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TMC Fine Jewellers  Reviews 

246
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company, often praising the exceptional service and the stunning jewelry pieces. Customers consistently highlight the staff's helpfulness, knowledge, and friendly demeanor, making consultations comfortable and unpressured. Many appreciate the personalized approach, clear communication, and regular updates throughout the production process, which contributes to a smooth and enjoyable experience. However, some customers also noted feeling judged, rushed, or unwelcome during their appointments, particularly when expressing unconventional preferences or asking to view different styles and larger stones. A few other people also felt that the staff had fixed ideas about what they should like, were not personable, or that the range of rings on display was limited. There were also instances where customers experienced issues with delivery arrangements, leading to frustration.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

Clients share positive opinions on product, with many expressing delight over the appearance and quality of... See more

Service

Users describe positive interactions with service, highlighting the staff's helpfulness, friendliness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, enjoyable, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the pleasant, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a good experience at TMC consultations. I like that they never push you to purchase, we went in as I am upgrading my set and haven't quite decided what I am wanting, so they send you a quo... See more

Rated 5 out of 5 stars

TMC really know how to make your visions come true! The service was exceptional and all the jewlery pieces on display were stunning. The shop layout feels purposeful and not overwhelming. So happy wit... See more

Company replied

Rated 5 out of 5 stars

My partner and I had such an amazing experience with Rose and the rest of the team. We absolutely love ours rings and we will be back in the future for sure. I have been recommending TMC to my friends... See more

Rated 5 out of 5 stars

The staff were very helpful friendly and knowledgeable they appointment was not rushed and we felt like we had lots of time to try different styles. They answered all our questions and the communicati... See more

Company replied


Company details

  1. #3 of 8 best companies in Jeweler
  2. #3 of 9 best companies in Jewelry Designer
  3. #2 of 7 best companies in Jewellery Manufacturer
  4. #3 of 16 best companies in Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

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4.9

All reviews

(246)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was an overall amazing experience

Was an overall amazing experience , Rachelle was super knowledgeable about all the rings and super accommodating for what we were looking for, she was able to answer all of our questions and help us come to a decision. The atmosphere of the store was amazing and felt super luxurious and private. Would highly recommend to all my friends.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

A Special Day

Jasmin was thorough, helpful, and very patient throughout our appointment. My partner wanted to try heaps of different options and nothing ever seemed a bother. It's obvious you have a passion for your job and we really appreciated your excellent customer service. We felt special and appreciated, thank you!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t recommend the team enough and our rings are absolutely beautiful. Thank you TMC.

14 July 2026
Rated 5 out of 5 stars

These guys were excellent

These guys were excellent. Amazing communication the whole way through, with thoughtful details to enhance your experience of getting a well-made piece of jewellery.

11 July 2026
Rated 5 out of 5 stars

Brilliant experience with TMC

TMC has been extremely pleasant to deal with. The staff have been super helpful and friendly and catered to whatever I asked for. The in-person service is also top tier. They always ask if you want any drinks from Champagne to beer to coffee and water. Over months of correspondence with them they made this process so easy.

18 July 2026
Rated 5 out of 5 stars

Lovely experience exploring wedding bands!

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design.

Her service was fantastic - not pushy at all and genuinely helpful.

Thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

My first custom Heirloom piece

I had an amazing experience designing my custom ring. From the very beginning, Poppy and Bronte took the time to listen to my ideas, answer all of my questions, and guide me through every step of the design process. It took me a long time to finalise what I wanted and they were incredibly patient, knowledgeable, and genuinely cared about creating a ring that reflected exactly what I had envisioned.

The craftsmanship is exceptional and seeing the finished ring for the first time was such a special moment—it exceeded all of my expectations. The quality, precision, and care that went into every aspect of the design are truly evident.

Thank you TMC. I will treasure my ring for a lifetime, it’s the perfect, first heirloom piece, for my daughter.

11 July 2026
Rated 5 out of 5 stars

5*’s for Sammy

My partner and I went to see Sammy for our engagement ring consultation and she was amazing. So patient and informative, we felt comfortable straight away.

She walked us through tons of options and clearly knows her stuff when it comes to rings. Sammy made the whole thing feel exciting instead of stressful, which we really appreciated. Hands down the best consultation we’ve had!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely service and quality

I received my ring all the way to Norway just in time for my wedding. It’s been a few days since the wedding and I have to say I love love love the ring! Wow, it’s exactly what I wanted and it came in the most beautiful packaging! I’m so happy!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Always have a good experience at TMC…

Always have a good experience at TMC consultations. I like that they never push you to purchase, we went in as I am upgrading my set and haven't quite decided what I am wanting, so they send you a quote with everything you like and you can order when/if you're ready.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for the best experience!

My partner and I had such an amazing experience with Rose and the rest of the team. We absolutely love ours rings and we will be back in the future for sure. I have been recommending TMC to my friends and family because of how exceptional the company is.

30 June 2026
Rated 5 out of 5 stars

We had the most wonderful experience…


We had the most wonderful experience with TMC Fine Jewellers. We purchased my engagement ring as well as both of our wedding bands from you, and we couldn't be happier with every piece.
From the very beginning, the team was so knowledgeable, patient, and helpful, taking the time to guide us through the process and helping us choose rings that were perfect for us. They made what could have been an overwhelming decision feel so easy and special.
They also engraved our beautiful wedding bands, which added such a meaningful personal touch that we'll treasure forever.
Thank you to everyone at TMC Fine Jewellers for your incredible service, care, and attention to detail. We absolutely love our rings and would highly recommend you to anyone looking for beautiful timeless jewellery and a memorable experience.
we can’t wait to return for some more jewellery pieces.

10 November 2025
Unprompted review

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