Halfords Autocentres Reviews 

I was so happy with the support I received from Halfords Autocentre Sumner Road staff from the time I rang to book my MOT to dropping off and picking up. Happy with the support given as a regular customer !!!

Took my bmw to one of their centres to get air con refill cost was £74.99 which i thought was good but when i returned to centre i was told it couldnt be done as there was a leak so i was jusr charged a flat fee of £34.99 for check over i was told the cost of the repair was£549 so just laughed and took car away i then bought a air con kit online for £30 and did it myself NO LEAKS IN CONDENSER HALFORDS ????

I ordered a headlights alignment on line via halfords online for the autocentre at Smithdown Rd, Liverpool. Collected my van later in the day. After arriving home I received an email stating the work completed.
It showed the right headlight had been aligned. These are new headlight units and I thought the left headlight must have been OK and this is why I wanted them adjusting.
Out of curiosity I contacted the garage and was told I had only booked for the right headlight to be aligned. I pointed out his is impossible as there is no option to choose on the order. They kept insisting I had chosen, but couldn't/wouldn't explain how to choose one side or the other. I was told they would send their work sheet that shows "I" had "chosen" just the right headlight to be adjusted. But again they couldn't/wouldn't show me how to choose left or right when ordering. They sent me a receipt for the work completed and not a worksheet stating this is what they receive...A receipt for the work completed and not a work sheet...REALLY?
The so called manager accused me of being argumentative and told me not to come back. As if I would ever go back to these cowboys!
I have just challenged them to show me where to choose left or right on their website, even sending them a link to make it simple for them.
I await there reply!

My vehicle failed its MOT at Halfords Autocentre on two separate occasions due to the offside headlamp aim being recorded as too far to the right. Based on the advice I received, I purchased and fitted a replacement genuine BMW headlight assembly at considerable cost. Despite this, the vehicle failed a second time for exactly the same reason.

Seeking reassurance, I had the headlamp checked by another garage before presenting the vehicle for an MOT at a different authorised testing station. The vehicle subsequently passed its MOT without any further adjustment or repair to the headlamp.

My greatest disappointment, however, was the handling of my complaint. During the investigation, I received several different explanations for the failure, including references to headlamp alignment, tester discretion and, later, a faulty bulb. I found these changing explanations difficult to reconcile with the original MOT failure records and they did little to inspire confidence that my concerns had been fully investigated.

Despite providing all of the evidence requested, my complaint was closed on more than one occasion before eventually being escalated. The final outcome was that Halfords maintained the MOT inspection had been carried out correctly and advised me that, if I remained dissatisfied, I could refer the matter to the DVSA for an independent review.

I appreciate that MOT testers must exercise professional judgement and that differences of opinion can occur. However, I had expected a more thorough and consistent investigation into why my vehicle failed twice at Halfords, resulting in significant unnecessary expense, yet subsequently passed an MOT elsewhere without further adjustment.

Finally, after deciding that I no longer wished to use Halfords, I requested that my Motoring Club membership be permanently cancelled. Even this proved unnecessarily difficult, requiring repeated requests before the matter was finally addressed.

As a result of this experience, I have lost confidence in both the MOT testing service and the way customer complaints are handled. I have therefore cancelled my Halfords Motoring Club membership and will not be using Halfords again.

I have been to Halfords car centre A6 Stockport, each time staff were polite , helpfull, carried out the job carefully, and quickly, 1 new tyre, and two punctures over several months, would highly recommend their services ...

Should be on Rogue traders!! Halfords did a service last year & said the sump was damaged. They said it must have been the garage that did the service the year before - guess what - it was them! So they said they would repair it - went for a service elsewhere this year & guess what the sump is an issue again. Halfords hadnt repaired properly - but after complaining, Halford say it is the new garage's fault. REALLY! what a coincidence - we now have a £700 bill & Halfords are saying "case closed" - not even honouring their 24 month gtd of works!! Unbelievable - they have done a bodge repair and think they can get away with it!

We took our car to Halfords Auto Centre in Harlow today as our pump on windscreen washer had packed up and I have to say the staff were very helpful and efficient. The waiting area was clean and tidy so we didn't mind waiting while the work was done. The pump was fitted and the price was reasonable so overall extremely happy with the service.

Confirmed appointment cancelled at the last minute

After receiving multiple emails and text messages confirming my appointment, I was called on the day of the appointment and told not to come to the garage because they had damaged something and were waiting for an engineer to repair it.
I have all the confirmation emails and messages, so there can be no dispute that the appointment was fully confirmed.
What makes this even more unacceptable is that the exact same thing happened to one of my colleagues just a few days earlier. Clearly, this is not an isolated incident but a recurring problem.
What is the point of confirming appointments if you are unable to honour them? This shows a complete lack of organisation and respect for your customers' time.
To make matters worse, I am due to leave tomorrow morning on a 2,000-mile journey, and because of your failure to provide the booked service, my travel plans have been put at risk.
This has been one of the worst customer service experiences I have ever had. I cannot recommend Halfords to anyone. If it were possible, I wouldn't even give them a quarter of a star.
I have retained all the confirmation emails and text messages as well as phone call informing me not to attend my appointment.

I had an MOT booked for 2:20pm today and arrived on time, only to be told that there was no MOT tester available.

I find it completely unacceptable that an appointment was confirmed, yet no one contacted me beforehand to advise that the MOT could not be carried out. Had I been informed in advance, I could have rearranged my day and booked elsewhere instead of wasting my time travelling to the centre and attending the appointment.

The purpose of booking an appointment is to have confidence that the necessary staff and resources will be available. Turning customers away upon arrival due to internal staffing issues demonstrates poor organisation and a lack of regard for customers' time.

Very disappointing experience and not the level of service I would expect from a national company. I would expect Halfords to improve its communication processes and ensure appointments are only offered when they can actually be honoured.

Absolutely shocking franchise.
Had a bad issue with a garage in Swansea last year, so decided I wouldn't use them anymore. Opted for another garage in Swansea who were just as bad. They will rinse you for everything they can, even if their website says one thing they do another. Reach out to their online support who deny your claims, and tell you it's not on their website, so you send them screenshot of their website and they tell you to go back to the garage. Shambles, never again Halfords 👋

Popped in to Halfords Incle Street ( Paisley ) as I had a slow puncture.
The tyre fitter I delt with ( Graeme ) was very polite and courteous and also knowledgeable when it came to providing me with my options with regards to the repair to my tyre which unfortunately required replacing due to some damage on the sidewall.
While waiting in reception I was offered Tea, Coffee and even a sweet by Jackie who was a breath of fresh air and a pleasure to deal with and due to her and Graeme's attention to detail and exceptional customer service I will definitely be using Halfords ( Incle Street ) for any future tyre & car needs.
5 STAR *****

Tried to telephone Halfords in Pool Cornwall only to be transferred to an offshore foreign call centre. All I required was to know how much to replace and fit a Turbo Charger to my car. I was then transferred to another call centre and after explaining what i required was told i was calling a retail call centre. I explained again that i originally called the direct line to Halfords in Pool and that Halfords staff kept transferring me to other call centres. The staff were so ignorant about vehicles that they thought a Turbo Charger was a battery or iphone charger even though i gave them my car vehicle registration details, you could not make it up. The lady informed me that it was best to call my local Halfords and i told her that i did ring my local Halfords and was transferred here there and everywhere and could she not call the garage herself. She reluctantly after persuasion did call Halfords in Pool and after nearly 30 wasted minutes on my phone was unbelievable informed that Halfords at Pool do not replace Turbo Chargers in cars. In a professional run company you would expect that they would check if any other Halfords in Cornwall did replace Turbo Chargers. I specifically asked if this was all Halfords and she said she did not know.
I am very shocked if this is true as this is a very common fault and in my car the turbo is on top and front of engine so very easy to remove and replace. I was shocked at this answer and questioned if this was the policy at all Halfords garages and she said definitely at Halfords at Pool in Cornwall
SO TO SUM UP ADVOID AT ALL COSTS AS IT APPEARS TO BE A VERY DISFUNCTIONAL COMPANY and wasted in all about 50 minutes of my time to day

Brilliant service from Halfords in Wokingham auto centre. I suffered heatstroke during and following a 30min drive because the aircon in my vehicle wouldn't work. I took it to Halfords who carried out diagnostic testing and found the gas cylinder needed replacing which they did after first confirming the price was OK to proceed. Speedy service, polite and friendly helpful staff. Very satisfied.

I wish I could leave a good review for Halfords in Bletchley. The staff are very helpful and friendly but unfortunately they struggled with fitting a new Kenwood head unit and camera in my car. I returned over 8 times and spent numerous hours waiting for the engineers to 'fiddle' around with wires. In the end I had to ask them to remove the header unit and camera and receive a refund. I have now been to a specialist in Bletchley who has completed an amazing job on my new header unit. He managed to use the existing camera so I didn't have to purchase a new one. Nice staff but they don't have the skills for the job I needed them to do. My recommendation would be find a specialist hi-fi fitter and don't use Halford for this type of fitting.

You have taken 2 bookings and the payment for them, at two different centres, without being able to deliver the goods or service. The £800 worth of refunds take 5 days to process, leaving me unable to pay for repairs elsewhere.

Booked a two-tyre fit online at Halfords Autocentre Bognor Regis for a 09:00 slot and paid up front. The booking emails said to expect around an hour. I arrived before 08:40, but the car wasn't taken in until gone 11:00 and wasn't ready until after 12:00 — nearly four hours on site with no updates. When I asked, I was told 09:00 was only a "drop-off" time, not an appointment, which didn't match my booking.

The delay was one thing; the lack of communication and the inaccurate explanation were worse. I raised a formal complaint and got a standard reply that didn't address the specifics. I run three cars and would like a reason to keep using Halfords, but this hasn't given me one.

This company is just gone completely declining, I’d booked a mobile tyre replacement for a Saturday 8am to 8pm slot. The fitter came at 10.30 and advised that they had sent the wrong tyre! I was told to ring customer service to rebook, not even to say we will organise this for you. I spent an hour speaking with customer service and the best they can do is the following Tuesday.
So I cancelled and rebooked another mobile fitted for Sunday, to my surprise I received an email at 8am to say they’ve cancelled my appointment.
So I rang again asking for an explanation, no great help but the best they can do is Tuesday morning at national tyres at 8.30am.
I was told to arrive 10 minutes early but when I arrived early, I was told to come back at 8.30.
I went back at 8.30 and I’m being told the tyre has not arrived yet. I have a 3inc screw sticking out of a tyre and I’m being asked to drive back home and wait for a call.
Well done Halfords for your service.

booked in wheel alignment @ beckenham garage, called to say job complete, arrived to pick up asked for the wheel alignment report they said they cant give one, i asked how i know you did the job the lady behind the desk said we would not charge if we did not do the work, took the car for drive now there is a metal bang noise coming from front wheels area, i had a free wheel alignment check done at Kwik Fit and it was all out all RED. so you did not do the work you did charge me, for the work you did not do and now you have caused an issue with the front wheels that was not there before you touched my car.

I have just received excellent service at Halfords Foss Islands Road York. The staff were extremely helpful and completed the job in the fastest time possible.

I booked my car in online at their Rochdale branch for a routine brake inspection, which needs no actual work carrying out, just a simple visual inspection.
I was given a morning appointment time & asked to arrive 10 minutes early, which I did.
Upon arrival the member of staff asked if I was waiting to which I replied yes, that’s what the appointment time is for. He then went on to say that this just could not be done.. I’d have to leave the car with them. Trying to work with him I asked if they could give me an approximate time it would be looked at, to which I was told isn’t possible, because "I already have my ramps full of cars in for service".
To cut a long story short, their member of staff was totally inflexible and extremely unhelpful.
Surely all he had to do was pop my car on a ramp for a quick check when the first car came off. But instead he just let me walk out without any attempt to help or offer to reschedule another appointment. Needless to say I’ll never try to use them again, I’ll take my business somewhere where it might be more appreciated.