MATE Reviews 

We recently moved to Mate and I can honestly say it was a very smooth & easy process. We have saved heaps on our bills and the customer service has been excellent. Would definitely recommend this service to others.

Ripper company. Can’t believe how much money be saved and never had any issues. Highly .

I love how much money we’ve saved. They’re an amazing company and I love that they’re Australian owned.

Wow! Finally some genuine Aussie customer service from a 100% Aussie owned company. I swapped to Mate recently as I had issues with my old provider. They were so quick to get to the bottom of what had been happening and get it sorted for me. Cannot recommend them more highly.

I LOVE Mate. Been a long time customer and cannot fault them. Have saved a lot if money over the years and never had an issues. Big thumbs up.

Great! Value and service

Nothing is too hard. Easy to communicate with. Aussie call centre. Great service. Great rates. Saved heaps. Upfront with any changes to my service and always there to answer any questions.

LOVE MATE. Saved a bundle since being with them for about 5 years. Have NBN and multiple mobiles with them and couldn't be happier. Customer service is brilliant if I've ever had any questions. I love that the company is Aussie owned and operated with an Aussie call centre. Makes all the difference.

Great company
Mate is the best and fastest supporter ever when you need it! highly recommended for anyone!
Kim Nguyen

I use both phone and NBN and both work great! If I ever had issues or a power out the service team were right on it. They really did make the issue go away in an instant !!
Great price, great service !!

NBN speed is very fast with the MATE preconfigured modem.

Customer service was great. Used the chat to resolve any issues I had

The WORST speeds I have ever had going back to the year 2000. Fibre to Premises Service provided by Lets Be Mates has been abysmal. We aren't even big users. Terrible Technical help (switch the router off & on again). Our year contract dragged on forever. Now with TPG 10 x faster & cheaper too!

Terrible internet. It has dropped out three times this week and many other times since we joined. The support service isn't that great either. See ya MATE!

AVOID!! I would put zero stars if I could. They try and take money on days they’re not supposed to as I set up a payment plan. They just took the last of my money for food for my kids for the SECOND time now. They’re slow and sometimes don’t even work at night time. They’re fake and nice on the phone but they’re sneaky and absolute rip offs. Worst internet company I’ve ever been with!

I am rating my experience with them as I was shocked by the dryness and limit rudeness of both the 2 customers agents I reached yesterday and today. And my shock is that I was looking to sign up, not an existing customer with issues, nothing to fix. The sales part should be the easier part of it all, the one where it's easy to talk to the customer but all I got was impatience, short answers at questions and clarifications I had. After the 2nd impatient and dry lady I talked to today hung up our call with the driest "have a good day" I have ever heard, I decided against signing up. This is a bad beginning !!!!

Terrible experience. Everything looks nice and easy in the app, but when you actually try to cancel your service, the cancellation button conveniently does not work.

Then, when you try calling, you spend ages talking to an automated system, only to be left on hold with the waiting music for what feels like another hour.

Really frustrating and disappointing experience. Cancelling should be simple, but Mate makes it unnecessarily difficult. Very poor customer service.

I have been with Mate for four weeks after being sucked in by the NAB credit card discount deal. During that time I have had two drop outs each lasting 6 to 8 hours. I never had dropouts with my previous ISP (Launtel). Downloads have never reached the advertised speed. Another long drop out today was the last straw so I churned to Superloop which is providing a download speed well avove the advertised speed. Same PC - same LAN!

If only we could leave Zero stars....

Service sucks, cost sucks.... pay for 2gb download get less than 1gb, don't do it.

I signed up thinking they ould be fine, but they do not answer phone calls or email, they just rip you off, they even take a month payment in advance.. Stay clear of MATE.

I’ve been with MATE since 2018 and have had a consistently good experience. I’ve always been on a 50/20 internet connection, and the speeds have reliably matched what I’m paying for.

I also have mobile phone plans with them and haven’t had any issues there either.

Overall, MATE has been reliable, straightforward, and easy to deal with. Happy to recommend them.