Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
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Good advice during a telephone call prior to ordering on line.
Easy to place my order, with excellent follow up emails regarding the progress of the order placed.
Delivery received in good condition within the time period advised.
Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The phone was answer quickly and the member of staff was friendly and knowledgeable. Ordered a SONOS system including speaker stands over the phone. Delivered the very next day! Excellent service, excellent products at a competitive price!
The team at Bristol Richer Sounds could not have been more helpful. From the initial discussion on what the buy, to the purchase and then helping me load the car. They couldn't have done more
The main aspect that impressed me about this radio purchase from Richer Sounds Stockport was being able to pick it up from the store at my convenience, i.e. no waiting in for long periods for delivery vans to turn up at my home. The item arrived at the store within 24 hours of ordering.
The great thing about Richer Sounds stores is the real service that i have received for going on 30 years now.
Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.
It was easy to order my product which I got at a great price by joining the vip club for free, The delivery went well so all was good 5 stars from me.
Reply from Richer Sounds
Ordered a TCL TV from Richer Sounds
Nice and easy ordering and only one slight hiccup with delivery sorted really quickly with customer services. Delivery date missed so given refund of delivery fees and prioritised for next day delivery.
Mistakes happen but this was corrected at no further inconvenience to me which i appreciated.
Tv is superb so happy all round
Reply from Richer Sounds
Staff gave great advice and guidance on the compatibility of amps to current equipment.
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New stereo and speaker set up.
Awesome customer service
Good deal and spent hour testing components so stereo was just how I liked it.
Reply from Richer Sounds
I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.
Reply from Richer Sounds
Amazing customer service and great knowledge. Cannot imagine better customer service
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⭐⭐⭐⭐⭐
I recently purchased a Denon AVR-X2800H from the Richer Sounds Liverpool store and couldn't be happier with the service I received.
A special thanks to Diego and the rest of the team for their patience, advice and professionalism throughout the process. I spent quite a bit of time comparing different AV receivers, speakers and prices, and at no point did I feel under any pressure to buy. Every question I had was answered promptly and honestly, and they were happy to provide quotes while I weighed up my options.
The communication was excellent from start to finish,
It's refreshing to deal with a retailer that genuinely puts customer service first. I wouldn't hesitate to recommend the Liverpool store to anyone looking for hi-fi or home cinema equipment.
Thanks again to Diego and the team!
Reply from Richer Sounds
The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and updated) equivalent with free next day delivery - and a guarantee starting from scratch. Unbelievable and unbeatable service!
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Great delivery service from Richer sounds. Notified of a 3h window 24h before and the guys came at the expected time, also giving 10 mins notice by phone on the day. Zak &Ian carefully bought the order up to my flat. Much better service than the normal delivery companies.
Reply from Richer Sounds
Glasgow store
Charlie settled my little problem with missing power cable as soon as he was aware. They really go above and beyond at Richer Sounds .
Cheers lads. Ally Hogg
Reply from Richer Sounds
Always look to Richer Sounds for my audio or TV equipment & I have never yet found any better supplier, always 1st rate products, service & best price available.
Reply from Richer Sounds
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