Haide provided exceptional customer service from start to finish. After my mobile order had been cancelled because it hadn't been activated within the required timeframe, she quickly helped me get eve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cherry assisted me with my internet connection problems. She told me to change some settings on my router. Her instructions were clear and she appeared to be enthusiastic about her job which is great.... See more
Company replied
Mel was extremely helpful. Contacted the appropriate party to find out what was the delay of the NBN technician. Then he followed up the following day to see how everything went and gave me helpful in... See more
Company replied
Thank you to Tina and everyone at Spintel for making my transfer completely painless. I’d been with my previous provider for years, so I was really hesitant to switch and worried I’d be without my N... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About SpinTel
Written by the company
SpinTel is a proudly Australian-owned telecommunications provider, helping Australians stay connected since 1996. We deliver reliable and affordable services to residential and business customers across Australia, including NBN broadband, 5G Home Internet, mobile plans, home phone, VoIP, and business connectivity solutions.
Our mission is simple: to deliver great value, dependable services, and exceptional customer support.
At SpinTel, we believe staying connected should be straightforward, affordable, and supported by a team that genuinely cares.
As technology continues to evolve, SpinTel remains committed to delivering competitive pricing, reliable services, and a positive customer experience. Whether you're working from home, streaming your favourite entertainment, running a business, or keeping in touch with family and friends, we're here to help you stay connected with confidence.
OUR BRAND PROMISE
Written by the company
- We know what it takes to stay in touch
- At SpinTel, we believe staying in touch should be simple, reliable, and stress-free. Our plans will always be simple, our service great, and you'll find it easy to get the help you need when you need it.
Contact info
PO Box Q1106, QUEEN VICTORIA BUILDING, 2000, SYDNEY, Australia
- 13 22 10
- spintel.net.au
4.5
Excellent
956 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karen was very helpful
Karen was very helpful all along. She made it very easy to set up connection for me.
23 July 2026
Unprompted review
They were able to fix my problem and…
They were able to fix my problem and cared that it was resolved efficiently and quicklyas possible. It was a big relief for me as phone wasn't functioning. Though for your website etc 2fa. You must put in an email option. There is no way to authenticate when phone is broken down and you need to access your account.
22 July 2026
Unprompted review
Donna managed to understand my issue…
Donna managed to understand my issue quickly and offered me a very favourable outcome. She was polite, very responsive and helpful. Thanks Donna!
23 July 2026
Unprompted review
Cherry is very polite and kind and…
Cherry is very polite and kind and helped fix our issue efficiently.
5 Stars 🌟
23 July 2026
Unprompted review
Officer was absent it place my order…
Officer was absent it place my order for nw physical
23 July 2026
Unprompted review
Mia was wonderful in helping diagnose…
Mia was wonderful in helping diagnose my internet problem and taking steps to fix it
23 July 2026
Unprompted review
Rolly was very helpful and nothing was too much trouble.
Rolly was very helpful and nothing was any trouble. I do hope I get him again if I have to call. Very respectful .
23 July 2026
Unprompted review
Cherry was Friendly kind and patient
Cherry was Friendly kind and patient
23 July 2026
Unprompted review
Hello, Query on data used
Hello,
The lady who helped me today was called Mia. Mia was very pleasant, easy to understand and helped me with my query.
23 July 2026
Unprompted review
I have appreciated Spintell staff competency and clear communication.
I have appreciated Spintell staff helping over a number of days to fix a complex new connection problem. Finally fixed today by Lavi. All staff have been competent and easy to hear and understand over the phone. Thankyou.
23 July 2026
Unprompted review
Haide was extremely helpful ...
Haide was extremely helpful and provided answers to all my questions.
Great experience.
23 July 2026
Unprompted review
Mark was very helpful
Mark was very helpful. He worked with us and followed up to make sure our issue has been resolved.
22 July 2026
Unprompted review
Mary helped me change the activation…
Mary helped me change the activation date of a new nbn service. It was very quick and no waiting on hold for hours. Hopefully the connection and service goes just as smoothly. Thanks Mary
23 July 2026
Unprompted review
Reply from SpinTel
Hi Robyn,
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that Mary was able to assist you with changing the activation date for your new NBN service quickly and efficiently.
It's especially rewarding to know that you received prompt assistance without long wait times. We'll be sure to pass your kind words on to Mary. Your recognition is greatly appreciated and motivates our team to continue delivering fast, reliable, and exceptional customer service.
We hope your NBN activation and ongoing service are just as smooth as your experience with Mary. Thank you for choosing SpinTel. We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
SpinTel
Leah provided excellent customer…
Leah provided excellent customer service. She listened to my concerns and went above and beyond to solution me with 100 percent satisfaction. Would recommend Leah.
23 July 2026
Unprompted review
Reply from SpinTel
Hi Clive,
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that Leah provided you with excellent customer service and took the time to listen to your concerns. It's fantastic to know that she went above and beyond to find a solution that left you 100% satisfied.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Leah. We're sure she'll be thrilled to know her dedication and commitment made such a positive difference to your experience.
Thank you again for your support and for choosing SpinTel. We look forward to assisting you whenever you need us.
Kind regards,
SpinTel
Cherry
Cherry,
My customer service lady, went above and beyond to help me with my issue. I have spoken with other agents, told my issue was fixed when it wasn't, has been on going for almost a month. Cherry helped me and had my issue sorted within the hour!
5 Stars for 🍒
23 July 2026
Unprompted review
Reply from SpinTel
Hi Sarah,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that Cherry was able to resolve an issue that had been ongoing for nearly a month. We understand how frustrating it can be when a problem isn't resolved straight away, and we're pleased that Cherry went above and beyond to get everything sorted within the hour.
Your kind words and 5-star recognition mean a great deal. We'll be sure to pass your wonderful feedback on to Cherry, who will be thrilled to know her dedication and commitment made such a positive difference.
Thank you again for your support and for choosing SpinTel. If there's ever anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
SpinTel
Reply from SpinTel
Hi Kate,
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that Riley provided you with great customer service.
It's especially rewarding to know that Riley was helpful and friendly throughout your interaction. We'll be sure to pass your kind words on to Riley. Your recognition is greatly appreciated and motivates our team to continue delivering friendly, reliable, and exceptional customer service.
Thank you for choosing SpinTel. We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
SpinTel
Gretchen
Gretchen, helped me trouble shoot 2.4 Gh connection. We had a good laugh too. Thanks
22 July 2026
Unprompted review
Reply from SpinTel
Hi Victoria,
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that Gretchen was able to help you troubleshoot your 2.4 GHz connection and get everything sorted. It's especially nice to know that she made the experience enjoyable with a good laugh along the way. Providing friendly, knowledgeable support is what we strive for, and we're so pleased Gretchen delivered that for you.
We'll be sure to pass on your kind words to Gretchen—they'll mean a great deal to her.
Thank you for choosing SpinTel. If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
SpinTel
Maecrena Is wonderful Service
Maecrena’s service is wonderful! She’s been so helpful in getting me an extension on my bill so I can pay it on time.
23 July 2026
Unprompted review
Reply from SpinTel
Hi Peter,
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that Maecrena was able to assist you with arranging a payment extension and make the process as smooth as possible. Providing helpful and understanding support is something we strive for, and we're pleased to know she made a positive difference to your experience.
Your kind words will be passed on to Maecrena, who I'm sure will appreciate your recognition.
Thank you for choosing SpinTel. If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
SpinTel
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