leave us a great review! 

We can confirm that the device may not have 100% battery health, as we do sell refurbished items. However, the battery health should be a minimum of 80% or above, this is what Apple advise is a healthy battery capacity. If you receive a device with less than 80% battery health, then please let us know so we can arrange a return.

Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/

Kind Regards,
Antoinette
musicMagpie

Review of Staysure Travel Insurance

Review of Laithwaites

Review of Yodel by InPost


Rated 5 out of 5 stars

On time delivery by smiling driver to…

On time delivery by smiling driver to correct address!

April 17, 2025

Reply from Yodel by InPost

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Dental Sky Wholesaler Ltd

Review of Amazon


Rated 2 out of 5 stars

What a shame = a lazy driver

Delivery on-time of a product bought on Ebay but delivered by Amazon. Great updates on expected delivery time etc. However, although the text advising that delivery had been made said "left in mail slot", it was not. By chance I happened to be outside and saw it was left by the gate, some 20M away from mail box. Driver of van reg KL70KWU was lazy!

February 2, 2025
Unprompted review

Review of Yodel by InPost


Rated 1 out of 5 stars

Appalling

Appalling. Delivered to a neighbour even though that mailbox has a large sign saying DO NOT LEAVE PACKAGES FOR (my name and address) HERE

January 15, 2025

Reply from Yodel by InPost

Hi Frank, I sincerely apologise for the frustration and inconvenience caused by the misdelivery of your package. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Review of JustAnswer


Rated 3 out of 5 stars

My JustAnswer experience

I had one day's experince with JustAnswer and was not happy. I looked online for help at around 0930 UK time with a Karcher K5 pressure washer which kept cutting out. JustAnswer help was offered by phone or text. Signing up via credit card was, it seemed, for £1 (refundable); I did not spot the £32.00 monthly that was hidden somewhere. I asked for the advertised phone assistance but was told no-one was now available (!) so text was the only option. Then advised text messages “easier with the app” so I downloaded the app. To login, app asked for mobile number and then said “check your messages for secure link”. The link never came, even after several attempts. At some stage, I was asked if the K5 problem was a petrol or air issue & to check filters etc. I replied “What has petrol/diesel/air got to do with an electric pressure washer?” I started getting text messages on the phone at 11.10, but the app didn’t work well – I could receive messages but not reply to them! Around 13.23 I received advice by email from the expert – essentially “check water supply, power supply, switch off for 20 minutes and see if it helps, and check for hose blockage”. By 20.00 hrs – and no advice that I’d been charged £1 + £32 – I cancelled. No refund offered. No clever advice, no clear charging policy to sign up to, no advice of charging anything at all, no invoice, and a non-working JustAnswer app. I think it is very sensible to avoid this supplier at all costs. One star is too good for JustAnswer.As a pensioner I can ill-afford to lose money on something deceptive and of little value.
I have provided the additional information requested in JustAnswer reply below and will reconsider this comment if/when JustAnswer get in touch.
As I said in my earlier review, I was not at all happy with the service received from JustAnswer. After email exchanges with the firm, I have now been refunded in full and am happy to “wipe the slate clean”. Do read the sign-up carefully to note the monthly charges. They did the right thing. Judging by other people’s experiences, some find the advice line very useful indeed.

August 21, 2024
Unprompted review

Reply from JustAnswer

Hello Frank,

We apologize for the negative encounter you had with JustAnswer. To provide you with the assistance you deserve, please provide more information to locate your account and resolve any issues.

Julie, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

Review of Elixir Garden Supplies

Review of Gardening Express


Rated 2 out of 5 stars

Very disappointing plant

Contacted Customer Service (who responded very well and quickly saying they'd look into the complaint) as I was not happy with quality of my Daphne odora Aureomarginata. I often buy plants online and OK, it cost only £25, but was very small and over £1 per leaf! Most of the branches were bare with no buds, arrived with weeds in pot. Sadly the horticulltural team said "your plants are as expected"- even though I only bought one. I really couldn't recommend Gardening Express - unless you are prepared for disappointment and poor value for money.

August 3, 2024
Unprompted review

Review of Yodel by InPost


Rated 1 out of 5 stars

Dreadful

Dreadful. First time ever a courier has insisted I walk 60 metres to the main road to collect my parcel and not deliver to the house, Address was correct. The plant was handed to me upside-down even though clearly marked on the outside "This way up"!

August 3, 2024

Reply from Yodel by InPost

Hi Frank, I apologise for the recent delivery experience you had with us. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Review of OVO


Rated 5 out of 5 stars

Excellent advisor

Excellent advisor, patient, helpful, and understanding

July 19, 2024

Reply from OVO

Hi Frank,

Thank you for your kind words regarding the agent you spoke to!

Thanks,
Charlie

Review of Dental Sky Wholesaler Ltd


Rated 5 out of 5 stars

Always a pleasure to deal with

Always a pleasure to deal with - prompt service, fast reliable delivery

April 2, 2024

Reply from Dental Sky Wholesaler Ltd

We're so glad to hear this! Thanks for leaving us a great review!