Dodo Services Reviews 

The classic would rate 0 if I could. Do not go with dodo if you want a provider for energy or NBN that things run smoothly with. Terrible customer support, no one knows what they are doing.

After cancelling two mobile phones to change mobile phone plans, Dodo proceeded to also cut off our internet service. When contacted and asked why the internet was down, we were told it was disconnected, and then when questioned why, were simply told "It's just disconnected." and told to pay additional money in order to have the service turned back on. We have since changed providers, as this treatment of customers is unacceptable. I sincerely hope the customer service team working yesterday had the worst day of their lives, and are facing layoffs and the company goes under - easily, with zero competition, the single worst provider in the entire country.

##NEVER AGAIN I BOUGHT 5 STARTER PACKS FOR COMMUNITY CENTRE PARTICIPANTS AND NONE WOULD ACTIVATE I HAD TO WAIT WEEKS FOR NEW SIM CARDS TO BE SENT IN MAIL THEY HAVE AUTOPAY WITH NO OPTION TO CANCEL AND LOCK YOU INTO MONTHLY PAYMENTS WITH NO CHOICE!!!!!!

This is the worst provider we have ever used. The service itself was slow and glitchy and customer service was non-existent. We couldn't wait until our contract ran out to change.

No offence but you guys suck! Such sour lemons. Been a huge stress and people on the phones don't know what's going on , dealing with Dodo was more painful then childbirth and I had no pain relief
So take that information and use it well
Xoxox

Very poor customer service. Takes months to solve my problem.

I would give a no star or -1 star after my experience with Dodo. I had signed up for all 3 services, and at first all went well. But then problems started arising, first with no way of accessing my energy account. Dodo also never ONCE sent me an invoice for my electricity account, although I requested it over and over again. Then I couldn't access any of my services and was flying blind. Which also meant, they would just deduct money without transparency. My attempts at solving this problem lead me to hours on the phone to rude and hard to understand representatives, which was infuriating me to no end. It took more than 6 months for them to sort out my account.... And still never any access to the electricity account. So I changed, and was expecting a bill from them. It never came, I couldn't access my account online. So I emailed them, please send me the bill. They didn't. I contacted them again, please send me the bill, you've sent me an overdue notice, but no bill attached. Please send the bill i don't know how much I owe you.
Yesterday I got an email from a debt collector!!!!!! Dodo you are the worst service provider ever!!!! STAY AWAY

A joke. Total garbage .

Very disappointing experience with Dodo Energy.

Following a billing system change, my gas bill increased dramatically without any prior notification, and a large direct debit was taken from my account while the bill was still under dispute. Even after requesting that automatic debits be paused, the payment still proceeded.

To make matters worse, after my final bill was generated, my online account continued to show a $0 balance, leaving me with no visibility of what was actually owed, and it took an unreasonable amount of time for Dodo to provide the final bill and payment instructions.

It took an escalation to the Energy & Water Ombudsman NSW before the matter was properly addressed and the debit was refunded.

My biggest issue isn’t the bill itself—it’s the lack of transparency, poor communication and failure to honour commitments. In the middle of a cost-of-living crisis, customers deserve far better.

I’ve now moved to another energy provider and won’t be returning.

Charged me double for my electricity bill then tells me it will take 10 days to be refunded.

They were two seperate payments as well. My main concern is that I got charged AFTER I paid my bill before the due date.
This company is basically a scam.

Why do you have to pay to cancel and you can’t even get rid of it. This is ridiculous. The phone callers have no idea what there talking about

They should seriously start training the entire staff in that company!
I cancelled in Sep 25, they called me 5 times at least, super annoying. I told them I cancelled the service.
They kept charging till April 26 with overdue $490.
They pass forward it to credit control company.
I send them all proof and send them to hell.
Internet was sort of okay but they have massive internal mess. If they focus more on being organised and less passing things to credit control company, they might have hope

The website is unusable can't even make a payment and to do it on the phone about a 30 minute wait time only to not understand anyone

Currently on the phone to dodo. Signed up on Friday, not even a week a week ago. $65 a month, no lock in contacts and cancel at any time. Brought my own modem, set it up myself and get the bill from dodo, 2 days later. . . . $92.99!!!!! What the?? On the phone to dodo, asked why this is? I asked for the first month free in return of the useless service offered straight off the bat. What a horrible way to kick off with a new client. 50mins, still in the phone, dodo offered at $20 discount, bringing down the total to $72.99 a month. No, I signed up for $65 a month, with my own modem and it's recorded conversation. Have been asking to speak to a manager for over 15mins now. Still not being put through and now have been told my internet will be cut off. Just got told a manager will ring me back, asked for the reference number off the call and have been placed on hold again. It's not that hard dodo. You offered the customer $65 a month, honour the commitment you have made and credit the first bill for the massive inconvenience your company has caused. 60mins later, still on the phone with no resolution in sight. Overseas call centres, communication breakdowns over the phone. Staff not trained correctly. Is this how the year is going to be with dodo??

Out of any and every supplier we have ever had, by quite some margin ... the worst we have ever dealt with. Non existant customer service. Under NO CIRCUMSTANCES sign up to Dodo.

Dodo used to be cheap when we first signed up and they offered decent discounts, but lately the bills have just been creeping up and up to the point it’s ridiculous. I honestly don’t trust their billing at all anymore, and they constantly push smart meters as well.

After comparing my actual usage against other providers, I’m paying almost double what competitors estimate for similar usage. I’ll be ditching Dodo and would not recommend them to anyone. Avoid at all costs if you don’t want overpriced power bills.

It’s the worse the app does not work at all when you have to pay for the bill so pathetic and then they say we will give you to the debt collector if you don’t pay . How do you want us to pay can’t pay online

Worse costumer service Iv called them about an issue 3 times and kept getting hung up on. Insane

Do do count month fee not really on month basis, actually on 28 days basis, I attempted to transfer to another service provider, I was charged the whole month fee because I transferred to another service on day 29, not even a month yet, extremely disgraceful

It's really disgusting, especially the electricity bill, and this has happened 3 times. Luckily, when I complained to the EWON ombudsman, I won the case a few years ago and this year it happened again. I'm waiting for confirmation from the Ombudsman after that I will switch back to the old provider. What doesn't make sense is that the electricity bill has jumped from the normal $ 300, it looks like manipulation and various reasons from the noisy Customer Service. Suddenly someone sent a message to my mobile that I had a gas bill in the name of Dodo, while I checked the biller code and it was different (spam).I had still evidence to show anyway .