AliExpress Reviews 

AliExpress publicly asked me to update my email because they cannot reach me. Their own mail server has been rejecting all connections for weeks. I have the bounce logs. They cannot reach me because of them. They are asking me to fix it

This is not a communication failure on my end. I have submitted my contact information and responded to every request through the "Request Information" form more than 40 times over the course of this case. Each time, I receive an identical automated message claiming my email could not be confirmed, followed by another request to resubmit the same information.

This is not a technical issue. It is a pattern designed to generate the appearance of non-response while the protection window runs out. I have screenshots and timestamps of every submission, and this correspondence is being added to the case file already submitted to my bank as part of the chargeback proceeding.

I am not resubmitting my contact information a 41st time. My email is on file and has been on file since my first submission. If AliExpress is unable to locate it, that is an internal system failure, not a failure of communication on my part.

Never mind. I have already found the function in the app, but there is no free return shipping available, even though it was heavily promised. My order is not worth paying the return shipping costs at all.

However, you are clearly misleading your customers, and I do not intend to order anything from your website again.

Thanks for nothing.

An email notifies me that my item, which came from Germany, was delivered to me, but I never received it. The courier tells me it was delivered to a different person, at a different address, but the tracking code is the same. It's practically impossible to find a way to communicate directly with AliExpress—unless you speak perfect Russian, Spanish, or English—or to send a direct message explaining what happened. Everything happens automatically. I will never buy from this platform again.

I’ve been going in circles with AliExpress support for over a month now, and I’m writing this because at this point nothing else has worked.

The short version: I returned an item and paid for the return shipping myself, on the express understanding that it would be refunded. That wasn’t me assuming anything. Before the package even reached the seller, support told me in chat to keep the proof of payment because the shipping would be refunded once the return was complete. The return form in the app said the same. And the shipping cost was almost as much as the item itself, so if anyone had told me it was on me, I’d never have sent it back. It wouldn’t have been worth it.

Then it just became a wall.

July 7, they confirmed in writing: the shipping fee would be refunded based on the receipt. July 8, I sent the receipt, and there’s a logged reply on their side proving it. July 9, they closed the case saying they never got a valid response. That’s simply not true, and their own system shows it.

After that their escalation team offered a coupon as the refund format, and confirmed it twice, once on July 14. Issued within 1 to 5 business days if I replied within 24 hours. I replied on July 15, inside their own deadline. The coupon never showed up in my account. Not once. What I got instead was another email telling me no refund was possible at all.

So they promised, ignored my reply, closed the case for “silence,” then offered a coupon themselves, I accepted, and now it’s suddenly impossible. Every step of that is documented in their own emails.

What actually gets me isn’t even the money. It’s the lying. Different agents, same recycled lines, and a written promise from their own senior team that they’re now pretending never happened. A month of that.

If you’re reading this while deciding whether to buy from them: keep every screenshot, don’t trust a verbal or chat promise, and know that “we’ll refund it” can quietly turn into “policy says no” the moment the item’s back with the seller.

I still just want the coupon they already promised me in writing. That’s all.

Package has been returned a month ago. I have no refund, their "senior team" respond always the same. "to wait for 2 days". scam platform. do not buy anything there.

They are protecting their scammer seller.

3 different orders
1) Fabric- advertised as silk- received, very pretty but definitely synthetic.
2) piece of furniture- measured against dimensions provided, very specific- received item a different larger size, it wouldnt fit in the space. Returned, after unimpressive interactions w the resolutions process, got refund but not for $40 postage i paid.
3) skincare product, again, a favorite product, received wrong product- same brand just not what i ordered- they are still advertising the correct one. I dont want a refund, i dont want to send it back to get ripped off for postage, want what I ordered!!! The Chat is next to useless, lots of words and promises, not backed up by actual process, repeat yourself endlessly, get sent a label I have to go to Officeworks to print off, go to post office.

AliExpress hit with $629 million EU fine over sales of illegal, counterfeit products

NO SURPRISE THERE, TOTAL SCAMMERS

I get an email with a great offer log in and the price goes from £9.15 to£30.57 apart from that the last order was supposed to within seven days was over a month late , don't touch with a barge pole'
I can't reply with an order number because I never fell for the con , often things look like a good deal until you click on the link and the item shown in the offer doesn't exist

This was a thoroughly unpleasant experience involving outright deception.
I bought a JBL speaker on AliExpress (order 3064127943454575) and received a crude counterfeit. The seller claimed it was the "Hong Kong version." I opened a dispute, and AliExpress ruled that I would get a refund upon returning the item. I shipped the item back at my own expense. Afterward, AliExpress changed its decision and demanded proof that the item was counterfeit—proof I no longer had, since I had already sent the speaker back. As a result, I was cheated out of both the cost of the speaker and the return shipping fees. To top it off, they completely removed the order and the associated correspondence from my purchase history.

I had high hopes for my latest order, but it fell short. The delivery took longer than expected, arriving almost two weeks late. Though the item was okay, the sizing was off, much smaller than described. I’m not sure if I’ll order again after this letdown.

Avoid like the plague!

We had a projector off them been working well for the past year until a couple of days ago it started to melt and almost burned our house down

I told Alliexpress and they wanted me to get an Independent verification that cost £500!!! I pointed this out to them then they ignored me after that
They won’t accept responsibility
I’m glad we got it in time before it caused damage

Please avoid

Do not trust AliExpress, even if the product is sold under their "Choice" program which claims to guarantee a premium experience and free returns. It is a complete scam.

They try to save their public image by replying to Trustpilot reviews, pretending they want to help and asking you to send further email evidence. But it is just a PR stunt to look good in public. I did exactly what they asked: I replied to their specific customer care email within hours, providing a public Google Drive link containing clear video evidence of the transit damage and photos proving the item is a total counterfeit (the seller listed a generic mosquito racket as an original LENOVO product, which doesn't even exist).

The result? Exactly the same automated, copy-paste rejection. They completely ignored the irrefutable evidence, refused the refund, and told me to contact the seller. This seller has literally mocked me in chat with smiling emojis because they know they are fully protected by AliExpress to scam international buyers.

Even though the product was sold with a "Free Return" guarantee, AliExpress tried to force me to pay 150 CHF for international shipping from Switzerland to China out of my own pocket for a broken, fake 29 CHF item.

Order ID: 3072847636215035

AliExpress absolutely does not care about its customers. They pretend to look helpful in public review replies, but privately they protect scammers and break their own contract terms. I am currently finalizing a formal fraud chargeback with my Swiss bank to get my money back by force. Avoid this platform at all costs!

If I could give 0 I would. Awful experience buying from them. Bought a lot of Lego type items for a present, two were missing pieces so couldn’t carry on building, trying to return these and get money back has been horrendous! So seller wouldn’t co operate so I filed a dispute with PayPal. Eventually the buyer said I could return, wouldn’t send me a label so I’ve had to return myself costing £27 per parcel. At present the parcels are stuck in customs and only the addressee can release them which they won’t do so basically I’ve lost my money. PayPal won’t refund cos the parcels haven’t reached the recipient. Really really avoid not a good company

Order Number: 3074651372177941
I am extremely disappointed with AliExpress.
I ordered 6 items, but my package arrived with only 5. The missing item was the 2pcs Broom-Dustpan set. I contacted customer service and requested either a replacement or a refund, but they refused both.
I also noticed that the missing item is out of stock, which makes me believe this is the real reason it was never included in my package. Despite this, AliExpress still refuses to take responsibility or issue a refund.

I am very disappointed with my experience. As a new customer, I was offered a welcome gift for the MicroSHIFT M25-6 Right Twist Shifter at £0.99. However, when I went to checkout, the price changed to £7.45. This felt misleading and left me feeling deceived. If you advertise a welcome gift at a specific price, it should be honoured at checkout. I hope AliExpress addresses this issue and provides a better experience for new customers.

The courier company used left my package under the car in driveway in the night .
When I got the email that the package had been delivered, I saw it in the morning only to find that the package was not there.
Could not understand why it was left outside under car , which shows there is someone indoors , why not ring the door bell.
I applied for a refund as goods not received, that's where it became difficult, had to apply and appeal as they refused a refund at least 3 or / 4 times . They had a picture of the package left under car , a screen shot of the chat with the courier advising to get in touch with the courier.
Finally got a refund after 3 days , refund if 1 item a day. It was 1 delivery in 1 package but they wouldn't accept the same proof for all 3 items.

Very disappointing and poor service.

I purchased a “Stable Multi-Layer Door, Large-Capacity Space-Saving Shoe Storage Cabinet (Dormitory Dustproof),” but it arrived damaged and was very poorly packaged. The delivery was also delayed—it was expected on 3 July but only arrived on 16 July. The quality is extremely poor and not as advertised online; the panels are very thin and not worth $92. The seller asked me to pay for return shipping before issuing a refund, which I find unacceptable. I contacted customer service, and they promised a compensation and refund within 48 hours, but I have received no response. I have records of all conversations. I have already spent over two hours trying to resolve this issue but no solution.

I received this email from AliExpress
Dear Customer,
Thank you for contacting AliExpress.

Please accept our sincerest apologies for the negative experience you had with your recent order [8211209687287177]. We truly value your shopping experience and regret any frustration this may have caused.

We have conducted a thorough review regarding your request for this order. After careful consideration and verification, we regret to inform you that we are unable to proceed with a refund or compensation for this order.

We sincerely apologise for any inconvenience this situation may cause and deeply appreciate your understanding and cooperation in this matter. Your patience and trust are highly valued, and we are committed to assisting you with any further questions or concerns you may have.

Thank you for your understanding and support.

I am very disappointed with their response. I followed all of your instructions and submitted every document they requested, including the return receipt, tracking information, and photos and video. I also completed the appeal through the link they provided. After all of that, I only received a generic message saying my refund was refused, with no explanation.

I would like a clear and detailed explanation:

Why was my refund refused?

Who is responsible for this issue?

Why did I receive a refund for the jumper but not for the suit when both items were returned together in the same package with the same return label?

This makes no sense. If the package was received and one item was refunded, then the other item should also have been processed. If there was a problem, I expect them to explain exactly what happened and who is responsible.

I have cooperated fully throughout this process, yet I still have no proper answer. This situation is unfair, and I request that my case be reviewed again by a senior team member. Please provide a detailed explanation and resolve my refund as soon as possible.

I look forward to your prompt response.

That link I sent to them

Kind regards,

Hewida

Dear AliExpress Customer Service,
Your response is unacceptable.
I have already submitted all the required information and evidence. I sent the return receipt, photos, and a video proving that I returned the item. I also received confirmation from your customer service team that my documents were received.
For your convenience, sent the link again with all the evidence, including the return receipt and video
There is no reason to ask me for the same information again. Please review the evidence properly and process my refund immediately.
I expect a fair resolution without any further delays.

Very disappointing experience. I returned the item and provided all the required evidence, including the return receipt and photos. Customer service confirmed they had received my documents, yet my refund was still refused by High Street Newest Fashion 2024 Designer. $112.73 is a significant amount for me, and I trusted that the issue would be handled fairly. I feel let down and disappointed by how this case was managed. Based on my experience, I cannot recommend buying from this seller again, and I will not buy from any sellers on AliExpress because the customer services not help at all. I will advise all my communities, friends, Facebook and Google

تجربة مخيبة للآمال جدًا. لقد أعدت المنتج وقدمت جميع الأدلة المطلوبة، بما في ذلك إيصال الإرجاع والصور. أكدت خدمة العملاء أنهم استلموا مستنداتي، ومع ذلك تم رفض استرداد المبلغ. مبلغ 112.73 دولارًا هو مبلغ كبير بالنسبة لي، وقد وثقت بأن المشكلة سيتم التعامل معها بعدل. أشعر بخيبة أمل كبيرة بسبب الطريقة التي تم بها التعامل مع هذه القضية. بناءً على تجربتي، لا أوصي بالشراء من هذا البائع، ولن أشتري من أي بائعين على AliExpress مرة أخرى.

Một trải nghiệm rất đáng thất vọng. Tôi đã trả lại sản phẩm và cung cấp đầy đủ bằng chứng được yêu cầu, bao gồm biên lai gửi trả hàng và hình ảnh. Bộ phận chăm sóc khách hàng đã xác nhận rằng họ đã nhận được các tài liệu của tôi, nhưng yêu cầu hoàn tiền của tôi vẫn bị từ chối. Số tiền 112,73 đô la là một khoản tiền rất lớn đối với tôi, và tôi đã tin rằng vấn đề này sẽ được giải quyết một cách công bằng. Tôi cảm thấy rất thất vọng và bị bỏ rơi bởi cách mà trường hợp này được xử lý. Dựa trên trải nghiệm của mình, tôi không thể giới thiệu việc mua hàng từ người bán này, và tôi sẽ không mua hàng từ bất kỳ người bán nào trên AliExpress nữa.

Useless couriers. lame az lazy useless dum delivery company. your problem ali not mine.