AliExpress Reviews 

More then a year computerproblemen with Alixpress. Listen to what people say: be carefull with Alixpress and Klarna.

Refund guarantee is worthless.
I bought some goods that were delivered by Evri to the wrong address as shown by the doorstep photo and then lost. Evri looked into it and admitted they were lost.
I contacted Aliexpress on the basis of their 'lost delivery refund' and was rejected, you can even see the door was wrong on google streetview.

I have got tired of the quality testing. I have purchased upsiren PCM-1/2 more than once now and they are always lumpy. Crap website and crap service, it is cheap for a reason, avoid.

I purchased solar panels from AliExpress, and they arrived damaged. It’s unclear whether they were damaged during production or transportation, but several panels were broken and unusable.
Unfortunately, AliExpress only offered a refund covering a very small fraction of the actual cost.

This has now happened twice. After two bad experiences and inadequate refunds, I’ve decided that I will no longer shop on AliExpress. The risk simply isn’t worth it.

RECENTLY PURCHASED FROM A SELLER ON ALIEXPRESS CALLED Medieval Century Store WHEN MY ORDER ARRIVED HALF OF IT WAS MISSING SO I PUT IN A CLAIM WITH ALIEXPRESS FOR THE MISSING ITEMS!
I AM £26.06 OUT OF POCKET!
NOW THEY'RE ASKING ME TO RETURN THE MISSING ITEMS? HOW??????????!!!!!!!!!!!!!!!!!!!!!!
SILLY COMPANY DOESN'T HAVE A CLUE WHAT THEY'RE DOING? IF YOU SAY SOMETHING IS MISSING HOW THE HECK CAN YOU RETURN IT??????

A gamepad I bought got an obvious physical defect after less than a year after purchase. I sent a video with clear evidence of the problem to aliexpress asking for replacement or refund, but they say it's not enough proof for refund (the video clearly shows the problem!!! there's no question about it). I mean, it doesn't take a genius to get that, but I would avoid buying anything from aliexpress. The products can turn out faulty and aliexpress will just refuse to replace or refund.

(if i get refunded instead of letting that scammer steal my money i will update my review)
so basically i ordered from a store that sent me a completely different item!
i shared proof of everything such as unpacking video and all that i shared the logistics company’s statement as well but my issue isn’t resolved and my refund isn’t issued yet!!
this is truly unacceptable i want refund immediately!!

I play AliExpress Prize Land, I won a product, I paid for it, and afterwards my package was refused/cancelled. I bought 3 products from the Prize Land offer to get water drops and collect cards for the competition. At the end of the competition, instead of getting my drops, the game penalized me and put my balance at -84,493 because my orders were cancelled by them, causing me to lose the competition!
On top of this, your support agents are completely incompetent, overwhelmed by the issue, and keep hanging up on me and closing the chat. I received an official email stating that the issue was resolved, but nothing was resolved—my balance is still deeply negative! You are outright lying to customers and discriminating against me just because I am from Romania! Case ID: 2053808737271806.

I have bought a lot of products from AliExpress over the years buy it doesn't seem to count for much as now and then I get a bad product and repair myself or submit for a refund and that is where the problem begins. Most products I buy are electronic items and most are good but some are junk. The problem is trying to get a refund. They want you to jump through hoops and submit a report and photos/videos. Even if the customer service understood what you were talking about technically how are you suppose to show the fault in a photo. Even a video of the faulty operation is difficult to take on your own as you are trying to hold the faulty item and make adjustments or take measurements that they would not have a clue of what you are doing. I offer to send item back to them and then they can see for themselves if they some intelligence. But they want to make it hard so you give up and then they do not have to loose money. I am disappointed in their refund policy so be carefull what you buy.

I purchased $79 worth of necklace charms pendants on March 20th. It showed ‘delivered’ but there was no package. I spoke with customer service, they told me to wait a week. A week later I spoke with customer service, they told me to wait another week. Then I spoke with them again, they said in order to file a complaint I had to click that ‘I received the item.’ I told them ‘no’ and they would not allow me to file for a refund. A week later I reached out to customer service and they said the same thing. So I clicked ‘received’ and then they told me I would have a refund in 3-7 days. Nothing. Reached out 3 more times and nothing. Same answer. Reached out to my credit card company and they couldn’t do anything since it said I received the item. I used to spend a lot of money with them for years and years. I’m DONE!

DELETED MY ACCOUNT

I ordered 6 different "choice" items on Aliexpress nearly a week ago but they haven't dispatched any of them, they are all stuck on "processing" and have now passed the delivery deadlines.

I've asked Aliexpress support about this, but I just get a bot that tells me that my orders will be shipped soon, but the status never changes from "processing". It seems to be impossible to get transferred to a human.

I've been a customer of Aliexpress for many years and have never had this problem before, usually they ship very quickly but this time they seem to be refusing to ship any of my orders and just fob me off with AI responses. I don't understand what's going on.

The product was fine, but what I really object to is the horrible adverts I now get for AliExpress. These are mostly for adult related products, which is quite frankly embarrassing.

I ordered a sat nav update for crying out loud, nothing adult related!

For this reason, I will NEVER order from AliExpress again.

Shocking non existent customer service or support .. scammers at the highest order . Many orders I had to open PayPal chargeback backs to get my refund back . Avoid AliExpress as it will waste your money 100% you have been warned !!!!!

I am giving 1* because there is no option for no stars. My parcel was supposed to arrive by 1 Sept, today is 5 Sept and still no sign of it, yet they keep bombarding me with emails of special offers. I thought it was too good to be true.

i have waited 20 days for my item and still not here. i have put in for r=a refund and have to wait a further 25 days. that is 45 days since i ordered the item. i have now ordered the item from EBAY. should be here within 3-4 days. i have had no help from customer services. just negative replies, I DONT NEEED ALI STRESS

This review concerns order 3073572229956644.

This case has been dragging on for more than two months, and AliExpress is fully aware of this. I have repeatedly provided all the photos and videos requested as evidence, yet my latest email (15/08/2026) was completely ignored and I received no response whatsoever.

After more than two months of repeated communication and providing everything requested, I expect an actual resolution rather than another generic response saying that you are “sorry” and “doing everything you can.” The history of this case speaks for itself.

This Ali express is fraud really i swear on my children they are doing fraud as they show on their websites 1 product and sending cheap and when complain to seller , their reply is team is offline. And chat or phone online we put it with special team for escalation within 48 hours will reply but none. 5 days passed till date and day they not sent return label as they say to send return with our own money and than after we have to call them to refund our money this is completely wrong n fraud. Their terms and conditions on return/refund if quality bad, wrong product sent etc return has to be paid by seller but none. With me not only 1 item 3 items are held cause 1 item not sent and they said they delivered it how can in one parcel will come two parcels as the bag was 50cm square broad and 2.5 meter product will fit in it. Thay want photos. I sent what parcel came but still they ask missing product photo. That is not received from where I will send them. 2. Car door visor shown on website but sent different complain on phone in Bracknel., they say will refund. Till date no return label nor refund. 3 car boot mat. 57:25 pound but they sent me 28.69 pounds product but it was short and incorrect size. I sent 30 pictures and video on it and return submitted but now they say pay yourself to return. Why? Its not my mistake. To pay even they say we pay you back there no guarantee cause they only neglect their rule in terms and conditions than this company is fraud all in London please don't buy any item with Ali express cause all my automobiles product nothing came with good quality nor what you have ordered. And later you cannot return and nor they refund money back. Thay are frauder. They give reference number but no use. Hers my reference number of the case:- This is the Case Number: 2053808713192304 for the report I have made for you as the reference for the request. But till date no reply nor any return label.-08-02 11:11
Awaiting Delivery
goods-image
For MG S9 RX9 2026 2027 Rear Trunk Seat Backrest Cushion Anti-Kick Mat Car Accessories TPE Trunk Protection Pad Cargo Liner
black-half. How many 48 hours you'll want this is just you'll are showing to other readers by just replying.

AliExpress is an absolute scam. It is only good for buying cheap items like hard-to-find spare parts. As for everything else, avoid buying anything expensive. I bought an Asian-market coffee machine for Japan, and after 7 months it stopped working. The seller is completely unresponsive, and AliExpress customer service (the worst I have ever dealt with) says they cannot do anything because 3 months have passed. This basically means their products do not come with a real warranty. According to them, I would have to take the machine to a certified center for an inspection, spend a ton of money, and then they will see if they can do something about it. Most important thing: I sent videos showing the problem and they always repeat I didn’t send anything. S C A M. Don’t buy on this Chinese scam market, long time ago was good, not anymore.

received a dangerous and poor quality Moes outlet, provided photo and video evidence, too bad it can't be sent here. left two complaints again, but never received a response by mail, more than 48 hours have passed since each complaint
2053808612241157
It's a pity that I can't leave screenshots of correspondence here and they keep sending the same complaint number.