John

The "reminder" email from Procook is a bit hostile to start with so that automatically earned a 1 star "We would like to remind you that writing a review". I chose to write a review. I don't need to be "reminded".

In respect of the steel cafetiere I purchased, well that also gets a 1 star. The packaging says it holds 2-3 cups. In reality, it's 1 cup. Who buys an insulated cafetiere for 1 cup? So you pour the one cup and it's then empty, making an insulated cafetiere pointless.

ADD ON

My review was 26th Oct. Today, 5th November, I received a response to contact them. Says it all about their lack of customer service.

In between, I returned the item to store for a refund and frankly store staff could not have cared less about the issue.

I'll be skipping ProCook in future!

You can so understand why they get such low ratings. I think they have it programed to have tech issues so you can't email them. I would be truly ashamed to work for them

Jonathon at AllClear is a real star.

He is the nearest thing to Chris Tarrant I've ever heard and made me feel like I was on "Who wants to be a millionaire" with his questions and enthusiasm.

Unusually, he made a sales call actually pleasant. And so, I opted to insure with AllClear, swept into the benefits that Jonathon shared with me through the call.

I did the hardnosed stuff as well and checked them on TrustPilot and indeed through Chatgpt which listed them in the top 2 travel insurance providers.

Jonathan had a great attitude and is a super reflection of of a AllClear.

Just received my delivery ahead of schedule and they use DHL with good updates on delivery. What great service!
What has really surprised me is the personal nature of Trade Access Panels. I placed my order and received an order acknowledgment from Nicola, their office manager.

Service like that really makes all the difference. Thank you!

It took months to even get a response to an issue I had with their products. Then when I responded to their request for further details, I heard nothing. Almost one month after not even the courtesy of a response. Congratulations to for such a rubbish experience with your company.
Konstantinos P.
EU Consumer Experience Center

Reference Number: 23067036

The young man on customer service was really nice and helpful. The store was very busy but he still made sure I was served quickly and efficiently. A real credit to himself and The Range. Please pass on my comments to his store manager and the young man himself.

Alain Castelo was really helpful. Please pass on my thanks to him.

Great service and brilliant Internet!
I switched from Hyperopic who just saw customers as a nuisance and their connectivity wasn't great.
The install team from Lightening were very tidy and installed the new router exactly where I wanted it. I'm thrilled with speed which is far better than Hyperopic. I would highly recommend Lightening 👍

Shout out to thank Simon for his help yesterday with a printing problem which he diagnosed as a problem with the black cartridge. I received the replacement cartridge today and all worked 👍. Many companies walk away from customer support but I was really impressed with Cartridge People.

I travel regularly with Brittany Ferries (every other month) Super efficient service. Few more words needed!

I advised that I would not be renewing at the end of my contract in November. They subsequently emailed me and advised they would be terminating my service on 18th September and charging me £72 early termination, although I was not terminating before end of contract. They subsequently ignored and closed my support requests even when I marked as a formal complaint. Without a response I am now scrambling before my holiday to arrange an alternative provider.
Just don't put yourself through the stress of dealing with these people.

It took Hyperoptic social media team until 2.09pm today to respond to my mess of 3.44pm yesterday. With the threat of my internet being cut off whilst I was on holiday I had no choice but to incur the cost of getting a wifi router which can take a sim card with data to connect my security camera's and alarms. No response from Hyperoptic yet again other than to belatedly say they have reversed their decision to cut off my internet before the end of my contract. How generous!

I have been a customer for 4 years but once I am out of contract I will not use them again. I pay by direct debit and that has been claimed by Hyperoptic as normal every month. Somehow, their systems are showing that a payment mechanism hasn't been setup although they have somehow managed to take payment of my direct debit. I send them a screenshot showing the payment including bank ac number etc but then they demand a copy of a bank statement (which I would not get for another month anyway), putting their admin issues as a problem for me. Since I pushed back I have seen a notable decline in my internet despite paying for a 1Gb connection. Make up your own mind if you want to deal with a company like this.

______________________________________________
See below an excerpt of the response from Hyperoptic which makes absolutely no sense. They have been paid on a live DD against which they claimed and were paid. They seem to have no idea what they are doing . Their response below is incoherent.

"After reviewing your account, I noticed that the Direct Debit instruction was cancelled on 25th June, and the only reason provided was that it was cancelled by the payer, which, in this case, would be yourself. I can also confirm that your bill has been successfully processed, so there’s no need to provide a bank statement.

However, just to clarify: due to past misuse, we’re no longer able the bank."

Lewis in the SIPP team at ii was really helpful today in sorting a typo I made on my pension drawdown. He was persistent in finding out the reason for the problem with their team and then made sure he called me back and we agreed an alternate time for him to call me if I wasn't available. Customer service like this makes all the difference and Lewis was so pleasant as well as patient. Thank You!

Glasses ordered, over 2 weeks later, no delivery, just platitudes from customer service to wait a bit longer. Glasses never received and just grateful to have received my refund which can often be difficult to obtain from outfits like this.
My tip for the day is order elsewhere!

ORDER NO IS : A328B070326
your reference number 23333594
PER YOUR MESSAGE I SIMPLY WANT THE PREMIER MEMBERSHIP REFUNDED. I HAVE WITH GREAT DIFFICULTY ARRANGED AN MOT ELSEWHERE AND WANT NOTHING FURTHER TO DO WITH THE SHAMBLES THAT IS CALLED HALFORDS. BTW YOUR BOOKING SYSTEM DOESN'T EVEN UPDATE AMENDED BOOKINGS- YOU REALLY DONT HAVE ANY IDEA WHAT YOU ARE DOING.

AS WELL AS REFUNDING MY SUBSCRIPTION, PLEASE CANCEL IT AS RATHER UNPROFESSIONALLY YOU DO NOT ALLOW CANCELLATION ON SITE- ANOTHER UNDERHAND PRACTICE BY HALFORDS.

PART 2 UPDATE 25TH MAY
AND SO THE SAGA CONTINUES. NO CONTACT FROM HALFORDS OTHER THAT AN EMAIL ASKING IF I WOULD LIKE TO RE-BOOK THE MOT THAT THEY CANCELLED.

DO THEY EVEN TALK TO ONE ANOTHER???


So its a bank holiday weekend and I have my car booked for MOT for Monday at Halfords Eastbourne autocentre. This was booked weeks in advance on 9th May, as I had friends down and knew I would be able to rely on them for our car trip on the day. I confirmed by phone on Friday and 3 hours later they cancelled due to a "family emergency" of their MOT tester. For starters, Halfords are a big company and should not be pushing their personnel issues onto customers. However, as I could not accomodate other dates they offered as I work in London, I gave them an opportunity to refund my Halfords Motoring Club Premium membership of which the inclusive MOT is the key part. The arrogant person in the garage said that this was a "free mot", which is not the case, it is paid for in the membership. Knowing what these call centre's are like, I told him to deal with his hq on the refund and he flatly refused despite the fact that this Halfords problem that they are trying to push onto me. His suggestion that I use the "free mot" some other time was laughable as a) I woul dnot trust them not to cancel the booking again, and b) the next mot would be within the next fee period of this "membership", so in effect I would have lost the "free mot" that I had paid for.
I then have to spend another 30 mins trying to get through to their helpdesk who rather than grab the problem and issue a refund, promise a call from a colleague. Really......

The last time I used Halfords was for a major service in which they replaced the battery and promised to drop off the old battery to my home as it was a pick up and drop off service i had paid for. No battery was every dropped off, despite me contacting them making me really suspicious if the battery actually needed replacing.

Previous to that I had them install camera's in my car which failed during the warranty period and they did everything possible to avoid their warranty obligations, and were only compelled by me to doing so when I found the old emails where I had first reported the issue.

Halfords had been a convenience to me but frankly this is my last time having anything to do with this company and I hope others may consider my experiences before they book anything with this bunch of incompetents.

Really good service and price. What more can you ask for!