AliExpress Reviews 

J'ai acheté une bague en mars 2025. Celle-ci est rapidement tombée en panne.
Je l'ai renvoyée et après plus de 100 messages d'échange, ils me disent avoir remboursé.
Or la carte initiale n'existe plus depuis juillet 2025.
La Banque Postale a confirmé, par écrit, que jamais un remboursement n'avait été effectué, ni sur l'ancienne carte, ni sur la nouvelle et ALI ne répond plus et a bine menti et gardé l'argent, sinon celui-ci serait sur mon compte.
Je vais informer la DGCCRF mais je pense qu'ils sont blasés d'avoir autant de plaintes contre cette société.
Et bien sûr, ils vont répondre COMME à CHAQUE FOIS, que je suis un client prioritaire et qu'ils prennent en chargepour se couvrir au niveau de TRUSPILOT alors qu'ils ferment définitivement tous les recours.
ENGLISH
I bought a ring in March 2025. It quickly broke down.
I sent it back, and after an exchange of over 100 messages, they claim to have issued a refund.
However, the original card has not existed since July 2025.
La Banque Postale has confirmed in writing that no refund was ever made—neither to the old card nor the new one—and ALI has stopped responding; they clearly lied and kept the money, otherwise it would be in my account.
I am going to report this to the DGCCRF, though I imagine they are weary of the sheer number of complaints against this company.
And of course, they will reply—JUST LIKE EVERY TIME—saying I am a priority customer and that they are handling the matter (to cover themselves on Trustpilot), all while effectively shutting down every avenue for recourse.

Tracking stopped updating after two weeks and the item never arrived. Had to open a dispute myself to get any money back at all.

I LIVE IN SCOTLAND WHICH IS PART OF THE UK, HOWEVER THERE ARE A LOT OF CHINESE UNEDUCATED THAT BELIEVE (UNITED KINGDOM IS ENGLAND ONLY)
NO WE ARE NOT IN A REMOTE LOCATION YOU SAY YOU DELIVER THE THE UK BUT I THINK YOU ARE UNEDUCATED YOU BELIEVE THE UK IS JUST ENGLAND, I WANT THE GOODS I PAID FOR OR I WILL CONTACT PAYPAL WHOM WILL TAKE LEGAL ACTION

2 times i bought items, 2 times i did not received, what a joke, they told me to proof of lost, how even to proof it, its their courier, after wasting so much time to recovery.. they rejected .

Their courier is the worst of the worst.

Avoid to buy from this company, TEMU is better

Review of AliExpress

keith lamert
6 reviews
AU
Rated 1 out of 5 stars
A day ago
Wrong item sent.The below is a copy of…
Wrong item sent.The below is a copy of our correspondence. 6 weeks later no refund and won't communicate

This error is entirely our fault, and I respect
whatever decision you make. I will process a
50% refund right away.
'lease send me your order number, thank
you.
7:11 pm
UIuer 0Z122ou74/000/ 17. 0IueI
shipped Inbox
FESTOOL 202314 & 203974 PCB c...
1 item from AliExpress
Dispatched
Order number
8212260947568717
K
Track parcel
View order
View item
Based on 2 emails
Correct?
AlExpress
AliExpress
to me v
9
June
Unsubscribe
AliExpress
Fast delivery
Free returns
Thank you
7:12 pm y/
l've already processed the refund, and the
platform will complete it shortly
7.27

BUYER BEWARE

Don't buy from Aliexpress unless you're sure you'll keep the product. THEY DON'T GIVE ACTUAL RETURNS. They say they do, but you can only get partial returns (maybe 30% back of original price). You only have 14-15 days return window. And it's not possible to return just because you don't want the item - it has to be damaged or something. That being said, you can still find excellent products there - just don't expect returns as an option.

After months of back and forth emails in which Aliexpress claimed to have delivered some furniture to us and we stated, emphatically, that it didn't, I just received this email from Aliexpress:

Dear Customer,

Regarding your order #3074703395752487, we sincerely apologize for the unpleasant experience you’ve had and for not receiving your package as expected.

According to the logistics tracking information, the status of your parcel is marked as "Delivered." However, we fully understand and take seriously your feedback that you did not actually receive the package. We recognize how concerning and frustrating this situation can be, and we truly appreciate your patience.

Please note that once a package arrives in the destination country, the final delivery is handled by the local postal service or courier provider. In accordance with our dispute resolution policy, we kindly recommend contacting your local post office or delivery company directly to further verify the actual delivery details—for example, whether it was delivered to a neighbor, placed in a mailbox, or left at a pickup point due to missed delivery attempts.

If it is confirmed that the package was indeed not delivered or has been lost, we kindly ask you to request an official **"Undelivered Proof"** or **"Lost Parcel Certificate"** from the relevant authority. The document should include the following:

- The tracking number of the parcel
- A clear statement confirming the failure of delivery or loss of the package
- An official stamp, agency logo, or electronic signature as valid authentication
- If provided via email, please include a full screenshot showing the sender’s email address, subject line, and message body

Once we receive a valid proof that meets these requirements, we will immediately submit it for review and proceed with the appropriate resolution, such as a refund or compensation, as quickly as possible.

For your convenience, below are the recommended contact details for the local logistics provider: Chronopost.

Thank you sincerely for your understanding and cooperation throughout this process. Should you have any questions or updates, please don’t hesitate to reply to this email—we are always here to support you.

Wishing you all the best and smooth days ahead!

Best regards,
AliExpress Customer Service Team

Here's my reply:

NO! I will not waste another second on your red tape.

We attempted to confirm delivery status with both the original and local delivery service using our order number for tracking purposes.

Both indicated that they have no record of our shipment/order/purchase in their records or systems.

That's it! Aliexpress messed up and we now expect Aliexpress to fix this by refunding, in full, our payment.

If not, we will continue to post your emails (as this one) and our responses on consumer review-satisfaction websites ... like Trustpilot.

In fact, we just did!

VERY DISAPPOINTING RETURN POLICY.

AliExpress says that they offer free returns, but when you actually want to return something , they do not make it easy and do not allow you to return the item as advertised. This is very misleading and disappointing. I would not recommend buying from a company that does not honour its own return policy.

NEVER NEVER EVER AGAIN!!!
Okay what they sell is obviously mostly trash. I bought some items, which were much different from their pictures, so I requested to return. BUT they said I have to pay 3 euros PER ITEM to return it and everything must be sent separately using their assigned QR codes. No, obviously I won't pay that money. I wrote a lot with their AI bots and said that they actually promise free return but asking 3 euros is unfair but I just received AI messages... I requested again but they said I CANNOT return an item because the reason I gave was not good enough (I chose I want to return because the quality is not as expected). But according to German laws, I have a 14-day window to return an item without explanation. They are obviously breaking the law by not allowing the customers to return. They should just be banned.

I purchased the 4 pack of 6Ah Makita batteries for $110
They arrived in about three weeks and looked, in every way, to be genuine, However, they seemed to weigh less than some genuine batteries I already owned.
On further investigation they weighed about 20% less than the genuine product and do not hold a charge.
I complained to AliExpress and they agreed to refund half my purchase price AND send me 4 genuine replacements. They refunded just 1 cent and did not send any replacements, despite telling me they were in the post and to be patient. 7 weeks later they are now saying I am not getting my refund and that the supplier is no longer trading, despite the products still be widely available on their website.
DON'T deal with these guys as the products are NOT genuine. Yes, I was a fool for believing that they would be for that price.

They send broken electronics to Europe and then ask you to pay for return! They do not want to send your money back or deliver a good item!
They are scammers!

Stop buying from China and Aliexpress if you don't want to waste your money.

I will do my best to expose your scams on all social media platforms so that people will no longer be scammed by you.

Yet again, these clowns request the same old 'more info'. How many time do I have to supply this before it gets registered with them? I WILL NOT go away until I get a reason why my parcel got returned to sender AFTER I had received courier assurance that they would be delivering to me.
For clarity, here is my order number: 3064925096519051
AND, by the way, the email address I provided DOES MATCH the one on file, unless, like my home address you have removed part of it. BUT THERE AGAIN, IF ITS WRONG, HOW COME YOU CAN STILL EMAIL ME? Yet more proof of the shady dealings going on with this bunch of dubious customers. At least you are unable to dispute my order number - or is that the next one to receive your attention?
Next review instalment is now due in 24 hours time.

So that wasn’t too difficult was it?
I refer of course to your emailed response to my original question ie: why did you return my order to sender, your response is a complete fabrication of the truth, you all must be living in cloud cuckooland.
Heres what ACTUALLY happened:-
First order - Arrived safely 3 weeks from order.
2nd order – Arrived eventually after my intervention with courier. I DID NOT INITIATE ANY CHARGEBACK with yourselves OR Paypal
3RD ORDER – Returned to sender by yourselves BEFORE I requested a refund from Paypal. At no time have I ever requested a chargeback from AliExpress.
All this crap about orders frozen, unfrozen, chargebacks, my private address being a company address etc must be a fabrication of your imagination. However, I HAVE received your explanation, regardless of its departure from reality and for that I say thank you. You will be pleased to learn that my constant daily reviews will now cease to be posted.

Avoid like the plague faulty item returned but will not pay full refund and it takes way too long in the first place...I bought boot liner fir car that was stained and poorly finished and they agreed full refund but never actually paid it they took money off for return. Be very wary of this company

I recently made a purchase through Aliexpress, as I always do, but unfortunately this time the products arrived completely damaged and unusable due to poor packaging by the seller.
When I contacted Aliexpress to resolve the problem, they only refunded me 10% of the amount paid, meaning I lost my money.
In short, I trusted Aliexpress and this time I was left without money and without the product.
Avoid buying from Aliexpress; if something goes wrong, they will go against the buyer, always protecting dishonest sellers.
To make matters worse, I requested the cancellation and closure of my Aliexpress account, which was denied.
I am here now to report my case so that the same thing does not happen to other people.
I also want to emphasize to Aliexpress that for 50 SEK, you lost a customer who spent much more than that per month.
Aliexpress, please cancel my account and delete it!

I ordered a dress to be made from a company called Fatapaese. I said all along for the dress to be made out of crepe. I said this right from the beginning the dress was to be Crepe and beaded lace.
I got imitation silk and plain lace.
Not once was imitation silk even mentioned.
The first dress they lied to me about it saying it had been made and shipped. That was a lie. They admitted they should have told me the truth.
So I sent the specifications of the picture which always said crepe and beaded lace.
There were no live videos and photos of the making of the dress.
They showed me a picture right at the end and I had no idea it was not crepe and beaded lace.
I have the whole transcript from beginning to end. I only ever mentioned crepe and beaded lace. The picture was shown and shipped at the same time. I said to them I only want the dress if it's in crepe and beaded lace. They led me to believe this was what I was getting. Not once did imitation silk get mentioned.
It was only when I received the dress I knew the material was incorrect.
So I opened a dispute saying item not as ordered.
Ali Express did not care. Although I provided all the transcript that said a crepe dress and beaded lace they did not care and ruled in favour of the seller.
$277 it cost me for a dress I did not order in the material they made it in.
PayPal did not want to know either because they don't cover customised dresses. Although the item was not as described.
Don't trust the sellers or Ali Express. They do as they please and there is no protection for the buyer.
This was a dress for my daughter's wedding.
I had already had 2 other dresses made by another company that were the wrong size and they got away with that too. They were Charmant Wedding Stire Don't trust them. They can make inferior products and get away with it.i paid over $600 for nothing. I cannot wear any of the dresses because they were made incorrectly. Ali Express say this is ok.
Pay more and go local.

The seller is just rude! And he’s sympathizing with my bad experience! I haven’t encountered anything like this in a long time. You only see this with inexperienced sellers or scammers!
How much information can be transmitted? Two months of negotiations, AliExpress played the role of a benefactor, but the seller did not sell the product, but pushed it (he applied a vague and concrete description of the product, but an expanded one, and after the order and payment, the initial description of the product changed to another, as in a fairy tale!). It's not decent!
When returning the goods from Lithuania, the Chinese customs stopped the Chinese returned goods without explanation. AliExpress does nothing to release and refund the money for the goods. So AliExpress feeds the goods to the Chinese customs, probably they do not have enough salary!
Such cheap and two-faced people simply need to be avoided! The laws here are only in concepts, not in action.

I purchased a hair brush through AliExpress and unfortunately received a defective product.

I understand that manufacturing defects can happen with any company. My disappointment is not with the defect itself, but with how AliExpress handles these situations.

The only solutions offered were:

accept a small partial refund and keep a defective product; or
package the item myself, travel to a post office, and complete the entire return process in order to receive a full refund.

The issue is not the product's value (around US$10). The issue is the principle.

As a good-faith customer, I fulfilled my part of the contract: I selected the product, paid for it, and waited for delivery. The defective product was entirely the seller's responsibility. Nevertheless, AliExpress transferred the burden of solving the problem to me, requiring me to spend my own time and effort on a return process that I never agreed to when I made the purchase.

When everything goes well, delivery is made to my home. When something goes wrong because of the supplier, I'm expected to become part of their reverse logistics operation.

I find this policy unfair and contrary to what good customer service should look like. I expected AliExpress to take responsibility for resolving a problem it caused, instead of transferring the inconvenience to the customer.

I hope the company reviews this policy and adopts a more customer-friendly approach in cases where defective products are delivered.

IMPOSIBLE CANJEAR LOS DIAMANTES POR PREMIOS

Long delivery and many bad stuff to buy, but there you can meet a really rare peace of cake !

WORST refund process. I bought 2 identical pairs of shoes, just in different sizes. Neither fit and had to be returned. Even though both pairs arrived to me TOGETHER, AliExpress made me return them separately (even though I began the return process at the same time). I chatted with AA to express my concerns that separating the two pairs of shoes might cause return delivery issues, especially since AA had me return one pair via Fed Ex and the other pair via USPS. My concerns turned out to be valid. One return pair of shoes was received by AA and they refunded me. However, AA claimed they did not receive the other pair. Like I said, they should not have been returned separately since I received them together originally. I had ample documentation from USPS stating that the items was delivered to the Linwood, NJ post office AND that the item was actually picked up by an individual. As directed by AA, I even had my USPS receipt stamped with the USPS official seal and signed by USPS staff. I had at least 3 disputes over this and at least 3 trips to USPS. I sent AA reasonable proof that the item was in fact returned to the post office AND picked up by an individual. It was not good enough for AA to refund me a crummy $11.82! The would NOT have happened if AA permitted me to return both pairs together, just like they were delivered to me originally. I have had to return many things over the years to Temu, Shein, Walmart, Amazon, Etsy, and Ebay and I have never dealt with such impossible requests. Although the AliExpress chat teams have been professional and empathetic, I felt like they "yessssed" me to death, but did nothing. I deactivated my AliExpress account and will NEVER do business with AA again.