Richer Sounds Reviews 

137,764
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 24,916 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, often going above and beyond to assist. Many people highlight the excellent service, competitive pricing, and high-quality products, with some appreciating the value offered. The delivery service is frequently noted for its efficiency, speed, and careful handling of items. However, some customers also noted issues with product condition upon arrival or developing faults shortly after purchase. A few other people also felt that delivery sometimes involved delays or items being damaged in transit. Additionally, some reviewers were not happy with incorrect advice or a perceived lack of follow-up service after the initial sale.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, often praising the quality, value, and performance of items like... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, helpful, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness and... See more

Price

People report positive experiences with price, often highlighting great value and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more

Company replied

Rated 5 out of 5 stars

Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... See more

Company replied

Rated 5 out of 5 stars

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... See more

Company replied

Rated 5 out of 5 stars

My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

138K reviews

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4.9

All reviews

(137,764)

24,494 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent advice and service.

Good advice during a telephone call prior to ordering on line.
Easy to place my order, with excellent follow up emails regarding the progress of the order placed.
Delivery received in good condition within the time period advised.

14 July 2026
Rated 5 out of 5 stars

Another great purchase from Richer Sounds!

Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The phone was answer quickly and the member of staff was friendly and knowledgeable. Ordered a SONOS system including speaker stands over the phone. Delivered the very next day! Excellent service, excellent products at a competitive price!

16 July 2026
Rated 5 out of 5 stars

Bristol Richer Sounds

The team at Bristol Richer Sounds could not have been more helpful. From the initial discussion on what the buy, to the purchase and then helping me load the car. They couldn't have done more

10 July 2026
Rated 5 out of 5 stars

Direct Purchase from Stockport Store

The main aspect that impressed me about this radio purchase from Richer Sounds Stockport was being able to pick it up from the store at my convenience, i.e. no waiting in for long periods for delivery vans to turn up at my home. The item arrived at the store within 24 hours of ordering.
The great thing about Richer Sounds stores is the real service that i have received for going on 30 years now.

13 July 2026
Rated 2 out of 5 stars

Telephone order took ages

Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.

16 July 2026
Rated 5 out of 5 stars

Great product great price.

It was easy to order my product which I got at a great price by joining the vip club for free, The delivery went well so all was good 5 stars from me.

16 July 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Ordered a TCL TV from Richer Sounds

Ordered a TCL TV from Richer Sounds

Nice and easy ordering and only one slight hiccup with delivery sorted really quickly with customer services. Delivery date missed so given refund of delivery fees and prioritised for next day delivery.

Mistakes happen but this was corrected at no further inconvenience to me which i appreciated.

Tv is superb so happy all round

18 May 2026
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Reply from Richer Sounds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

New Amp

Staff gave great advice and guidance on the compatibility of amps to current equipment.

16 July 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

New stereo and speaker set up.

New stereo and speaker set up.
Awesome customer service
Good deal and spent hour testing components so stereo was just how I liked it.

17 March 2026
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Reply from Richer Sounds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Good and helpful service

I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

16 July 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐Denon AVR x2800H

⭐⭐⭐⭐⭐

I recently purchased a Denon AVR-X2800H from the Richer Sounds Liverpool store and couldn't be happier with the service I received.

A special thanks to Diego and the rest of the team for their patience, advice and professionalism throughout the process. I spent quite a bit of time comparing different AV receivers, speakers and prices, and at no point did I feel under any pressure to buy. Every question I had was answered promptly and honestly, and they were happy to provide quotes while I weighed up my options.

The communication was excellent from start to finish,

It's refreshing to deal with a retailer that genuinely puts customer service first. I wouldn't hesitate to recommend the Liverpool store to anyone looking for hi-fi or home cinema equipment.

Thanks again to Diego and the team!

16 July 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Unbelievable and unbeatable service

The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and updated) equivalent with free next day delivery - and a guarantee starting from scratch. Unbelievable and unbeatable service!

19 December 2025
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Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Orderd and delivered on time

Orderd and delivered on time. E collect service.

16 July 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great delivery service from Richer…

Great delivery service from Richer sounds. Notified of a 3h window 24h before and the guys came at the expected time, also giving 10 mins notice by phone on the day. Zak &Ian carefully bought the order up to my flat. Much better service than the normal delivery companies.

23 July 2026
Unprompted review
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Reply from Richer Sounds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Glasgow store

Glasgow store
Charlie settled my little problem with missing power cable as soon as he was aware. They really go above and beyond at Richer Sounds .
Cheers lads. Ally Hogg

15 July 2026
Unprompted review
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Reply from Richer Sounds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Always look to Richer Sounds for my…

Always look to Richer Sounds for my audio or TV equipment & I have never yet found any better supplier, always 1st rate products, service & best price available.

15 July 2026
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Reply from Richer Sounds

Thank you for your 5 star review!

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