Initial enquiries spoke to very helpful young man at customer services who reassured me that the new oven and hob id chosen would fit where my old ones were. His info secured the sale i made afterward... See more
Company replied
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Outstanding customer service from the gentleman Nick, who went above and beyond to help us with a new washing machine. Cannot thank him enough for the effort he went to and all the questions we had as... See more
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Hughes in Bury at Edmunds suffolk where so helpful today we needed a fan urgently for my brother who is poorly in hospital. He is in a room where due to infection can not have the door open. Ben the s... See more
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It's my second time using Hughes and I've been impressed with their offerings, prices and shipping. When I need an appliance I now check Hughes first before trying other companies because some of the... See more
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Company details
Written by the company
Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.
Hughes
Written by the company
- Where to find us
- Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
- Products
- We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
- Free & Next Day Delivery
- With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
- Price Match Promise
- Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
- Flexible Payment Options
- Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
- Tech Support
- Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.
Contact info
United Kingdom
- 0371 231 3113
- sales@hughes.co.uk
- hughes.co.uk
4.6
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Competitive pricing and I wanted to…
Competitive pricing and I wanted to support a local company. Easy to use website as well.
14 July 2026
The items were easy to buy online
The items were easy to buy online. They were delivered on time and I was given a 3 hour delivery slot. The items were delivered within the time slot. The only complaint I have is that, although I had paid for my old appliances to be taken away and recycled and the new ones unwrapped and the packaging taken away, the drivers asked me if I would mind unpacking the washing machine as it was only wrapped in paper! They unpacked the fridge freezer. The washing machine, which was in my outdoor building, was packed in polystyrene and plastic! I had to get my son to unwrap it for me!
16 July 2026
Couldn’t believe how efficient Hughes…
Couldn’t believe how efficient Hughes were great service
16 July 2026
Brilliant Company!
Absolutely brilliant service from start to finish. So very helpful and polite. 💯% recommend them.
16 July 2026
Hughes had the items we needed and…
Hughes had the items we needed and could deliver quickly. There was a blip with the website but a telephone call to a really helpful call handler sorted everything quickly for us. The delivery guys were great too.
15 July 2026
Reply from Hughes
Good Morning, Thank you for leaving a review, we really appreciate it. We are pleased to hear that our customer service team were able to resolve the issue for you, This is what we strive to do!
Thank you for choosing to shop with Hughes,
Best regards, Liv
Reply from Hughes
Hi, Thank you for your review. We are glad to hear about your regular experiences with us, Thank you for shopping at Hughes, Best regards, Liv
Reply from Hughes
Hi, Thank you for leaving us a review, we really appreciate. We are so glad that the service and communication was great, thank you for choosing to shop with Hughes, Best regards, Liv
An extremely helpful assistant it was…
An extremely helpful assistant it was established an incorrect item was ordered and delivered, she was able to exchange for the correct item and enabled prompt delivery next day. So good to receive actual human help. Thank you.
15 July 2026
Reply from Hughes
Good Morning, Thank you for your lovely words, We really appreciate this! We are so pleased to hear that our team was able to resolve the issue with efficiency, Thank you for choosing Hughes, Best regards, Liv
Item arrived just as promised with good…
Item arrived just as promised with good information about the window of the delivery time. Delivery men were very friendly and helpful.
15 July 2026
Reply from Hughes
Hi, Thank you for leaving us a review, we really appreciate it! We are glad to hear that the delivery communication was great, and that our delivery drivers were friendly and helpful , this is so lovely to hear. Thank you for choosing Hughes! Best regards Liv.
Great item
Great item, great delivery. Very happy with the service they provide. Thank you
15 July 2026
Reply from Hughes
Hi, Thank you for your review. We are so pleased to hear about your experience with us, its so lovely to hear! Thank you for choosing Hughes, We really appreciate you! Best regards, Liv
One problem
Everything was great. Unfortunately the delivery driver was in a rush and although it was unpacked by him I did not notice a significant dent in the side panel until he had left. He had said that if there were any problems to take it up with the supplier
11 July 2026
Reply from Hughes
Good Morning, It was nice to speak to you earlier, As we discussed on the phone, if you can send us some images of the damage to sales@hughes.co.uk, we will look into what can resolve the issue, Thank you for shopping with Hughes, Best regards, Liv
Excellent service
Excellent service. Delivered on the correct day with no problems. Can recommend this company.
15 July 2026
Reply from Hughes
Good morning, Thank you for leaving us a review, We really appreciate it. We are so glad that the whole process was smooth for you! And thank you so much for your recommendation, Thank you for choosing Hughes, Best regards, Liv
I was emailed multiple times about delivery
I was emailed multiple times about delivery which included the 3hr time slot and registration of the delivery vehicle, then called half an hour before delivery. These guys are brilliant with communication. Would highly recommend 👍
15 July 2026
Reply from Hughes
Hi, thank you for leaving us a review! We are so pleased to hear that the delivery communication was brilliant! We hope you enjoy your appliance for many years to come, Thank you for choosing Hughes!
Best regards, Liv
Reply from Hughes
Hi, Thank you for leaving us a review, we really appreciate it! We are pleased to hear your feedback! Thank you for choosing to shop at Hughes, Best regards, Liv
Easy to choose the item I wanted
Easy to choose the item I wanted. Free delivery and when I needed to change the delivery date it was all done with a quick phone call. Excellent!
15 July 2026
Reply from Hughes
Hi, Thank you for leaving us a review.
We are pleased to hear that your experience was so smooth and straight-forward, we love to hear it!
We are glad that our customer service team were efficient in changing your delivery date! Hope everything goes smooth for you.
Thank you for shopping with Hughes, Best regards, Liv
The whole experience was hassle-free
The process of ordering and having the dishwasher delivered was very straightforward. The delivery team were cheerful, efficient and accommodating, making the whole experience hassle-free.
The after-sales service was also excellent. I would have no hesitation in using this company again and have already recommended them to a couple of friends.
13 July 2026
Reply from Hughes
Good Morning, Thank you for taking the time to leave us such a lovely review, it doesn't go unnoticed and we really appreciate it. We are so pleased to hear that the whole experience was smooth and hassle free, we strive to do the best for our customers.
We are happy to hear about your experience with the delivery men and the after sales service too!! Thank you for choosing to shop with Hughes, We appreciate you!
Best regards, Liv
Wouldn’t buy electrical goods from anyone else
It was ordered, packed and delivered when specified. Our usual experience with Hughes. We buy all our electrical from them and have done for the past 10 years.
15 July 2026
Reply from Hughes
Good Morning, Thank you for taking the time to leave us a review, we really appreciate it. We are so pleased to hear that your usual experience with us is excellent! this is so lovely to hear, were glad the order went smoothly, and thank you for choosing Hughes.
Best regards, Liv
Reply from Hughes
Good Morning, Thank you for leaving us a review, we really appreciate it! We are so glad our products and services exceeded your expectations, this is always lovely to hear. Thank you for shopping with Hughes.
Best regards, Liv
No problem getting in touch with this…
No problem getting in touch with this company. Very pleasant communication and concise information.
15 July 2026
Reply from Hughes
Thank you for taking the time to leave a review, its really good to hear that you have experienced a good service with us and we sincerely hope to be of service again to you in the future.
Kind Regards,
Sue
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