Kwik Fit Reviews 

81,731
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,734 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff who provide prompt and efficient assistance with tyre repairs and vehicle maintenance, ensuring a smooth and reassuring visit at the garage or at home. People also appreciate the convenient online booking process and the reliable mobile fitting service that allows them to schedule appointments easily and saves valuable time during their busy working days. However, some customers also noted unexpected frustrating scheduling delays, instances of poor communication regarding booked appointments, and occasional rude behavior from staff members when asking for assistance or advice.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that online bookings and mobile tyre fittings are... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Booking process

Customers had ambiguous experiences with booking process. Many reviewers found the online and phone booking... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. While some... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences across... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great online booking service that confirms your appointment quickly. Fitter was professional, personable, knowledgeable and communicated actual visit time. One star lopped off as he jacked the rear w... See more

Company replied

Rated 5 out of 5 stars

Great service (on a Sunday) and friendly staff - perfect. A short notice appointment in UCKFIELD following a right rear TPI warning. I had a similar warning 10 days before for the LEFT rear necessita... See more

Company replied

Rated 5 out of 5 stars

The Kwik Fit people I had contact with were fantastic. They were amiable, helpful and overall professional. Firstly I forgot to add the discount to my order. When I called they helped me with that and... See more

Company replied

Rated 5 out of 5 stars

I use Kwik-Fit in Leyton for all MOT and tyre-related work. They're super-efficient, totally helpful and consistently the best value place I've found. Friendly, capable staff who always have time to... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

82K reviews

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4.3

All reviews

(81,731)

4,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Car booked in at 10 was on the ramp at 10 and getting work carried out 10.20 keys handed back what more can you ask for tremendous

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Everything was amazing again

Everything was amazing again. Price, booking process, the fitter. It's so good that all I have to do is lift my mouse, pay a small fee and I have two new tyres for the same price as driving, waiting and driving.

28 August 2026
Rated 1 out of 5 stars

Would waste your time

Would waste your time!
Will take the money out your bank and let you drive to the garage for them to tell you they don’t have time to do the job, utterly useless.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Very kind

Very kind, very thorough, very helpful and considerate of disabled needs. Addressed me in a friendly manner and made a usually anxious experience very easy

1 September 2026
Unprompted review
Rated 1 out of 5 stars

I had my exhaust fitted approximately 2…

I had my exhaust fitted approximately 2 years ago at Kwik Fit. Recently, l had an intermittent rattle, which seemed to be coming from under my car. I phoned the Bitterne branch, which I've used for years, and asked if they would look at exhaust to see if rattle was coming from there.
I booked it in for 9am on 26th July. After a long wait l was informed it was my silencer. I was surprised but took their word for it. l had another long wait as part had to be delivered . Over 2 hours later and a bill of £246 l finally left. Sadly within days the intermittent rattle returned . I was rather upset. I finally got my mobile mechanic to look at it and he found the cause nothing to do with the exhaust . I feel l was mislead for being a lady pensioner an easy target to get a sale. I will never use you again sadly , after years of satisfactory service.

26 July 2026
Unprompted review
Rated 2 out of 5 stars

Expect to be fleeced

Have used twice and any time you go to Kwik Fit it seems they will claim all your tires need changing regardless of what you came in for. Their prices are extremely changeable too. They changed their quote to me by almost £100 so pricing is a bit arbitrary. I discovered that the tires they put on are not the approved tires for the brand which they never mentioned. My alloys came back scratched but they claim it has nothing to do with them. Zero help from customer service. Will not be making a 3rd visit.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly trusted...

Being my local garage of choice - I've had problems with small specialists that are supposed to be better, but not always true in my experience! - I took my Audi SQ5 to Eastbourne Kwik Fit for a free air-con check earlier today. However, upon arriving, Mark said all they do is turn it on, and if it's cold, it's working! Fair enough, but since I was there, I requested a regas instead as it's been a couple of years since last done.

I returned an hour later to see the machine hooked up, only to be told it had tested perfectly fine and to return in six months if it started to blow warm. Mark explained there was no charge, even for the hooking up! Many garages would have charged for this, even if nothing was actually done.

I'm writing this as I'm more than happy to be told there was no charge. I can think of a certain Audi specialist in Eastbourne that would have sent me an alarming text message, supposedly advising multiple faults and warnings, while trying to squeeze me of several thousands for work that almost certainly wouldn't have needed doing.

I know majors sometimes get a bad rep, but tbh, I've never had a problem with Eastbourne Kwik Fit and have always been more than happy for them to look after my high performance SQ5 and SLK.

Thanks Mark and to the rest of the Eastbourne team.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Kwik-Fit tyres at home service

Online booking service is very straightforward; communications (emails & SMS messages) were clear and timely; the technician was professional, helpful and very efficient. First class service from start to finish.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a very good experience

Had a very good experience I was having 2 tyres fitted, the price was competitive and the technician that came was amazing, very friendly and chatty, he even advised me on some other car related things would highly recommend

3 September 2026
Unprompted review
Rated 5 out of 5 stars

While holidaying near Oswestry…

While holidaying near Oswestry recently,had a fretful day pumping up a tyre that my car computer continually said was low on pressure.Returning to hotel noticed the Oswestry Kwik Fit and pulled in. Immediately offered two slots for an examination and took the one for early next morning. The examination was quick (!) and discovered the fault lay with the valve. Replaced in no time flat and I was informed there would be no charge. Where elsewhere does that happen? Thank you to all the team who were involved.

2 September 2026
Unprompted review

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