Dracakis Jewellers Reviews 

527
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Reached out to Nick valuation very honest professional and very kind. Thank you. Would highly recommend this jewellers.

Company replied

Rated 5 out of 5 stars

After a renovation mishap I had my engagement ring redesigned at the Brookvale store, under the care, guidance & support of Manon. From the moment I walked into the store I knew I was in the right han... See more

Company replied

Rated 5 out of 5 stars

As long time customers, my husband and I recently reached out to Nick from Dracakis to purchase a couple of items for my 60th Birthday present. We have always found him more than helpful each tim... See more

Company replied

Rated 5 out of 5 stars

Reception & service given to two elderly folk with a relatively minor repair item was absolutely top class. The finished product, and fitting, made us immensely happy. There is no doubt any further ne... See more

Company replied

Company details

  1. Jewelry Store
  2. also in
  3. Jeweler
  4. Jewelry Appraiser
  5. Jewelry Repair Service

Written by the company

Dracakis not only ensures that they are the best jewellers in Australia, but also ensure all jewellers employed by Dracakis are at the top of the industry. Dracakis jewellery pieces are designed and created, on our premises, in the Dracakis workshops. Each unique piece is hand-made to the highest standard before receiving the Dracakis hallmark. We source the finest quality precious metals, diamonds and gemstones from all over the world, making it impossible to be compared. Dracakis have been the finalists and winners of numerous industry and business awards since opening the family business. Family members travel frequently to ensure Dracakis are keeping abreast of the industry’s technical advancements and latest trends. Dracakis are one of only a few Australian distributors of the famous Hearts On Fire diamonds, which is the designer of the most perfectly cut diamond in the world. Dracakis are a genuine family business with two generations of jewellers determined to provide you with the most exquisite jewellery in the world.


Contact info

5.0

Excellent

TrustScore 5 out of 5

527 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(527)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reached out to Nick valuation very…

Reached out to Nick valuation very honest professional and very kind. Thank you. Would highly recommend this jewellers.

30 April 2026
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Hello,
Thank you so much for your kind words; it is greatly appreciated. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Collaborative redesign of my engagement ring

After a renovation mishap I had my engagement ring redesigned at the Brookvale store, under the care, guidance & support of Manon. From the moment I walked into the store I knew I was in the right hands. My experience was a collaboration, Manon listened to what I envisioned & with her expert knowledge, she was able to design a stunning new setting for my engagement ring. I am thrilled with the final result!!

23 April 2026
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for your lovely review. We’re so pleased to hear you had such a positive experience at our Brookvale store. Manon will be thrilled to know she helped bring your vision to life with a beautiful new setting. Enjoy your stunning redesigned engagement ring, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great experience

Great experience - Dracakis in Mosman are always super helpful and knowledgeable! They most recently resized a diamond tennis bracelet for my wife and made up matching diamond earrings with the spare links they removed. Looks amazing - thanks so much & merry Xmas Dracakis Mosman team! 👍😊

24 December 2025
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you so much for your wonderful review and kind words. We’re delighted to hear you had such a great experience with our Mosman team. Repurposing the spare links into matching diamond earrings was a pleasure, and we’re thrilled to know they turned out beautifully. We truly appreciate your continued support and wish you and your wife a Merry Christmas and all the best for the year ahead.

Rated 5 out of 5 stars

Legend

Timeless Craftsmanship and Genuine Care

Dracakis Jewellers is a rare gem in the world of fine jewellery. From the moment I stepped into their Mosman showroom, I was met with warmth, professionalism, and a true passion for craftsmanship. Whether you’re seeking a custom engagement ring, a meaningful gift, or a timeless piece to mark a milestone, their team—especially Nick and Manon—goes above and beyond to bring your vision to life.

What sets Dracakis apart is their attention to detail and personal touch. They listen carefully, offer expert guidance, and deliver pieces that are not only stunning but deeply meaningful. Their use of world-class materials, including Hearts On Fire diamonds, ensures every item sparkles with quality and elegance A B.

I’ve had repairs done, custom designs created, and gifts purchased—all with exceptional service and care. Dracakis isn’t just a jewellery store; it’s a family-run legacy that treats every customer like part of their story.

1 October 2025
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you so much for sharing such a heartfelt review! We’re thrilled to hear that your experience with Nick, Manon, and our team was so special. Crafting meaningful pieces and providing exceptional care is what we love most, and your words truly mean the world to us. We’re honored to be part of your story and look forward to creating more timeless treasures for you in the future!

Rated 5 out of 5 stars

Service that excelled

Theo provided a highly professional service and he was well informed. We highly recommend Dracakis to others looking for assistance with high-quality jewellery.

3 June 2025
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for your kind words! We’re delighted to hear that Theo provided a professional and informed service. Your recommendation means so much to us, and we look forward to assisting you again whenever you need something special!

Rated 5 out of 5 stars

Best jewellery store in the northern…

Best jewellery store in the northern beaches! Get all my beautiful rings and bracelets from here ❤️ Love Dracakis!!

1 April 2025
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you so much for the love! ❤️ We’re thrilled to be your go-to jeweller for beautiful rings and bracelets. Your support means the world to us, and we can’t wait to help you find your next stunning piece!

Rated 5 out of 5 stars

Manon from Drakasis jewellers made me a…

Manon from Drakasis jewellers made me a beautiful gold angel drop on a gold chain for my daughter who lives overseas.
She took so much care to listen to what my idea was and the result was perfect!
My daughter loves her angel necklace and it couldn’t have turned out better! If you have something special in mind, call in and speak to them personally!
Ann

15 March 2025
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you so much, Ann! We’re thrilled to hear that Manon brought your vision to life so beautifully. Knowing your daughter loves her angel necklace means the world to us. We truly appreciate your recommendation and look forward to creating more special pieces for you in the future!

Rated 5 out of 5 stars

Stunning

I recently bought an online Men's Yellow & White Gold Bracelet (21cm), and I'm extremely pleased with the exceptional quality and craftsmanship. Although it's rose gold plated on white gold, this doesn't bother me at all. The solid white gold component is undeniably stunning. Many thanks for this wonderful piece!

4 October 2023
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for sharing your feedback! We’re thrilled to hear you’re pleased with the quality and craftsmanship of your bracelet. It’s wonderful to know the design and materials exceeded your expectations. We truly appreciate your support and look forward to helping you find more pieces you’ll love!

Rated 5 out of 5 stars

60th Birthday Present

As long time customers, my husband and I recently reached out to Nick from Dracakis to purchase a couple of items for my 60th Birthday present.
We have always found him more than helpful each time we have been instore. Nick offered us some suggestions but was also happy to bring either loose stones or finished items from other stores to show us some options before we made our final decision.
We have always turned to Dracakis when buying jewellery. Knowledgeable, Personal and in our experience outstanding service.
Sharon & Will

12 August 2023
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you so much, Sharon & Will! We’re honored to have been part of such a special milestone. Nick and the team loved helping you find the perfect pieces for your 60th birthday celebration. Your continued trust and kind words mean the world to us, and we look forward to welcoming you back anytime!

Rated 5 out of 5 stars

Amazing service ! very accommodating

The crew at Dracakis Jewellers has been amazing to deal with when it comes to deciding what is best for us, especially jewellery for special occasions. They have been so patient with our decision-making and have given us great advise to help us order a pair of watches that we are very happy with!

12 May 2022
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for your Amazing review Sanja.
We are always here to assist you with all of your jewellery needs. Please feel free to drop in again soon; we would love to see you again.
Dracakis Jewellers

Rated 5 out of 5 stars

Friendly people

Friendly people , customer focussed and reliable. Love to buy product from Dracakis .

14 January 2022
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Great service

Great service, we placed an order online and Theo went out of his way to make sure we are happy and receive a perfect size, 10/10 would recommend!

1 September 2021
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you Tasmin! We look forward to welcoming my you back in store soon.

Rated 5 out of 5 stars

Took my 16 year wedding rings set for a…

Took my 16 year wedding rings set for a clean and they look brand new, polished up fantastically. Friendly service and beautiful jewellery to admire & lust after.

29 May 2021
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for your review, Lynsey.
Please feel free to bring in your rings anytime, and we will be more than happy to clean them for you.
I am sure next time you come in, a stunning piece will catch your eye.
Dracakis Jewellers

Rated 5 out of 5 stars

Tony and Nick and the whole team at…

Tony and Nick and the whole team at Dracakis have been very patient and helpful with me during the process of replacing a lost ring. Though I have had many questions and queries, they have been wonderful to deal with. I highly recommend Castl hill Dracakis Jewelllers for their knowledge and wonderful service.

27 April 2021
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Hi Salima,

Thank you for your 5 star review and your kind words, we are always hear to assist our clients. We are so happy that you love your new ring.
Thank you. Dracakis Jewellers

Rated 5 out of 5 stars

Always great service!

Even though the business has changed since I last needed a jeweller, the same faces are there bringing the same excellent level of customer service.
Thank you Marie and Tony for your help and listening ear....it was great meeting you too Jess.
See you again soon

15 January 2021
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Hi Jenny,

Thank you so much for your kind words. We are so happy we could help, and we look forward to seeing you again soon.
Dracakis Jewellers

Rated 5 out of 5 stars

Great experience shopping for special gift with Elly

Elly was very helpful - she helped us to order in the Hearts on Fire earrings we wanted (anniversary gift from my husband) to match a necklace of sentimental value from my parents. She made the whole experience smooth and easy (and she wasn’t pushy and intimidating/judgy like the other three jewelers we had previously visited before we came to Dracakis). And I love the earrings! Thank you Elly.

11 October 2020
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for such a lovely review Jessica,
Enjoy your new earrings, and we look forward to seeing you in store again soon.

Rated 5 out of 5 stars

Outstanding & professional service

The team at Dracakis Jewellers have been so wonderful to work with when selecting our wedding bands. A very special mention to, Elly! She was incredibly understanding, personal and professional. She was ever so patient with our decision making and provided us with great advice to comfortably select and customise our rings. Thank you for making the experience so amazing! Jake & Kylie

6 October 2020
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Dear Jake & Kylie,
Thank you for taking the time to leave such a lovely review - we agree, Elly is wonderful!
We all look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

Very Happy!

Another big thankyou to Mitch from the Castle Hill store for creating the beautiful gold cuff and matching ring for me! I went to see him and explained exactly what I wanted, he took some measurements of my wrist and finger and 3 weeks later I now have 2 lovely pieces of jewellery that I love so much!

24 September 2020
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thank you for your kind words Helen,
We look forward to welcoming you in store again soon.

Rated 5 out of 5 stars

Elly was amazing!

Elly at Warringah Mall store was amazing. Helped with the design of the ring I was after and modified as I changed my mind. End result so much better than what I had imagined. Thank you so much.

20 June 2020
Unprompted review
Dracakis Jewellers logo

Reply from Dracakis Jewellers

Thanks Rose!
We look forward to welcoming you back in store soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look