Ring is beautiful and delivery was quick and secure. So much sparkle for an amazing price. Will definitely be purchasing again from Diamond factory Australia, would definitely recommend them to anyo... See more
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Review summary
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Amazing service, ordered online and dealt with Alex (Canberra store manager) who assisted with all my queries promptly, re assuring me every step of the way as I was slightly anxious ordering online.... See more
Placed my first order and couldn’t believe how easy it was. Kept me updated throughout. Sent valuation with all the details. Arrived before the date stated and the necklace was amazing. I then plac... See more
Great service. Staff helpful, knowledgeable, and had good suggestions. The only suggestions I have: I found it very difficult communicating with the mobile given. I left & text several me... See more
Company details
- #9 of 16 best companies in Jewelry Store
- #6 of 9 best companies in Jewelry Designer
- #6 of 7 best companies in Jewellery Manufacturer
About Diamonds Factory Australia
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney, Australia
- 02 9037 3839
- service@diamondsfactory.com.au
- diamondsfactory.com.au
4.6
Excellent
832 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 month
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Great sales people, nice product
Great sales people and excellent service. The ring is really lovely!
8 July 2026
Friendly customer service 😊
15 July 2026
We just turned up with no appointment…
We just turned up with no appointment and they were more than happy to help us . The knowledge that they had was fantastic and so very helpful and showing us the differences between the diamonds . I go exactly what I was looking for and at a great price . 10/10 for everything
13 July 2026
Amazing experience purchasing my…
Amazing experience purchasing my engagement ring from this store. Tegan was fantastic — professional, friendly, and very helpful throughout the whole process. She made finding the perfect ring. Highly recommend!
4 July 2026
Didn't like it that the ring was not…
Didn't like it that the ring was not made in Australia
11 July 2026
Reply from Diamonds Factory Australia
Hello Alan,
Thank you for taking the time to leave your review. We are sorry to hear your disappointment. As our jewellery is made to order, each piece is crafted at the location best placed to source the required materials and complete the manufacturing process efficiently. This means the country of manufacture may vary depending on where the appropriate materials are available.
Kindest Regards,
The Diamonds Factory Team
Beautiful ring!
My wedding ring was exactly what I wanted and matched my engagement ring perfectly. The ring was beautifully made and arrived in good time.
4 July 2026
So Stunning
Ring is beautiful and delivery was quick and secure. So much sparkle for an amazing price. Will definitely be purchasing again from Diamond factory Australia, would definitely recommend them to anyone wanting a stunning ring at an excellent price. More bling for less ✨️
11 July 2026
My engagement and wedding rings are…
My engagement and wedding rings are gorgeous! The service was amazing
8 July 2026
Wonderful service
Wonderful service. Very tailored to the customer’s needs. Communication was excellent. Final product - beautiful. Great price too.
25 June 2026
Fast delivery
29 June 2026
Helpful regarding delivery process.
21 June 2026
The 5 star team
The whole team at Diamonds Factory Sydney has served me a number of times. Afsana, Trish Julie and Iggy collectively make the customer experience beyond anything I have experienced in the past. I love my visits, my purchases, quality and value. I would highly recommend an appointment at the Diamonds Factory for any special jewellery on your wish list
23 June 2026
9ct Gold plain shaped ring
The 9ct gold plain shaped ring is well constructed with a sturdy thickness, not thin or wiry, so it won't get bent, perfect for ever day wear. The service was quick and professional. I'm 100% happy with my first purchase. Very grateful. Thank you so much.
21 June 2026
I’m happy with my purchase of ear rings…
I’m happy with my purchase of ear rings with natural diamonds . The price was fair and after service was excellent. Good and friendly staff were served.
25 May 2026
So happy with my purchase
So happy with my purchase. The quality of the lab grown diamonds are amazing. Now my wedding band and engagement ring are complete and look absolutely fabulous
17 June 2026
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