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GS Diamonds  Reviews 

117
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and consultants for their exceptional helpfulness, deep product knowledge, wonderful patience, and professional guidance provided throughout the entire custom ring selection journey. Consumers consistently highlight the stunning visual quality of the fine jewellery, noting that pieces look even more magnificent in person and arrive securely packaged. Some reviewers were not happy with certain minor aspects, mentioning specific inconveniences such as earring backings coming loose during daily wear, requested ring engravings missing upon initial store pickup, or ultimately being unable to move forward with custom orders.

What people talk about most

Product

Consumers find product quality and design to be exceptional, praising the stunning diamond rings and careful... See more

Service

Customers had positive experiences with service, frequently praising the helpful and professional team that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with stunning, well-crafted... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consultants are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a beautiful experience with GS Diamonds for both my engagement and wedding bands. Georgia’s attention to detail and expertise helped my partner create the most magnificent engagement ri... See more

Company replied

Rated 5 out of 5 stars

Thank you so much GS Diamonds, and especially ‘Talar’ who kept trying to source the perfect diamond for us. We were quite fussy, however Talar was sensitive and respectful to our requirements. We’d... See more

Company replied

Rated 5 out of 5 stars

I am a repeat customer, and for good reason! The diamond is stunning and of high quality; it was packaged with great care and matches its description 100%. Photos simply cannot capture its true beau... See more

Company replied

Rated 5 out of 5 stars

My partner and I have bought many pieces such as my Engagement Ring, our Wedding Bands and a pair of diamond studs from GS Diamonds in the QVB and always make sure we see Jessica Z. She has been our c... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 063429050

  1. Jewelry Store
  2. also in
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Designer
  6. Jewelry Repair Service

Written by the company

Experts when it comes to diamonds and bespoke, quality jewellery – our teams will help you find and create the jewels that perfectly encapsulate your personality, love, or style. GS Diamonds proudly presents diamonds of the highest quality, whether natural or lab-grown, as well as an exquisite range of gemstones. Explore our collections of earrings, bracelets, necklaces and pendants, engagement rings, and wedding rings, each crafted with incredible intricacy and artistry. Our Bespoke Ring service allows you to create a ring entirely personal to you. Share your design ideas with us, and we will work closely with you to bring your dream piece to life. With 40 years of industry experience, GS Diamonds is a proudly Australian-owned and family-operated business. We source the finest diamonds and transform them in our design studio into handcrafted, customized jewellery. Using state-of-the-art technology to guarantee quality, GS Diamonds delivers luxurious, stunning jewellery without the hefty prices.

Our Complimentary Services

Written by the company

Cleaning, Polishing, Engraving
As part of our commitment to exceptional service, simply visit us in-store to claim: - lifetime cleaning for your items —visit our stores, and we’ll inspect your piece to ensure all stones are securely set before giving it a sparkling clean with our ultrasonic cleaner. - 1 complimentary polish of your purchase for Platinum, 18k Yellow Gold, and 18k Rose Gold jewellery. For 18k White Gold jewellery, this includes both polishing and rhodium plating service. - 1 complimentary engraving on specific products. Some limitations apply depending on band width or design intricacy. Please note all complimentary services are available exclusively for clients within Australia and are valid for 5 years from date of purchase.

Our Guarantees

Money Back Guarantee, GIA, IGI

As part of our promise of excellence and reliability, we provide: - A 30 day money back guarantee on eligible items (up to A$15,000), provided they’re returned in unworn condition with all original certificates. - Certified loose diamonds — all loose diamonds come with a GIA or IGI grading certificate, the most trusted laboratories in the world. Most diamonds are also laser-inscribed on the girdle with their unique identification number, giving you complete peace of mind. - A lifetime guarantee against manufacturing defects, covering things like blemishes in the metal, chips or scratches present at collection, and uneven settings. - A clear guarantee claim process, where you notify GS Diamonds within 14 days of noticing an issue (with photos and proof of purchase), and they’ll evaluate the piece. - Under this guarantee, if parts or materials are no longer available, GS Diamonds will do their best to replace them with "appropriate equivalents."

Contact info

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4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Price is better than everywhere else.

Price is better than everywhere else.
Infinite options to choose from

30 August 2026
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Reply from GS Diamonds

Aldrin, thank you for your kind words! We're pleased that our competitive pricing and extensive selection stood out to you. We hope to continue providing you with excellent choices in the future. GS Diamonds team.

Rated 5 out of 5 stars

Jessica was excellent

Jessica was excellent! Made the process extremely smooth and easy to follow. Great communications and updates.

28 August 2026
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Reply from GS Diamonds

We're so glad to hear about your positive experience with Jessica, Tom! It's great that everything went smoothly and communication was clear. Thank you for choosing us, and we look forward to assisting you again! GS Diamonds team.

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring. Very dainty. Ordering was very easy with no hassles. My ring was even finished a few days ahead of schedule which was a lovely surprise. I’m very happy with my purchase and would be happy to buy from GS again.

17 September 2026
Unprompted review
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Reply from GS Diamonds

Thank you for sharing your experience, Claire! We're glad the process was hassle-free and that your ring arrived even earlier than expected. We appreciate your kind words and look forward to welcoming you back! GS Diamonds team.

Rated 5 out of 5 stars

Would highly recommend

Awesome experience right from the start through to helping making a custom engagement ring. Will be referring friends here

26 August 2026
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Reply from GS Diamonds

Thank you for sharing your experience, Nick! We're glad we could help make the process of creating a custom engagement ring enjoyable for you. Your referrals mean a lot to us, and we can't wait to assist your friends as well! GS Diamonds team.

Rated 5 out of 5 stars

We had such a beautiful experience with…

We had such a beautiful experience with GS Diamonds for both my engagement and wedding bands. Georgia’s attention to detail and expertise helped my partner create the most magnificent engagement ring I could have hoped for! She helped guide him along the way and I’m completely obsessed.
We went back to the team for my wedding band and Annaliese was so lovely and patient. She gave great advice on the bands to choose and helped us make the perfect decision. The team are also so helpful when I drop in for complimentary regular ring cleans.
I can’t wait for the date so I can wear both every day now!

14 May 2026
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Reply from GS Diamonds

We're delighted to know that your experience with GS Diamonds was so positive, Jessica! Georgia's expertise and Annaliese's patience clearly made a lasting impression. We can't wait for you to enjoy wearing your beautiful rings daily and are happy to help with any future needs! GS Diamonds team.

Rated 5 out of 5 stars

Great service

Great service, great product.

28 August 2026
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Reply from GS Diamonds

We appreciate your kind words, David! It's wonderful to know that our service and product met your expectations. Thank you for choosing us, and we hope to see you again soon! GS Diamonds team.

Rated 5 out of 5 stars

Good updates as to status and delivered…

Good updates as to status and delivered as promised

24 August 2026
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Reply from GS Diamonds

We appreciate your kind words, Kevin! It's great to know that our communication and delivery process worked well for you. Thank you for choosing us, and we hope to assist you again soon! GS Diamonds team.

Rated 5 out of 5 stars

I wanted to surprise my wife with a…

I wanted to surprise my wife with a special necklace with 2 different gems. Diamond and emerald. Through a lot of research on internet i ended up buying 2 necklaces from 2 companies that i found the best value on internet .only after ordering the second one (the emerald) did i realise they were from the same company! Gs diamonds. After only one email to say that ot was indeed the same present, i was in contact with their customer service who did absolutely everythisng they could so that teh 2 oders join to make the most amazing necklace. I always spoke to the same person, they always responded and they delivered the necklaces as promised. How beautiful they are. Great value, great seevice. Amazing experience . Thank you

16 August 2026
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Reply from GS Diamonds

Bruno, we're thrilled to hear about your positive experience with GS Diamonds! It's fantastic that our customer service team could help combine your orders into a stunning necklace. Thank you for choosing us, and we hope your wife adores her beautiful gift! GS Diamonds team.

Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer, and for good reason! The diamond is stunning and of high quality; it was packaged with great care and matches its description 100%. Photos simply cannot capture its true beauty—it is absolutely magnificent.
The pricing is unbeatable, and the delivery was incredibly fast! I would like to give a special shout-out to Talar—she provides such excellent customer service that you feel like part of the family. I am so grateful that, even though she had just given birth, she still went out of her way to help me choose the perfect diamond.

15 August 2026
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Reply from GS Diamonds

We truly appreciate your kind words, Linda! It's fantastic to know that the diamond exceeded your expectations and that our service, especially from Talar, made you feel valued. We're grateful for your continued trust in us and can't wait to assist you with future purchases! GS Diamonds team.

Rated 5 out of 5 stars

As professional as they’ve always been…

As professional as they’ve always been since we had our rings made here. We came in for a 7 year anniversary clean up and refresh and our wedding rings came back brand new.

11 August 2026
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Reply from GS Diamonds

Dear Jasmina and Michael,
Thank you so much for your lovely review and for trusting us with your wedding rings over the years! We’re delighted we could bring your rings back to their original sparkle for your 7-year anniversary. Wishing you both many more happy years together!
GS Diamonds team

Rated 5 out of 5 stars

Thank you so much GS Diamonds

Thank you so much GS Diamonds, and especially ‘Talar’ who kept trying to source the perfect diamond for us. We were quite fussy, however Talar was sensitive and respectful to our requirements.
We’d recommend Talar who will not give up in the search to help you with your perfect engagement diamond/ring.
Adam & Karen 💍

29 September 2026
Unprompted review
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Reply from GS Diamonds

We're thrilled to receive your 5-star review, Adam & Karen! It's fantastic to know that Talar's dedication and sensitivity made your experience memorable. Thank you for recommending us, and we hope to help you with any future needs! GS Diamonds team.

Rated 5 out of 5 stars

Great to deal with

Easy to deal with, good communication, responsive and quality jewellery.
Shae was a pleasure to deal with

13 August 2026
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Reply from GS Diamonds

Thank you, Alex, for your wonderful review! We're delighted to hear that you found our communication and service seamless, and that Shae made your experience enjoyable. We look forward to serving you again with more quality jewellery! GS Diamonds team.

Rated 5 out of 5 stars

Fantastic service at GS Diamonds

All the help I received from the consultants was fantastic. They gave great advice in regards to choosing a diamond and I’m very happy with the final product.

5 August 2026
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Reply from GS Diamonds

Dear Scott,
Thank you so much for your wonderful feedback! It was a pleasure assisting you, and we truly appreciate your trust in us! We hope you enjoy your beautiful piece for many years to come! GS Diamonds team

Rated 5 out of 5 stars

Service was impeccable

Service was impeccable. No pressure to purchase from the initial consult however no attention to detail was spared. The final product that was delivered was excellent.

11 August 2026
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Reply from GS Diamonds

Hi Romana,
Thank you for sharing your experience with us! We believe choosing a special piece should feel just as memorable as the piece itself, so it’s wonderful to hear that you felt comfortable throughout the process and that every detail came together beautifully!
GS Diamonds team

Rated 5 out of 5 stars

Anneliese was super helpful to get the…

Anneliese was super helpful to get the perfect ring for my wife :)

3 August 2026
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Reply from GS Diamonds

Hello Xiao,
Thank you for your lovely review! We’ll be sure to pass along your kind words to Anneliese! We truly appreciate you choosing us for such a special purchase! 😊 GS Diamonds team

Rated 5 out of 5 stars

Great quality and service

Excellent quality and service

31 July 2026
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Reply from GS Diamonds

We appreciate your fantastic feedback, Ann! It's great to know that ouquality and service impressed you. Thank you for your support, and we hope to serve you again soon! GS Diamonds team.

Rated 5 out of 5 stars

Great service

Great service. Would recommend

3 August 2026
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Reply from GS Diamonds

We truly appreciate your positive feedback! It's wonderful to know that our service met your expectations. Thank you for recommending us, and we hope to welcome you back soon! GS Diamonds team.

Rated 5 out of 5 stars

High quality jewellery

High quality jewellery - got my husband’s wedding band from here. Highly recommend it!

24 July 2026
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Reply from GS Diamonds

We truly appreciate your kind words and are thrilled that you're happy with the quality of our jewelry. It's wonderful to know that your husband's wedding band met your expectations. Thank you for recommending us! GS Diamonds team.

Rated 4 out of 5 stars

Good experience

It was a nerve racking experience trying to design a ring but Nicole from the Perth store was patient and helpful. Thank you, we love the ring.

7 July 2026
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Reply from GS Diamonds

We appreciate your feedback and are glad to hear that Nicole made the ring design process smoother for you. Her patience and helpfulness are truly valued, and we're delighted that you're happy with the final result. Thank you for choosing us, and enjoy your beautiful ring! GS Diamonds team.

Rated 5 out of 5 stars

The best customer service experience I’ve had

I never thought buying an engagement ring could be such a positive and seamless experience.

It started with a simple question while browsing the GS Diamonds website. I didn’t expect much from the online chat, but I connected with Lynsey Clark, who went above and beyond from the very beginning. What started as a non-committal enquiry turned into hours of help late into the night, followed by a message first thing the next morning after I’d asked her to research the diamond inventory for me. I remember waking up to her message and, in that very moment, deciding that this is where I’ll be spending my money. She had invested so much in helping me that I realised there was no point going to another store as what I had just experienced was world-class personalised service.

Lynsey then connected me with the Sydney QVB team and made sure they had all the context for the next step she suggested, including my secret “just having a look” trip with my partner.

That’s where I met Grace Huang, who I absolutely have to give a shoutout to. She came prepared for the challenge, was incredibly knowledgeable, warm and an absolute pleasure to deal with. She played along perfectly with the secret visit and became my go-to person for basically all the remainder of my experience in store. The Lynsey and Grace tag team is honestly hard to beat.

A special mention to Vita, the online store manager, who looked after me whenever Lynsey was away and somehow knew exactly where things were up to every time I jumped on chat. And Haylie from the QVB store, who gave me all the time I needed to inspect my chosen diamond without rushing me. I can tell you right now, this review would not be the same if that hadn’t been the case.

From online chat to the physical store, the continuity and personal service throughout the whole journey has been exceptional.

Thank you, Lynsey, Grace, Vita, Haylie!

4 June 2026
Unprompted review
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Reply from GS Diamonds

Thank you so much for your glowing review, Tony! It's heartwarming to hear how Lynsey, Grace, and Vita went above and beyond to ensure you had a memorable experience. We're proud of our team's commitment to providing world-class service and are grateful for your trust in us. GS Diamonds team.

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