Superloop  Reviews 

Noel was very helpful in helping me diagnose my internet issues. He went above and beyond and showed me how to diagnose through Netgear as well

Exceptional customer service from bloom. Very short wait time on hold and recieved a call back very quickly after the phone call dropped out. Easy over the phone booking service.
Thank you!

Jet was a great help, haven’t got the internet up and running yet but it’s great we did a lot of troubleshooting and has organised a tech visit

Awesome Customer Service

Canceled Service 30 days in advance and they still managed to suck 27 dollars out of my account after disconnection. I spoke to a representative on the phone to cancel and was given a date that I paid up to... from the beginning we had ussies with super loop. Don't get caught after 6 month price spike also.

My experience with Superloop NBN was extremely disappointing. I cancelled my service after switching to another provider, and the transfer immediately disconnected my Superloop connection. Despite no longer having access to or being able to use the service, I continued to receive invoices from Superloop.

The reason given was a 30-day notice period in their terms and conditions. While this may be legally covered by the contract, charging customers after the service has already been disconnected and transferred elsewhere feels unfair and unreasonable.

What frustrated me most was being billed for a service that was no longer available to me. The cancellation policy may be buried in the fine print, but it creates a poor customer experience and leaves customers feeling trapped even after they have moved to another provider.

I would strongly encourage anyone considering Superloop to carefully review the cancellation terms before signing up. My cancellation experience overshadowed any positive aspects of the service and left me with a very negative impression of the company.

Tried to find out the issue

Good customer service

Great customer service excellent communication

Celine is very professional and efficient in sorting out my request. She explained to me clearly in plain language and i’m very happy with it.also, she even picked up errors just done by previous staff when setting up my account.

Maricor was very helpful thanks for helping me set up a service

Chad was very professional and friendly and dealt with my call promptly snd easily

Jet was really helpful assisting me set up my NBN connection. Thank you mate!

Bloom was great very helpful and patient

Ryan provided assurance we needed for the upcoming nbn technician appointment. thanks!

The staff was polite, patient and amenable when helping me sign up with Superloop as a first timer. Answered all my questions in detail.

Great service

Absolutely wonderful service from Jet. He was so patient, explained everything and sorted all our issues out. It was a real pleasure chatting to Jet and having such wonderful support and understanding. Thank you Jet and all the Exetel team and NBN for such marvellous service! A ++++

The service is shit, they dont help or want to help. It takes over an hour to resolve simple issue. On every transfer within the departments they do a identity verification check. They are shit and I will not be using or reccomending them to anyone.

Really happy with the service! They were very helpful and patient with me, and they made sure everything was sorted out. I appreciate how easy they made the whole process. Thank you for the great service!