Alibaba.com Reviews 

Changing of prices. For ex. When something is listed for $25 or $60 when I go on the website the prices change.

BUYERS GUIDE: HOW TO PENALIZE ALIEXPRESS / ALIBABA VIA YOUR BANK (CHARGEBACK)

Dear buyers! If you open a dispute on AliExpress or Alibaba and it gets closed in favor of the seller, or if the Alibaba/AliExpress Group intentionally drags out your case to critical deadlines while looping you through useless automated bots — DO NOT WASTE YOUR TIME ON THEIR CHATS!

IMMEDIATELY FILE A REQUEST WITH YOUR BANK FOR AN INVOLUNTARY REFUND VIA CHARGEBACK!

REAL CASE STUDY (Consumer Fraud & Contraband Suppression in Latvia):
I purchased an electric motorcycle for $2,550.00 on Alibaba. The seller shipped it under a fake customs declaration as "30 kg of batteries" via a shady grey-import scheme to bypass EU laws. Upon arrival in Latvia, the official state register (CSDD) strictly denied registration of this illegal vehicle.

I recorded a video using my secure state digital key (Smart-ID) logging into Latvija.lv and CSDD registers to prove this vehicle is a piece of contraband. Instead of refunding my money, Alibaba's bots started looping the dispute, demanding non-existent documents and systematically deleting my uploaded screenshots from the chat. I bypassed their corrupt interface, filed a chargeback via my bank Citadele (Riga), and froze the seller's account. Alibaba immediately forced the seller into blocking because the interbank arbitration smells of high risk!

What you need to do to fight back:
1. If you paid for your order using a Visa or Mastercard, gather a solid monolith of evidence (your invoice, screenshots of the chat, photos of the defect, and proof of the platform deleting your uploaded files).
2. Submit a chargeback request in your online banking application under the category of financial deception/fraud (Consumer Fraud / Goods Not Received / Non-Conformity).
3. Do not be afraid of their automated timers or system rejections — your bank will handle everything for you! The international Visa/Mastercard network will forcibly deduct the entire amount from Alibaba's accounts in your favor.

Remember: for every single forced chargeback, the card network automatically fines Alibaba Group a merchant penalty of $30 to $50. When hundreds and thousands of us start turning to our banks, they will lose millions of dollars in processing fees and risk losing their payment gateways in Europe for sheltering scammers and contraband. Protect your rights and take your money back through interbank law!

I spoke with Portia, Not able to help me at all, she keep giving same suggestions that i already said are not working! The customer service is not helping , is just suggesting me same time overall that do not work. Very time consuming and do not leads to a solution. Also it looks an AI because how a human ca keep repeating same tings when i states that are not working? Awfull.

I ordered a fold out butterfly house from Europa. Before i paid for house and shipping they promised delivery on site. After i paid they said they would deliver to a french port and i had to take care of transport and customs. Turns out the house does not confirm to regulations and cannot pass through customs. I asked my money back and they do not answer my messages anymore. Legal action is impossible. I lost all my money. Even with Ali baba customer guarantee and insurance. When you buy something in china, you are Lucky if it gets delivered. Next time i will go to a casino.

Made a purchase of a 12.3in android radio from Shenzhen Jeta Industrial Co., Limited on ALIBABA Order #308986526501020422, this radio was supposed to fit in a Toyota Corolla cross hybrid and work without any modifications, when the radio came there were no fitting instructions and it couldnt be fitted, i contacted the seller's rep Yang Yang who created a whatsapp group chat for an engineer to assist me, after a long back and forth it with the engineer asking me to use 3m tape and screws to fit the radio it was agreed that the radio wasnt going to fit as described so i should apply for a return and complete refund, i told this to the seller and she told me that they had approved a refund and return, i asked her for the return label information that i could return the radio, she never sent it, the engineer contacted me on whatsapp and gave me some shady instructions to return the radio, alibaba always tells you to conduct business in their chat, i never received proper instructions from the seller, i raised the issue to dispute on alibaba submitted my evidence, later alibaba dispute informs me that the case does not qualify for a refund and that i should get $0.00. after the seller agreed to refund me because they agreed that the radio couldnt fit as described.

The stuff may be cheaper but if anything's not right then it's a nighmare. Until this episode I've always had respect for China and the Chinese. I've visited China a number of times and my wife is Chinese.
A faulty watch was delivered to me three days ago and over those three days I have wasted hours attempting to communicate with them in a straitforward manner. I think they are mostly using AI to respond. Their chat line is the issue. They offer to help but you just go round in circles. They respond and provide information on what to do on two separate parts of the screen. When you ask something they may come back with an unhelpful answer on not come back at all. I followed all their prompts but they change the person on the other end and you have to start again. On the day of delivery I asked if it could be exchanged. No response to the question. It seemed the only option was to follow a return and refund procedure. I got nowhere. None of this was my fault but they treat me as if I'm a nuisance and in the wrong. One of their rude comments was 'What else do you want to complain about? You just need to follow the platform' I thought I had followed their instructions. I haven't found anything called 'platform'. (I've noted that the word 'platform' is used in a number of the positive reviews on this site and it makes me suspicious as to their authenticity. Because I was spending so much time waiting for their responses I asked them to put it clearly in an email. But their emails just refer me back to their chat page. They have said I will have to pay for the return unless I take it to one of their collection places. They have failed to tell me where to take it, just hope it's not China. I could go on but you will be bored. I just hope I may now get someone respctful and helpful on my case

There is only one goal - Chinese companies to receive money for very low quality goods.

Great service, friendly and helpful. Quick responses to my queries. Good product quality, fast shipping and well packaged.

I have been utterly scammed by the customer service. 5 different agents promised me a supervisor would email me back, but it was all a lie. No one ever replies. Order Number: 304691843501023559. I demand a senior manager to review my case and contact me immediately.

My approved refund of USD 1,200.02 for Case #1000386140050 has been stuck since August. The system keeps throwing "Refund failed" errors, and customer support keeps sending generic responses. I have submitted official bank verification proving my IBAN is active and ready for a manual EUR SWIFT transfer. I require the Executive Escalations Team to override the system lock and issue the manual transfer immediately along with the MT103 document.

excellent service affordable prices for custom jobs i will continue to use them again in the future for more products

Alibaba is global leader, best in customer service. Always improving, love the platform. Sellers on here a very trustworthy, when I have an issue, Alibaba refunded a fair amount, so I always have good thing to say about Alibaba.

I received a used device that had clearly undergone heavy, prolonged use. Despite the obvious extent of the damage shown in the photos, the seller denied everything and insisted that they had sent me a brand‑new unit that had only been “tested.” However, the damage visible on the controllers is far too extensive to have occurred during any kind of testing. These marks are the result of long‑term, intensive use — not a week, not two weeks, but months of wear. I stopped communicating with the seller because denying clear evidence was simply disrespectful. I have initiated a return through Alibaba.

I’m giving 2 stars because, so far, the return process is going smoothly. However, once you receive a full refund, you are unable to leave a review. In my opinion, it’s precisely in cases of blatant scams that customers should be able to leave feedback. What this means is that you can’t rely on seller reviews on their website, because in the most obvious scam situations, customers are prevented from posting any review at all.
Even if I eventually receive a full refund, I will still lose the import fees and taxes I paid. The process to recover those charges is extremely cumbersome, and I don’t think I have the energy to go through it.

Good product, fast delivery, good communication.

I am facing a major problem with two orders from Foshan Ouruoxi Technology Industry Co., Ltd.:
Order ID 16794916501049995 (Total: $20,175.60)
Order ID 17795620501049995 (Total: $652.80)
​Over 150 days have passed, and the goods still have not been delivered. The seller refuses to ship the goods according to the agreed DDP terms, demands more money, recalculates prices, and imposes additional costs. From the very beginning, both the seller and Alibaba's dispute mediation team pressured me to close the dispute as a "condition" for shipping the goods, which is outrageous and unethical since the goods were not delivered at all.
​The Alibaba team acts against the buyer's interests, suggesting that I cancel the bank chargeback and the dispute on the platform in order to receive my order, trying to leave me without any financial or legal protection. Despite the fact that Alibaba even publicly promised here on Trustpilot that they would resolve the case and contact me, 150 days have passed and to this day they have done absolutely nothing. Given the severity of this fraud, I have officially filed a criminal complaint against Foshan Ouruoxi Technology Industry Co., Ltd.
​You cannot trust this seller, and Alibaba's arbitration system does not enforce its own trade assurance rules. Avoid them at all costs!

I ordered product was good, this is my third order fromse
same seller, product and service was good i am very
satisfied.

I tried to buy an second hands car...than the seller wanten to steel my money and sended me his extern bankaccount number. Almost lost 1500 USD dollar!

So People watch out for this scamp!