Jessemade Australia Reviews 

321
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are beautifully crafted, feature lovely custom engravings, and boast exceptional overall quality that makes them truly meaningful gifts. People also find the website navigation simple and smooth, while deeply appreciating the exceptionally fast, reliable shipping and wonderful presentation packaging options. Some reviewers were not happy with delayed delivery times, noting that it took significantly longer than expected to finally receive their packages. A few individuals also pointed out that customer communication regarding tracking status and shipping updates could be improved during the waiting period.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items as well-made and beautiful.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully made... See more

Order

People report positive experiences with order, highlighting the simple process and easy-to-navigate website.... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that processing and shipping are... See more

Website

Reviewers highlight positive aspects of website, noting that the online platform is very simple to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Jessmade Australia browsing for gifts. There was a wallet that I liked to buy for a co-worker leaving. I am not an online buyer at all but thought I give it a go. I must say I was impressed... See more

Rated 5 out of 5 stars

This is the perfect gift for my soul sister who lost her angel baby and then went in to have her rainbow baby. She wishes people would speak more about her angel baby and so she knows Robyn is never f... See more

Rated 5 out of 5 stars

Absolutely love it... I ordered a customised bracelet for Father’s Day from Jessemade and it turned out amazing!. The quality is beautiful, the engraving is perfect, and it feels so personal. My husba... See more

Rated 5 out of 5 stars

I’m so glad I came across Jessemade Australia online. I ordered a personalised custom family Xmas ornament which consisted of 9 names of family members. It was the best decision I’ve ever made. The c... See more


Company details

  1. Gift Shop
  2. Christmas Store
  3. Corporate Gift Supplier
  4. Fashion Accessories Store
  5. Jeweler
  6. Jewelry Store

Written by the company

Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

321 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(321)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

I am so happy with this product and I accidentally spelt my daughter’s name wrong they have been so kind in helping me with the correction of it and I am very thankful. I recommend buying this from this company and their correspondence has been amazing. Highly recommend.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful gifts

Absolutely fantastic service, communication, products I will definitely be buying for every celebration, so happy with the purchase, even after my mistake, willing to replace with correct writing which was not even their fault at all.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and great service

The ordering process was so simple, communication was great and it arrived so quickly. I ordered a personalised acrylic hanging ornament It was exactly what I hoped it would be. True to the proof and great quality.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Item and a great company to deal with.

I ordered a Birthstone and Name Necklace but I never got it, but was told that the courier had dropped it off. I contacted the courier company and they said I had to contact the company that sent it, which I did. Well what an amazing company they offered to replace it and they did with no cost to me, which I appreciated so much. I got cleaning cloths, a bag and a box which was awesome. Fast delivery and a great gift for my daughter-in-laws birthdays next year. If you have wonder about there item but aren't sure I am saying to you that you won't regret your purchase, so go get that item you love. A big Thank you to the team.

10 July 2026
Unprompted review
Rated 2 out of 5 stars

Bought e-cigarette comes with no…

Bought e-cigarette comes with no instructions in as far as I know it doesn't work

28 May 2026
Unprompted review
Jessemade Australia logo

Reply from Jessemade Australia

Hello,

We are sorry to hear that.
Would you be able to provide us with your order number?
Here is our contact email address: support@Jessemade.au
This will help us understand the problem clearly and ensure that we can provide you with the appropriate solution.
We are willing to provide you with an effective solution.

Rated 5 out of 5 stars

what an absolutely amazing business…

what an absolutely amazing business have been very helpful when i found out my best mates mrs necklace had a spelling error and they went above and beyond to help me thank you so much and i am greatful that i had come across your wesite thank you

21 May 2026
Unprompted review

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