The Classic Jewellers Reviews 

56
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and passionate, making every interaction easy and pleasant. Many people highlight the exceptional service, noting the team's efficiency, care, and attention to detail in bringing their visions to life. Reviewers are highly satisfied with the quality and craftsmanship of the jewellery, often describing pieces as beautiful, stunning, and perfectly presented. People frequently commend the quick turnaround times for services like resizing and repairs, often receiving items sooner than expected. Many also appreciate the clear communication and the team's ability to create deeply meaningful, custom pieces, ensuring a personalized experience.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its friendly, professional, and... See more

Product

Customers consistently express satisfaction with the product, highlighting the high quality and beautiful... See more

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and welcoming.... See more

Quality

Customers had positive experiences with quality, consistently praising the exceptional craftsmanship and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My fiance and I have had such an amazing experience with Classic Jewellers. Jess has been so helpful throughout every stage and so passionate about her job. She made everything feel so easy and defini... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience here! After making an online purchase for in-store pickup, I visited the store to try on the jade bangle I chose. I thought I had done the measurements correctly, but we q... See more

Company replied

Rated 5 out of 5 stars

On visiting TCJ in Gawler place I was mesmerised by a perfect lab diamond bespoke pear pinky ring that Manager Jess was wearing. To my astonishment Jess happened to have another one very similar, tha... See more

Company replied

Rated 5 out of 5 stars

Truely an amazing experience to deal with classic jewellers. The entire staffs were extremely helpful, understandable and customers service were excellent. They are very honest and trustworthy. Th... See more

Company replied


Company details

  1. #8 of 16 best companies in Jewelry Store
  2. #3 of 3 best companies in Diamond Dealer
  3. #5 of 7 best companies in Jewellery Manufacturer
  4. #3 of 3 best companies in Jewelry Repair Service

About The Classic Jewellers

Written by the company

Stylish Jewellery In Sunlight

The Classic Jewellers | Engagement Rings

At The Classic Jewellers, we specialise in bespoke fine jewellery and engagement rings, offering both exquisite ready-to-wear options and custom designs tailored to your desires. Located in Adelaide, our meticulous craftsmanship and comprehensive services ensure each piece exceeds expectations and remains in pristine condition.

Stylish Jewellery In Sunlight

Why Choose Us?

At The Classic Jewellers, we offer bespoke engagement rings that beautifully capture your unique love story, crafted with exceptional skill and the finest materials.

Our comprehensive care services, including expert repair, resizing, and plating, ensure your jewellery remains as radiant as the day you received it, while our curated selection of exquisite gemstones, including diamonds and moissanites, provides endless possibilities for creating your perfect piece.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

56 reviews

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4.8

All reviews

(56)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

After sales service

Popped into The Classic Jewellers to get my ring I purchased a year ago polished. Was delighted with the result. It looks brand new again. The job was done in 90 minutes, and I received a text to let me know. Best of all the first polish was free of charge. Great service

21 July 2026
Rated 5 out of 5 stars

Highly recommend The Classic Jewellers…

Cannot recommend The Classic Jewellers enough. We’ve been back several times now (remade custom rings and purchase from the floor), and every visit has been a great experience. The team is always warm, friendly, and happy to help without ever making you feel pressured. Their customer service is outstanding, and it’s the reason we keep coming back. Highly recommend to anyone looking for a jeweller that truly values its customers.

17 July 2026
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Reply from The Classic Jewellers

Thank you so much for your kind words and continued support.

It has been an absolute pleasure assisting you throughout your jewellery journey. We truly appreciate your trust in our team and are grateful that you continue to choose The Classic Jewellers.

We look forward to welcoming you back again in the future and assisting you with more special pieces along the way.

Warm regards,
The Classic Jewellers

Rated 5 out of 5 stars

A great store for a great memory!

Apart from having a beautiful store, the staff inside were kind, respectful, patient, and wonderful to both my friend and me. The engagement ring I bought came in a beautiful box—perfectly presented, clean, and just flawless. It came with the certificate and documents that match the importance of a ring like this. They also promised that if the size needs to be adjusted, it will be done free of charge, which is great! I am extremely happy with The Classic Jewellers!

20 June 2026
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Reply from The Classic Jewellers

Thank you so much, Andres, for taking the time to share your wonderful experience with us. We’re truly grateful for your kind words and are delighted to hear that you and your friend felt welcomed and well looked after in our store.

Congratulations on your engagement! It’s an honour to be part of such a special moment, and we’re so pleased to know that your ring was presented beautifully and that everything, from the packaging to the certification and documentation, met your expectations.

We’re always happy to assist with any future adjustments or care your ring may need, and we appreciate the trust you placed in The Classic Jewellers. Wishing you both a lifetime of happiness and beautiful memories together.

Warm regards,
Ka | The Classic Jewellers Team

Rated 5 out of 5 stars

I couldn’t be happier

I couldn’t be happier. They did such a great job of sourcing the gems, exactly what I wanted. I wasn’t expecting to like them so much but when I saw them, well I fell in love! Service was great, price and quality exceptional. Thank you, this made my birthday very special. Regards

16 June 2026
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Reply from The Classic Jewellers

Thank you, Samantha, so much for your wonderful review. We’re absolutely delighted to hear that you love your gems and that they turned out to be exactly what you were hoping for. It means a lot to know that we could be part of making your birthday extra special.

We’re thrilled that you were happy with the service, quality, and value, and we truly appreciate your kind words. Thank you for trusting us to source something so meaningful — we hope your gems bring you joy for many years to come.

Warm regards,
Ka | The Classic Jewellers Team

Rated 5 out of 5 stars

Job well done and quickly

The staff were friendly and professional.
I had 4 rings resized, I dropped them off on Tuesday and picked them up the next day.
The sizing was correct and the rings were returned shiny and clean.
I recommend The Classic Jewellers and will use them again.

2 June 2026
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Reply from The Classic Jewellers

Hi Stella,

Thank you for your kind review.

We’re really pleased to hear you were happy with the resizing and turnaround time. We appreciate your recommendation and look forward to helping you again in the future.

Warm regards,
The Classic Jewellers

Rated 5 out of 5 stars

Excellent Service

The young lady who served me was very knowledgeable and attentive.

30 May 2026
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Reply from The Classic Jewellers

Thank you for your 5 Star review David, we look forward to your next visit at The Classic Jewellers. :) Jess | The Classic Jewellers Team

Rated 5 out of 5 stars

Fantastic service and lovely staff

3 March 2026
Unprompted review
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Reply from The Classic Jewellers

Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with us. We hope to welcome you back again soon! 😊 Jess | The Classic Jewellers Team

Rated 5 out of 5 stars

Truely an amazing experience to deal…

Truely an amazing experience to deal with classic jewellers. The entire staffs were extremely helpful, understandable and customers service were excellent. They are very honest and trustworthy.
They have wide range of top quality jewellery to choose from.
I was extremely happy for my purchase.
Highly recommend anyone looking for great piece of fine jewellery for keeps.

28 March 2026
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Reply from The Classic Jewellers

Thank you so much for your kind words, Doris! We're honoured to have helped you choose such special pieces for your granddaughter’s 18th.

It means a lot to hear you had a great experience with our team. We hope she loves her jewellery and treasures it for years to come. ✨ Jess | The Classic Jewellers Team

Rated 5 out of 5 stars

Excellent service and quick re-sizing…

Excellent service and quick re-sizing meant I could take my ring home the same day.

26 March 2026
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Reply from The Classic Jewellers

Thank you so much for your lovely review, Heather! We're so glad we could be part of your birthday and help you take your ring home the very same day. It was a pleasure assisting you, and we hope you enjoy wearing it for many years to come. ✨ Jess | The Classic Jewellers Team

Rated 5 out of 5 stars

Service was excellent

Service was excellent. For a remodel piece they understood exactly what I wanted and made a beautiful necklace combining my old jewellery with new ideas.

25 March 2026
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Reply from The Classic Jewellers

Hi Alissa,

Thank you so much for your kind words 💛

We’re so glad we could bring your vision to life and create something meaningful for you.

We really appreciate you trusting us with your jewellery, and we hope you absolutely love wearing your new necklace.

Warm regards,
The Classic Jewellers Team

Rated 5 out of 5 stars

Was recommended to come here.

Was recommended to come here.
And Have now used a couple of times .
Had a few resizings done, fast efficient.
Cost fully explained and reasonable.
The shop is bright and clean.
The displayed are eye catching .
Staff always friendly and welcoming .

23 March 2026
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Reply from The Classic Jewellers

Hi Malcom & Sharon, Thank you so much for your kind words! We're really glad you've had a great experience with us and that everything’s been quick and easy. It means a lot to hear you enjoy the shop and our friendly team.

We look forward to seeing you again soon 😊Zuha | The Classic Jewellers Team

Rated 5 out of 5 stars

Everyone at The Classic Jewellers was…

Everyone at The Classic Jewellers was very knowledgeable, professional and cared deeply about making sure our wedding rings were perfect. Super efficient and great with communication! Also very patient with our back and forth emails

4 March 2026
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Reply from The Classic Jewellers

Thank you so much for your kind words! It truly means a lot to us. We’re so glad we could be part of creating your perfect wedding rings and that you felt supported throughout the process. Wishing you and Harry a lifetime of happiness together 💍 Jess | The Classic Jewellers Team

Rated 5 out of 5 stars

Great service

Great service, acknowlegement of customer waiting and quick turn around on fixing our necklace within an hour. Very knowledgeable on their products.

28 February 2026
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Reply from The Classic Jewellers

Hi Trung, thank you for your stella review, we look forward to assisting you again in the near future. Warm Regards | Jason - The Classic Jewellers

Rated 5 out of 5 stars

Great experience

I absolutely loved my shopping experience! Even though I was purchasing from a long distance, the communication with the team was regular, transparent, and highly professional. They kept me updated on every single development along the way. I particularly appreciated the video of the final product before the ring was shipped—it was such a reassuring and thoughtful touch. A sincere thank you to the entire team for your amazing work!

21 February 2026
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Reply from The Classic Jewellers

Thank you so much for your kind words, Stephane! We’re absolutely delighted to hear that you loved your shopping experience with us. Even from afar, we always aim to make the process feel smooth, transparent, and personal, so it’s wonderful to know that our communication and updates helped make you feel confident every step of the way.

Your appreciation truly means a lot to our entire team. Thank you again for trusting us, and we hope your ring brings you joy for many years to come! 💍✨ Jess | The Classic Jewellers Team

Rated 5 out of 5 stars

Amazing service

Jess and the team make everything really easy, walking you through everything step by step. Couldn’t recommend them more!

20 February 2026
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Reply from The Classic Jewellers

Hi Ali, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience. Jess and the team always aim to make the process as smooth and straightforward as possible, so it’s wonderful to know that came through. We truly appreciate your recommendation and look forward to helping you again in the future! - Kevin | The Classic Jewellers Team

Rated 5 out of 5 stars

Beautiful service.

Beautiful service.

19 February 2026
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Reply from The Classic Jewellers

Hi Amanda,

Thank you for your review. We look forward to your next visit.

Warm Regards,
Jess | The Classic Jewellers Team

Rated 5 out of 5 stars

Beautiful!

So happy with my beautiful jade bangle and arrived the day after i ordered it.

16 February 2026
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Reply from The Classic Jewellers

Thank you so much for your lovely review! I’m absolutely thrilled that you’re happy with your beautiful jade bangle and that it arrived so quickly. Enjoy wearing it! 💚 Jason | The Classic Jewellers Team

Rated 5 out of 5 stars

Our dream wedding bands

Jess and her team were so amazing throughout the entire process! The consultation was easy yet thorough, and the team did an incredible job bringing our vision to life. We are so excited and proud to be able to wear these rings for the rest of our lives! Thank you all!!!

13 February 2026
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Reply from The Classic Jewellers

Thank you Steph, for your beautiful words! 🤍

It was truly an honor to be part of such a special chapter in your lives. From our first consultation to the final reveal, we loved bringing your vision to life and creating bands that reflect your story so perfectly. Knowing that you’ll be wearing them for the rest of your lives is the greatest compliment we could receive.

Wishing you both a lifetime of love, joy, and unforgettable memories together. Thank you for trusting us with your dream wedding bands! 💍✨- Jess | The Classic Jewellers Team

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