Lord JC N

Most of what I read in reviews seems trusted, however caution is always observed.

•Regular customer
•Bought an item, Evri lost it
•Been trying for weeks to get a refund
•Endless chat bot responses
•Uploaded evidence from Evri of them •admitting their failure many times
•Still ‘processing’ senior team involved, but still no refund
•Worst customer service I have ever experienced
• Other competitors are way more efficient
•Will be using them instead
•Still waiting on a refund

Refreshingly great dealers with a can help attitude that is sadly missing in this congested market place.

Clear, accurate communication and information gives confidence in purchasing high value items.

Definitely recommend and wish them both every success in the future.

Great no pressure buying experience.
Watch safely delivered on time.
Condition was exactly as described.
No hesitation to and will recommend.
Standards and quality are important to these guys, keep up the good work.

1.The item received is black and not blue as ordered.
2.The stitching on the logo is very poor and looks like it will fall away after a few uses.
3.Overall very disappointed with this purchase and would not recommend.
4. The delivery-communication from Yodel was terrible.

Zero stars

Terrible communication from Yodel / in-post.
The chat bot on the app is hopeless and can only give automated responses.
Tracking is slow at best and really can’t tell you what’s the accurate current status.

In the main the services operate well to timetable and the drivers are polite and skilled driving up and around the Highlands.

Buses are clean and tidy.

Great value and delivered to collection point quickly.

As it’s not in operation yet, no comment can be made on the quality of the product - this should be considered before asking for a survey to be completed, common sense really

Many thanks to the staff and in particular Anne who helped me locate an ear bud lost in the London Rd Glasgow store.

Anne went above and beyond to assist me and ensure I was kept up to date and is a credit to the company.

Less positive was the main company customer service response who couldn’t or wouldn’t even give me the store number? Having this would have helped greatly and the policy should be reviewed.

Thanks Anne for your excellent customer service, I will be back again soon.

Overall good products and value.

This company was a front runner in providing nice value glasses.

The market has expanded and there are plenty of other suppliers and value choices.

Quick response and updates.
Katy was superb and has a great personality that puts you at ease, diagnosed the issue and got me going again with advice on future work that I should consider.

Thanks for great service and a special thanks to Katy.

Website and ordering system easy to use, collection was simple and fast - product was as described and will be enjoyed.