Forz was amazing and answered all my questions thoroughly. Stayed on the phone with me to make sure I could log into the app straight away and also corrected any misspellings for the future. The custo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arnel was so patient with me and was able to sort out an ongoing problem created by me. The service I receive is so good I would be reluctant to change servers. Thank you!
First time ever moving out and Angelina made it so easy to figure everything out. One call and my internet has been connected for when I move into my new place. Great service and communication thank y... See more
I needed help, and the team were supportive - additionally when 1 of my follow up questions was for a different area I was quickly put in touch with the correct area and supported to get what I neede... See more
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Superloop
Written by the company
internet_
Superloop is Australia’s modern challenger telco and internet service provider that’s unleashing the unlimited possibilities of the internet. Superloop is all about experience - we're not just a utility - with a promise to be super from the ground up. We’re more tech than telco, and we deliver quality service across our consumer, business, and wholesale units.
Bundle & Save
Bundle any eligible service (like one of our mobile plans) with your existing Superloop internet, and you’ll get a $5 discount on your monthly internet bill. The more services you bundle the bigger your discount.
Free with Friends!
Sign-up friends or family to Superloop nbn and you’ll get 10% off (up to $10) your monthly bill. If you get enough people you could have FREE internet for up to six months. Check it out at spr.as/refer
superloop.com
Australia’s new network
Just one of the ways we make internet more super.
Superloop is one of the few telcos with a physical connection to every nbn Point of Interconnect across Australia. We also own a whole lot of sub-sea cable capacity which allows us to deliver reliable, high-speed internet at super-competitive prices.
Some reviews were submitted in response to incentives offered by Superloop. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Superloop. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
12 Shelley Street, 2000, Sydney, Australia
- superloop.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Glenda has been absolutely great…
Glenda has been absolutely great throughout the call, and assisted me with all the questions I had. Based on this excellent assistance from Glenda, I will definitely recommend Superloop to friends and colleagues.
6 September 2026
Unprompted review
Grace was so patient with me and helped…
Grace was so patient with me and helped in every way to get me back online. Very happy. Thanks
6 September 2026
Unprompted review
Grace was very kind and helpful in…
Grace was very kind and helpful in resolving the issue I was having with Internet.
5 September 2026
Unprompted review
Glenda was very polite & helpful in…
Glenda was very polite & helpful in explaining me the home Internet options available for me. He clarified all my doubts even if I repeated my questions. She helped me throughout the process from handling my query to helping me set up my Superloop app on my phone.
Thank you Glenda for your kind support.
5 September 2026
Unprompted review
Jes was super helpful and patient with…
Jes was super helpful and patient with me. She even gave me a callback as I was driving and couldn’t complete the whole process of signing up while driving. She made sure I didn’t have to repeat myself and had everything prepared for a smooth sign up process.
4 September 2026
Unprompted review
Jojo was very friendly & professional
Jojo was very friendly & professional, it was easy way he guided the subscription and explained steops
4 September 2026
Unprompted review
Great service
Great service, lots of information and put the customer at the heart of things.
4 September 2026
Unprompted review
Helpful assistance
Glenda was very helpful and understanding of my request to change my mobile from another provider. She displayed a good grasp of what Superloop can provide in answer to my various questions.
4 September 2026
Unprompted review
👍👍👍👍
Very straightforward and very helpful in outlining service plans and what would work for our situation.
3 September 2026
Unprompted review
Great experience and a pleasure to…
Great experience and a pleasure to speak with
3 September 2026
Unprompted review
Easy transfer of service
Easy to sort out a transfer of service with Superloop from one apartment to another. Den was able to figure out how to complete the transfer over the phone when website couldn’t find my new address.
3 September 2026
Unprompted review
Thank you Ben
Thank you Ben, for great product knowledge and great customer service skills, I was so ready to move to Starlink but decided to stay instead
3 September 2026
Unprompted review
Great service
Great service, friendly, big thanks especially to joyce.
She gave me the solution i needed.
We talked for almost an hour, she’s very patient, 10/10
3 September 2026
Unprompted review
Clear communication and quick response…
Clear communication and quick response times.
3 September 2026
Unprompted review
Quick easy and problem solve straight…
Quick easy and problem solve straight away
3 September 2026
Unprompted review
Great experience
Great experience, well spoken , good communication and understanding
2 September 2026
Unprompted review
Den is awesome!
Den was very helpful with no fuss, no hard sell on optional extras. Great service all round.
28 August 2026
Unprompted review
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