Tony Mercer

Simple, no fuss or frills and a good price

Surman sorted my problem quickly and efficiently. It's an indicator of the type of company when they can solve problems with no fuss. Excellent!

Very well informed and informal shop. I soon felt like I was visiting a friend's house to talk about hi-fi. The after sales support is first class too and a lesson to other companies on how it should be done. Howie in particular was excellent 👍

The most non intuitive website I've ever experienced. I'm finding it very difficult/impossible to see what tariff I'm on and trying to reset my password or view my bills is a waste of time. I've left the website loading for 30 minutes on several occaisions with "Error code: 410 Gone" the only result eventually. I'm still waiting for them to tell me what tariff I'm on by email and still waiting for my Electroverse card after two weeks. If their website is overloaded or too busy, that's not my problem!

Adverttising the "best used car deals guaranteed" is stretching credibility. The used car I went to see was £1k over the odds and they offered me £1,000 less as a trade in than another dealer on a cheaper car.

Can't fault Scan customer service, I've been using them forever. Rafay today was extremely helpful and guided me to the best case and mobo for my needs. Wouldn't hesistate to recommend.

All the information I needed right to hand. Easy to order, I've never ever had any issues with Scan and their prices or service.

Glitchy, unresponsive, adverts repeating after 3 seconds of programme starting. It's a disaster. No way would I pay for this.

Awful. So far, impossible to cancel subscription, online form refuses to accept my subscriber number, utter lack of any response from their subscription service provider after 6 emails.

I ordered, it arrived promptly, what else do I need.

So simple to use the website and fast delivery. Excellent all round.

So simple to get the information needed to make a reasoned purchase and such a simple method. Never any issues and I always have confidence in Scan, used them for many years without any problems.

Very friendly and patient even with an absolute novice like me who gets tied up with all the technical terms and buys the wrong product. The support staff always manage to help me out and my knowledge increases every time they do.

Clunky and non intuitive. The software wouldn't let me transfer my .co.uk domain name, apparently that suffix is not supported!
Otherwise very lacking in features. You can only edit the entire section so have to make do with the typeface sizes. You can't for instance, alter the size of the heading without altering the rest of the box so you need to have separate boxes for heading and text.
Personally I found it frustrating and very limiting and have cancelled my subs and requested a refund. It's a mystery where the high reviews came from. My experience is not the same.

Difficult navigation in detail. I couldn't find out if a Chinese meal included rice or not. I searched a pizza marinara but only saw chicken and sweetcorn. Given up on this application. Far too limited. No vegetarian, vegan or gluten free choices in main men either.

Fast, reliable service.