Dodo Services Reviews 

Extremely disappointing experience and would give zero stars to Dodo. I have never experienced such poor customer service and such a lack of accountability from a telecommunications provider.

I requested a new phone number due to a security concern. Dodo provided me with a replacement number, but afterwards I couldn't use the network or the phone number at all.

I contacted customer service more than 6–7 times over the course of a month. Every single time, the agents sounded very confident, claimed they understood the issue and assured me that they would arrange backend changes to fix everything. However, the reality was that nothing ever changed.

The situation became even worse when I decided to switch to another provider. I used the Dodo account number provided by their own representative to initiate the porting process, only for it to fail. When I contacted Dodo again, their agents kept insisting that the number associated with my account ended in 500, despite the fact that I had already been issued a new number.

The last representative told me she would personally handle the matter but couldn't even guarantee when she would get back to me.

Seriously? It had already been over a month. In today's digital world, customers cannot be expected to wait indefinitely for a telecommunications provider to fix its own mistakes.

After countless calls, repeated empty assurances and absolutely no meaningful resolution, I eventually had to cancel the service altogether instead of being able to port my number successfully.

What frustrates me most is that the agents are very firm and confident in what they say, but their actions repeatedly contradict their promises. They seem to understand the issue during the conversation, yet somehow end up doing the exact opposite of what is needed.

A security-related request turned into a month-long nightmare, with lost time, no functioning service and unnecessary complications.

Dodo needs to seriously improve its customer service, internal communication and account management. Confidence on the phone means absolutely nothing if the actual problem never gets fixed.
The refund was appreciated, but customers shouldn't have to go through this much trouble just to receive a functioning service.

I would strongly encourage anyone considering Dodo to think twice.

I have been with dodo for about 4yrs.
I've had the wifi drop out while watching a show, the show go blurry & am unable to contact anyone when my wifi is down. I can ring & talk to someone if I want to join but not when I need technical support after 6pm!

Would give 0 star if it was possible. Waiting more than 18 days for Sim replacement. Can't change providers until I have that replacement

as mentioned on the landing page for this company, expect deeply frustrating interactions with customer service to the point where you wonder how they are even legally operating in Australia

⭐ 1 STAR – ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE
My experience with Dodo has been absolutely appalling. I purchased a prepaid SIM card approximately 10 days ago, and what should have been a simple activation process turned into an absolute nightmare.
I called customer service approximately SEVEN times trying to get this SIM card activated. Instead of helping me, the staff repeatedly transferred me backwards and forwards between departments, as if nobody had a clue what they were doing or was willing to take responsibility for actually resolving the problem.
At one point, I was stuck in a ridiculous automated phone loop that went absolutely nowhere. After calling back multiple times, I was eventually hung up on. When I tried calling again, I couldn't even get anyone to answer the phone.
Let that sink in: I paid for a product, spent hours trying to get it working, and couldn't even get basic assistance from the company I paid.
To make matters even worse, after all this back-and-forth, the SIM card was left unusable following the activation attempts, and now I'm being refused a refund.
The entire experience has been infuriating. The customer service is an absolute joke. Nobody seems interested in helping, nobody takes responsibility, and nobody appears capable of resolving even a straightforward issue.
It genuinely felt like I was being passed around in circles, with each person simply pushing me onto someone else rather than actually doing their job. As a customer, you're left wondering whether anyone there genuinely cares about resolving problems or whether they simply expect you to give up out of frustration.
Dodo needs to seriously reconsider how it treats its customers. Customer service should mean providing assistance, taking ownership of problems, and finding solutions. What I experienced was the complete opposite.
I've lost time,, stranded in a remotearea for 4 days with no communication or banking servies , been left with an unusable SIM card, and been denied a refund for something I couldn't even get activated.
If this is the standard of service Dodo provides to new customers, I would strongly advise people to think twice before handing over their money. Getting a customer to purchase a SIM card is apparently easy enough, but getting any meaningful help afterwards is a completely different story

Absolutely shocking. Had no internet due to an error on their end for 2 weeks!!
Stuffed up my service then tried to charge me a bunch of money and cancelled and had to resign up because they stuffed it up so bad and then made me pay for my modem twice. Useless piece of garbage provider. Don’t go with them. The idiots on the phone are the worst.

Disgraceful i ask them to fix my internet speed of 800mbs download and 92 upload. Yet I receive only 200 mbs download and 70mbs upload so I told them I wasn't paying for the month and they disconnect the internet straight away

Big heads up to anyone choosing dodo. I have been paying for their top service at $93 a month for over 2 years and it has recently come to our attention that we weren't receiving the accurate service.
Upon asking for a refund they are saying they can't provide it because it's my fault for not acknowledging the fault.. so I would strongly advise everybody to do a speed test and check how much there actually getting. I have recorded every conversation with them as proof and they have even admitted to providing the wrong service, yet are still trying to not refund or provide an adequate solution for us. This is highly unacceptable and daylight robbery. This could turn into a class action lawsuit as I'm sure I'm not the only customer who has been dealing with this

Payments not been made.

Called to cancel the service.
3 months later receive a bill for full quarter.
Service was never cancelled, new tenant getting free electricity.
Called asking why Dodo didn’t cancel - no reason.
Was told it would be cancelled and a new bill sent.
Revised bill received and paid now Dodo wants proof of my new lease? I’ve sent it.

ABSOLUTE JOKE. It’s dodos mistake my cancellation request is in their system. Now they want proof I am not the one residing at the property? This does not fix dodos mistake.

I'd give them zero stars if I could. I have a clean credit file and these fools rejected me for a gas account. Even after going to the ombudsman they could not offer a clear explanation why. Choose another provider and don't let low costs fool you!

Shocking service, have been with the company 20 days and little or no mobile phone service with my new esim. Try to get it fixed or speak to someone with a good grasp of English impossible.
Still trying!!

I received my new phone sim in the mail and have been trying to activate it for over a week. I have phoned customer service every day to ask when I will be receiving the text confirmation that I am able to swap over to my new sim card. I keep being informed 1-2 business days. If I do not have a resolution by the end of next week, I am taking my business elsewhere because this is getting ridiculous. I have not done so already because I have my internet with Dodo and have not had any trouble with that as yet.

Dodo repeatedly demanding i supply them my bank certificate to get my refund. ..im now taking this story to the news .tv.

Honestly, these guys dont even deserve the 1 star. Absolutely terrible service, switched internet a week ago, first they managed to provision the wrong service, 4 days later when they finally provisioned the correct line, NBN completed their part and dodo were incapable of assigning my service an IP address. Always the same troublshoting, always the same 24 to 48 hours to fix.

They managed to generate an invoice and bill me second time aroudn in provisioning so now I lose more time battling following this up.

Decided to choose a different provider that is capable and doesnt have a disfucntional tech support team.

If you choose Dodo, good luck

Update: Thank you TPG internet, their process was flawless and they had me connected within 12 hours

Once they had my money they did not provide the e-sim to activate the service.

When I called I was treated like an idiot and told to activate the e-sim they refuse to send me.

I was then transferred from department to department where I had to explain the situation again and again.

Then I was advised I would be called back in a hour which they did not.

So I used the online help, they just told me to call the phone line.

The phone line just sent me from department to department.

No service, no accountability no ability to even raise a complaint about the service.

I wish I could give less then 1 star they did not even earn that star.

Awful customer service, internet never works, wouldn’t let me cancel sub, do not ever ever use these! Go elsewhere

They were great for about a year. I was on a really fast Internet plan (500mbs) so was happy as I wanted a fast service to prevent buffering while watching AFL on Kayo in 4K.
Then one afternoon while watching footy the internet stopped working. I checked NBN - no outages. After waiting half an hour on the Dodo technical support line, I found out that Dodo automatically downgraded my plan to 25mbs because they thought that was all I needed. Apparently they sent out an email warning me that this would happen (which was buried in my junk folder) and if I didn't respond they would downgrade the plan automatically. I can't believe how stupid this policy is! It should be the customer who decides what plan they want to be on, not Dodo. After complaining my service was restored the next day but then I had the reset my mesh router system to get everything back online. This is very poor business practice and I am now moving to another ISP which doesn't have an auto plan downgrade process.

All good until it's not. No internet today, call them up, long waiting process in queue. Told they know the issue and are working on it. Call back 5 hours later for update and they say theres been a recent increase in calls and reports so now they are escalating, been told to expect internet back tomorrow... Lack of urgency and any real concern from support, felt brushed off on each call. Not impressed, will be looking to switch. Worth noting, before this the internet was choppy at points and would randomly cut off. Felt slow at points too.