cinch Reviews 

Ian Neal was very kind and helpful when collecting my new car. Rosie Bakewell was also great when my partner and I were initially looking. Slight issue with the wheel alignment on the car, but hopefully we can get that resolved ASAP!

The whole process was easy, simple and completed quickly.
Joe in sales was very friendly, helpful and there was no pressure at all.
Ian Neal who completed the pass over of the vehicle made it a friendly and easy process.
Overall it was a quick, friendly and easy process.

Ian Neal provided outstanding service from start to finish. He was friendly, knowledgeable, and made the whole car-buying process smooth and stress-free. He took the time to answer all our questions, kept us informed throughout, and ensured we were completely happy with our purchase. Nothing felt rushed, and his customer service was excellent. We would highly recommend Ian to anyone looking to buy a car through Cinch. Thank you for making it such a positive experience!

The service was so easy to navigate
We only marked it down as the key batteries needed replacing, a basic check I would have thought
However we bought our Juke on trust, sight unseen and were not disappointed at all!
We paid to have it delivered, which was very convenient
We are really happy with it
We will definitely be using Cinch again as it really does take the "faff" out of buying a car and does exactly as it says on the tin!

The overall experience of buying the car was a good and very easy to manage. However i’m very disappointed with the photos shown on the website as they did not truly represent the level of scuffs on the exterior of the car but more importantly the ones on the inside. There are some deep and serious marks on the backs of the driver and passenger seats and also in the boot area. In my eyes these do not represent “Fair Wear and Tear”. Left a bit of a bad taste after the initial good service received.

Nice car, drives well. Cinch say it is delivered to your local cinch and then to your home address. My car was driven from Derby adding 220 miles to the odometer which I'm not happy about.
The interior was dirty, partly due to it being driven so far but there is a sticky substance in the interior door handles, around the switches is grease and dirt. It basically looked like someone had given the interior a wipe with a damp cloth. The exterior was dirty too but once I found out it had been driven so far that was understandable. However I have washed it myself and there are bird lime stains on the bonnet which a proper valet would have cleaned off. Not that impressed and won't be recommending to anyone

Great service end to end. Car was delivered on time and professionally presented. Would recommend Cinch to anyone.

Kamran delivered my new car and explained everything to me, quick relaxed easy handover.
The car itself arrived with a couple of minor issues that I've raised and got a response for straight away so hopefully they are resolved quickly now going for.
If they are I'd highly recommend Cinch as the whole process so far has been quick and easy but these issues now being resolved are what we all really care about.

Avoid Cinch at all costs, this might be quite lengthy, however i will endeavour to minimise but still show important points.
I purchased a Vauxhall Crossland in June 2026, up until the point of delivery all was good. the car was filthy inside and outside and the car had a faulty starter motor and ring gear, when i tried to start the car, i thought the car was running and i tried to start it again, making a grinding noise. my second biggest mistake in life was accepting this car and not returning it.
i got a date of July 13th to take the car in for repair, ok up till now. Reece Kennedy, customer support advisor, who was as helpful as a chocolate fire guard , told me i would get a courtesy car once the car had been with them 8 hours.
After 24 hours, i asked for a courtesy car and was told, no it’s only when the mechanics have been working on the car for more than 8 hours !
the car sat at Mossend for over 2 weeks before getting started, we live in a rural area and my wife desperately needed the car for work. She took the first week off work as a holiday then subsequently lost 8 working days off work, with no wages.
Eventually i was offered a manual gearbox car, to which i had told Reece on several occasions, it had to be an automatic. Eventually and thanks to Jade, i got a hire car but was told i only had it for a week and could only do 500 miles.
i was told By Reece on many occasions, he would keep me updated, he never did, unless i called him and then it was a case of, could be, should be, hopefully !
i emailed the CEO of Cinch twice, as yet several weeks later, no reply.
I emailed Customer services manager, Matt Barclay, who promised on 3 occasions to expedite the repair and get back to me, he never did, no surprise there.
i managed to speak to a gentleman in complaints department (Arron) who promised to email me back that evening and didn’t. i chased again 5 days later and spoke to him, his attitude wasn’t great, in fairness, he did offer me a pittance in compensation to which i reluctantly accepted.
he then emailed me to say that money would be in my bank within 7 days, there was no reply address given or even his name on the email apart from Cinch.
the message also said, please do not hesitate to reply to this email for any further help.Next line,
This email address does not accept messages.
Cinch will probably reply in the usual standard way by copying and pasting there usual reply.
Cinch is part of the Webuyany car and British car auctions group.
avoid this cowboy outfit at all costs.
one positive note, Kyle and Jordan (mechanics) whilst under extreme pressure, did a great job, albeit they had my car for 6 weeks, yes 6 weeks. not their fault, probably due to the pressure put on them by a irresponsible employer.

James Wallace was great , explained everything very polite and pleasant and showed everything in the car .

Good, quick service. The driver David Smith was friendly and helpful. Very happy.

Buying my car was made so easy, felt save in your hands such a great company so glad I chose cinch . Max who brought my car to my house was so helpful showing me how it all work such a lovely man.
Thank you
Jackie Billington

It was a pleasant experience from start to finish. They guys handed over my new car with lots of information, helped me navigate the automatic gears as I had never driven automatic, and didn’t rush me at all.

I had a booked oppointment to view a car with a view to buying it. The staff were friendly and helpfull including the front desk giving my kids colouring. Max the salesman was very helpfull and was also honest about the limits of his knowledge. Everything he said was accurate (i had already done significant research beforehand but didnt tell him). I liked that they left you alone with the car as well. I would have liked to know beforehand that there was no drive home insurance and was lucky i had time to sit there and arrange this. I would consider this branch in corby again.

Pardeep provided a great service in delivering the car and getting me set up.

James Wallace was great , explained everything very polite and pleasant and showed everything in the car.

Darcie and Mike were excellent in attending to my issue with a recently purchased car. Great communication and customer service !

Whoever cleans these cars should change there job,patches of white polish residue on parts of car and letter detailing

James Wallace dropped my Kia off this morning 5/9 it was a pleasure to deal with him he kept me informed of delivery time the handover was smooth and quick and the car was amazing

The whole buying process was clear, concise and professional. The car's condition was better than I had expected from the photos. Really pleased with my purchase and I'd definitely recommend using Cinch.